Choice, perceived control, and customer satisfaction: The psychology of online service recovery

Cyberpsychology and Behavior

Volumn 11, Issue 3, 2008, Pages 321-328

  Chang, Chia Chi ^a  

^a NATIONAL CHIAO TUNG UNIVERSITY   (Taiwan)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; ARTICLE; BEHAVIOR; CUSTOMER SATISFACTION; DECISION MAKING; FEMALE; HUMAN; MALE; MARKETING; NORMAL HUMAN; ONLINE SYSTEM; PERCEIVED CONTROL; PERSONAL AUTONOMY; PSYCHOLOGICAL ASPECT; PURCHASING; SATISFACTION; SHOPPING;

ADULT; CHOICE BEHAVIOR; CONSUMER SATISFACTION; CULTURE; FEMALE; HUMANS; INTERNAL-EXTERNAL CONTROL; INTERNET; MALE; SOCIAL MARKETING; SOFTWARE; STUDENTS; TAIWAN;

EID: 44949172649     PISSN: 10949313     EISSN: None     Source Type: Journal    
DOI: 10.1089/cpb.2007.0059     Document Type: Article

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