메뉴 건너뛰기




Volumn 28, Issue 2, 2008, Pages 169-182

Relationship marketing at Wanamaker's in the nineteenth and early twentieth centuries

Author keywords

John Wanamaker; Marketing history; Relationship marketing; Retailing

Indexed keywords


EID: 43149120681     PISSN: 02761467     EISSN: 15526534     Source Type: Journal    
DOI: 10.1177/0276146708314792     Document Type: Article
Times cited : (32)

References (88)
  • 6
    • 21844510537 scopus 로고
    • Reflections on relationship marketing in consumer markets
    • Bagozzi, R.P. 1995. Reflections on relationship marketing in consumer markets. Journal of the Academy of Marketing Science 23 (4): 272-77.
    • (1995) Journal of the Academy of Marketing Science , vol.23 , Issue.4 , pp. 272-277
    • Bagozzi, R.P.1
  • 7
    • 0031285854 scopus 로고    scopus 로고
    • Closeness, strength and satisfaction: Examining the nature of relationships between providers of financial services and their retail customers
    • Barnes, J.G. 1997. Closeness, strength and satisfaction: Examining the nature of relationships between providers of financial services and their retail customers. Psychology and Marketing 14 (8): 765-90.
    • (1997) Psychology and Marketing , vol.14 , Issue.8 , pp. 765-790
    • Barnes, J.G.1
  • 8
    • 84870176639 scopus 로고
    • "The customers ain't God": The work culture of department store saleswomen, 1890-1940
    • In edited by M. H. Frisch and D. J. Walkowitz Urbana: University of Illinois Press
    • Benson, S.P. 1983. "The customers ain't God": The work culture of department store saleswomen, 1890-1940. In Working-class America: Essays on labor, community, and American society, edited by M. H. Frisch and D. J. Walkowitz, 185 - 211. Urbana: University of Illinois Press.
    • (1983) Working-class America: Essays on Labor, Community, and American Society , pp. 185-211
    • Benson, S.P.1
  • 9
    • 0001786592 scopus 로고
    • Relationship marketing
    • In edited by L. L. Berry, G. L. Shostack, and G. D. Upah Chicago: American Marketing Association
    • Berry, L.L. 1983. Relationship marketing. In Emerging perspectives on service marketing, edited by L. L. Berry, G. L. Shostack, and G. D. Upah, 25 - 28. Chicago: American Marketing Association.
    • (1983) Emerging Perspectives on Service Marketing , pp. 25-28
    • Berry, L.L.1
  • 10
    • 84951659358 scopus 로고
    • Relationship marketing of services - Growing interest, emerging perspectives
    • Berry, L.L. 1995. Relationship marketing of services-Growing interest, emerging perspectives. Journal of the Academy of Marketing Science 23 (4): 236-45.
    • (1995) Journal of the Academy of Marketing Science , vol.23 , Issue.4 , pp. 236-245
    • Berry, L.L.1
  • 11
    • 61849180701 scopus 로고
    • The marketing philosophy as a way of business life
    • In edited by E. J. Kelley and W. Lazer Homewood, IL: Richard D. Irwin
    • Borsch, F.J. 1958. The marketing philosophy as a way of business life. In Managerial marketing: Perspectives and viewpoints a source book, edited by E. J. Kelley and W. Lazer, 18 - 24. Homewood, IL: Richard D. Irwin.
    • (1958) Managerial Marketing: Perspectives and Viewpoints a Source Book , pp. 18-24
    • Borsch, F.J.1
  • 12
    • 84980049420 scopus 로고    scopus 로고
    • John Wanamaker's "temple of patriotism" defines early 20th century advertising and brochures
    • Bradley, P. 1998. John Wanamaker's "temple of patriotism" defines early 20th century advertising and brochures. American Journalism 15 (2): 15-35.
    • (1998) American Journalism , vol.15 , Issue.2 , pp. 15-35
    • Bradley, P.1
  • 14
    • 21444450996 scopus 로고    scopus 로고
    • Forensic marketing: The use of historical method in a capstone marketing course
    • Bussière, D. 2005. Forensic marketing: The use of historical method in a capstone marketing course. Journal of Marketing Education 27 (1): 61-67.
    • (2005) Journal of Marketing Education , vol.27 , Issue.1 , pp. 61-67
    • Bussière, D.1
  • 16
    • 0035637894 scopus 로고    scopus 로고
    • Investments in consumer relationships: A cross-country and cross-industry exploration
    • De Wulf, K., G. Odekerken-Schröder, and D. Iacobucci. 2001. Investments in consumer relationships: A cross-country and cross-industry exploration. Journal of Marketing 65 (4): 33-50.
