Performance measurement by TQM adopters

TQM Journal

Volumn 20, Issue 3, 2008, Pages 209-222

  Kumar, V ^a   De Grosbois, D ^a   Choisne, F ^a   Kumar, U ^a  

^a CARLETON UNIVERSITY   (Canada)

Author keywords

Performance management systems; Performance measurement (quality); Total quality

Indexed keywords

CUSTOMER SATISFACTION; DATA ACQUISITION; INDUSTRIAL MANAGEMENT; RISK ANALYSIS;

CANADA AWARDS FOR BUSINESS EXCELLENCE; PERFORMANCE MANAGEMENT SYSTEMS; PERFORMANCE MEASUREMENT (QUALITY);

TOTAL QUALITY MANAGEMENT;

EID: 43449092584     PISSN: 17542731     EISSN: None     Source Type: Journal    
DOI: 10.1108/17542730810867236     Document Type: Article

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