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Volumn , Issue 23, 2006, Pages 81-104

Strategic communication in crisis governance: Analysis of the Singapore management of the SARS crisis

Author keywords

Contingency theory; Crisis communication; Media; Publics; SARS; Singapore

Indexed keywords

COMMUNICATION; CRISIS MANAGEMENT; GOVERNANCE APPROACH; MASS MEDIA; SEVERE ACUTE RESPIRATORY SYNDROME;

EID: 44849138407     PISSN: 13954199     EISSN: None     Source Type: Journal    
DOI: 10.22439/cjas.v23i1.693     Document Type: Conference Paper
Times cited : (36)

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