The case for non-intrusive research: A virtual reference librarian’s perspective

Reference Librarian

Volumn 41, Issue 85, 2004, Pages 139-149

  Jensen, Bruce ^a  

^a Metropolitan Cooperative Library System   (United States)

Author keywords

Action research; Assessment; Chat reference; Corpus analysis; Electronic reference; Evaluation; Methodology methodologies; Reference; Research methods; Transcripts; Virtual reference

Indexed keywords

EID: 44449143235     PISSN: 02763877     EISSN: 15411117     Source Type: Journal    
DOI: 10.1300/J120v41n85_11     Document Type: Article

References (12)

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5. Biber, Douglas, Susan Conrad, and Randi Reppen (1998), Corpus Linguistics: Investigating Language Structure and Use, Cambridge University Press: New York
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11. Jo Bell Whitlatch, “Evaluating Reference Services in the Electronic Age,” Library Trends 50 (2001): 207-217.
12. Novotny, Eric, “Evaluating Electronic Reference Services: Issues, Approaches and Criteria,” The Reference Librarian 74 (2001): 103-120.