    • (2001) Journal of Marketing , vol.65 , Issue.4 , pp. 33-50
    • De Wulf, K.1    Odekerken-Schröder, G.2    Iacobucci, D.3
  • 19
    • 0032351557 scopus 로고    scopus 로고
    • Consumers and their brands: Developing relationship theory in consumer research
    • Fournier, S. 1998. Consumers and their brands: Developing relationship theory in consumer research. Journal of Consumer Research 24 (4): 343-73.
    • (1998) Journal of Consumer Research , vol.24 , Issue.4 , pp. 343-373
    • Fournier, S.1
  • 20
    • 0000282735 scopus 로고
    • How modern is 'modern' marketing? Marketing's evolution and the myth of the "production" era
    • Fullerton, R.A. 1988. How modern is 'modern' marketing? Marketing's evolution and the myth of the "production" era. Journal of Marketing 52 (1): 108-25.
    • (1988) Journal of Marketing , vol.52 , Issue.1 , pp. 108-125
    • Fullerton, R.A.1
  • 21
    • 43149098391 scopus 로고
    • Art of public relations: U.S. dept. stores, 1876-1923
    • Fullerton, R.A. 1990. Art of public relations: U.S. dept. stores, 1876-1923. Public Relations Review 16 (4): 68-79.
    • (1990) Public Relations Review , vol.16 , Issue.4 , pp. 68-79
    • Fullerton, R.A.1
  • 22
    • 0039651141 scopus 로고
    • New York: Harper and Brothers
    • Gibbons, H.A. 1926a. John Wanamaker, vol. 1. New York: Harper and Brothers.
    • (1926) John Wanamaker , vol.1
    • Gibbons, H.A.1
  • 23
    • 0039651141 scopus 로고
    • New York: Harper and Brothers
    • Gibbons, H.A. 1926b. John Wanamaker, vol. 2. New York: Harper and Brothers.
    • (1926) John Wanamaker , vol.2
    • Gibbons, H.A.1
  • 24
    • 0034341398 scopus 로고    scopus 로고
    • Historical method in marketing research with new evidence on long-term market share stability
    • Golder, P.N. 2000. Historical method in marketing research with new evidence on long-term market share stability. Journal of Marketing Research 37 (2): 156-72.
    • (2000) Journal of Marketing Research , vol.37 , Issue.2 , pp. 156-172
    • Golder, P.N.1
  • 25
    • 0346121219 scopus 로고
    • Seven key areas of research according to the Nordic school of service marketing
    • In edited by L. L. Berry, G. L. Shostack, and G. D. Upah Chicago: American Marketing Association
    • Grönroos, C. 1983. Seven key areas of research according to the Nordic school of service marketing. In Emerging Perspectives on Service Marketing, edited by L. L. Berry, G. L. Shostack, and G. D. Upah, 108-10. Chicago: American Marketing Association.
    • (1983) Emerging Perspectives on Service Marketing , pp. 108-110
    • Grönroos, C.1
  • 26
    • 8744277029 scopus 로고    scopus 로고
    • Internal marketing in the light of relationship marketing and network organizations
    • In edited by R. J. Varey and B. R. Lewis London: Routledge
    • Gummesson, E. 2000. Internal marketing in the light of relationship marketing and network organizations. In Internal marketing: Directions for management, edited by R. J. Varey and B. R. Lewis, 27-42. London: Routledge.
    • (2000) Internal Marketing: Directions for Management , pp. 27-42
    • Gummesson, E.1
  • 30
    • 0347841674 scopus 로고    scopus 로고
    • A history of marketing thought
    • In edited by B. Weitz and R. Wensley London: Sage
    • Jones, D.G.B., and E.H. Shaw. 2002. A history of marketing thought. In Handbook of marketing, edited by B. Weitz and R. Wensley, 39-65. London: Sage.
    • (2002) Handbook of Marketing , pp. 39-65
    • Jones, D.G.B.1    Shaw, E.H.2
  • 31
    • 0032372562 scopus 로고    scopus 로고
    • Forces impinging on long-term business-to-business relationships in the United States: An historical perspective
    • Keep, W.W., S.C. Hollander, and R. Dickinson. 1998. Forces impinging on long-term business-to-business relationships in the United States: An historical perspective. Journal of Marketing 62 (2): 31-45.
    • (1998) Journal of Marketing , vol.62 , Issue.2 , pp. 31-45
    • Keep, W.W.1    Hollander, S.C.2    Dickinson, R.3
  • 35
    • 84963091237 scopus 로고
    • Transformations in a Culture of Consumption: Women and Department Stores, 1890-1925
