A strategic approach to managing crises

Public Relations Review

Volumn 24, Issue 4, 1998, Pages 475-488

  Burnett, John J ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0032325568     PISSN: 03638111     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0363-8111(99)80112-X     Document Type: Article

References (18)

1. 1. Thierry C. Pauchant and Ian I. Mitroff, Transforming the Crisis Prone Organization (San Francisco, CA: Jossey-Bass Publishers, 1992).
2. 2. Carolyne Smart and Ilan Vertinsky, "Strategy and the Environment: A Study of Corporate Response to Crises," Strategic Management Journal 5 (1984), pp. 199-213.
3. 3. R. Dunbar and W.H. Goldberg, "Crisis Development and Strategic Response in European Cooperations," in C.F. Smart and W.T. Stanbury (eds.), Studies on Crisis Management (Toronto: Butterworth, 1978).
4. 4. Robert S. Billings, Thomas W. Milburn and Mary Lou Schaalman, "A Model of Crisis Perception: A Theoretical and Empirical Analysis," Administrative Science Quarterly 25 (1980): pp. 300-316.
5. 5. Robert Billings, "Crisis Management and Environmentalism: A Natural Fit," California Management Review 36 (Winter 1994), pp. 101-113.
6. 6. John Ramee, "Crisis Management: Looking for the Warning Signs," Management Solutions (January 1987), pp. 5-10.
7. 7. Norman L. Phelps, "Setting up a Crisis Recovery Plan," The Journal of Business Strategy (1986), pp. 5-11.
8. 8. Thomas W. Milburn, Randall S. Schuler and Kenneth H. Watman, "Organizational Crisis. Part I: Definition and Conceptualization," Human Relations 36 (December, 1983a), pp. 1141-1160.
9. 9. Thomas W. Milburn, Randall S. Schuler and Kenneth H. Watman, "Organizational Crisis. Part II: Strategies and Responses," Human Relations 36 (December, 1983b), pp. 1161-1180.
10. 10. Ian I. Mitroff, Thierry Pauchant, Michael Finney, and Chris Pearson, "Do (Some) Organizations Cause Their Own Crises? The Cultural Profiles of Crisis Prone versus Crisis Prepared Organizations," Industrial Crisis Quarterly (1992), pp. 143-161.
11. 11. Stephen Fines, "Crisis Forecasting - What's the Worst Thing That Could Happen," Management Review 75 (1985), pp. 52-56.
12. 12. Joan McGrath and Myrna Pendersen, "Don't Wait For Disaster; Have Crisis Plan Ready," Marketing News (December 2, 1996), p. 6.
13. 13. Thomas W. Milburn, Randall S. Schuler, and Kenneth H. Watman, op. cit., pp. 1141-1160.
14. 14. Ian I. Mitroff, Paul Shrivastava, and Firdaus E. Udwadia, "Effective Crisis Management," The Academy of Management Executive 1 (1987), pp. 283-292.
15. 15. Ian I. Mitroff, Thierry Pauchant, Michael Finney, and Chris Pearson, op. cit. pp., pp. 143-161.
16. 16. Alfonso Gonzalez-Herrero and Cornelius B. Pratt, "How to Manage a Crisis Before - or Whenever - it Hits," Public Relations Quarterly (Spring, 1995), pp. 25-29.
17. 17. William R. George, "Internal Marketing and Organizational Behavior: A Partnership in Developing Customer Conscious Employees at Every Level," Journal of Business Research, 20 (January, 1990), pp. 63-70.
18. 18. Michael Berube, "The Cultural Representation of People with Disabilities Affects Us All," The Chronicle of Higher Education (May 30, 1997), pp. B4-B6.