    • Leach, W.R. 1984. Transformations in a Culture of Consumption: Women and Department Stores, 1890-1925. The Journal of American History 71 (2): 319-342.
    • (1984) The Journal of American History , vol.71 , Issue.2 , pp. 319-342
    • Leach, W.R.1
  • 37
    • 0002089750 scopus 로고
    • "After the sale is over..."
    • Levitt, T. 1983. "After the sale is over..." Harvard Business Review 61 (5): 87-93.
    • (1983) Harvard Business Review , vol.61 , Issue.5 , pp. 87-93
    • Levitt, T.1
  • 38
    • 43149117112 scopus 로고
    • Electronic reprint, Whitefish, MT Kessinger Publishing
    • Marden, O.S. 1901. The story of John Wanamaker. Electronic reprint, Whitefish, MT Kessinger Publishing.
    • (1901) The Story of John Wanamaker
    • Marden, O.S.1
  • 40
    • 0002412314 scopus 로고
    • What is the marketing management concept?
    • In edited by F. M. Bass Chicago: American Marketing Association
    • McKitterick, J.B. 1957. What is the marketing management concept? In The frontiers of marketing thought and science, edited by F. M. Bass, 71-81. Chicago: American Marketing Association.
    • (1957) The Frontiers of Marketing Thought and Science , pp. 71-81
    • McKitterick, J.B.1
  • 41
    • 0001884325 scopus 로고    scopus 로고
    • Relationship marketing theory: Its roots and direction
    • Möller, K., and A. Halinen. 2000. Relationship marketing theory: Its roots and direction, Journal of Marketing Management 16 (1-3): 29-54.
    • (2000) Journal of Marketing Management , vol.16 , Issue.1-3 , pp. 29-54
    • Möller, K.1    Halinen, A.2
  • 42
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan, R.M., and S.D. Hunt. 1994. The commitment-trust theory of relationship marketing. Journal of Marketing 58 (3): 314-28.
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 314-328
    • Morgan, R.M.1    Hunt, S.D.2
  • 43
    • 43149090141 scopus 로고
    • The Wanamaker incident
    • The New York Times. November 22
    • The New York Times. 1888. The Wanamaker incident. November 22, p. 4.
    • (1888) , pp. 4
  • 44
    • 43149099079 scopus 로고
    • The New York Times. January 5
    • The New York Times. 1889a. Dinner to John Wanamaker. January 5, p. 2.
    • (1889) Dinner to John Wanamaker , pp. 2
  • 45
    • 43149115468 scopus 로고
    • The New York Times. January 24
    • The New York Times. 1889b. Wanamaker is contented. January 24, p. 1.
    • (1889) Wanamaker Is Contented , pp. 1
  • 47
    • 43149083342 scopus 로고
    • The New York Times. August 10
    • The New York Times. 1890. Suppressed by Wanamaker. August 10, p. 3.
    • (1890) Suppressed By Wanamaker , pp. 3
  • 48
    • 43149126645 scopus 로고
    • The New York Times. October 12
    • The New York Times. 1892a. Another postal swindle. October 12, p. 5.
    • (1892) Another Postal Swindle , pp. 5
  • 49
    • 43149084216 scopus 로고
    • The New York Times. October 9
    • The New York Times. 1892b. "A hypocritical fraud." October 9, p. 12.
    • (1892) "A Hypocritical Fraud" , pp. 12
  • 50
    • 43149100643 scopus 로고
    • The New York Times. April 15
    • The New York Times. 1898. John Wanamaker's offer. April 15, p. 1.
    • (1898) John Wanamaker's Offer , pp. 1
  • 51
    • 43149111117 scopus 로고
    • The New York Times. December 11
    • The New York Times. 1899. Lessons from Mr. Wanamaker. December 11, p. 6.
    • (1899) Lessons from Mr. Wanamaker , pp. 6
  • 52
    • 43149083559 scopus 로고
    • The New York Times. June 14
    • The New York Times. 1901. Mr. Wanamaker's big bid. June 14, p. 1.
    • (1901) Mr. Wanamaker's Big Bid , pp. 1
  • 54
    • 43149106332 scopus 로고
    • The New York Times. March 10
    • The New York Times. 1910. Mr. Wanamaker's denial. March 10, p. 2.
    • (1910) Mr. Wanamaker's Denial , pp. 2
  • 55
    • 43149103034 scopus 로고
    • The New York Times. September 13
    • The New York Times. 1912. Latest customs rulings. September 13, p. 11.
    • (1912) Latest Customs Rulings , pp. 11
  • 57
    • 43149106294 scopus 로고
    • The New York Times. January 2
    • The New York Times. 1914. Help the president, says Wanamaker. January 2, p. 1-2.
    • (1914) Help the President, Says Wanamaker , pp. 1-2
  • 61
    • 43149100889 scopus 로고
    • The New York Times. December 15
    • The New York Times. 1922b. Wanamaker buried with high tributes. December 15, p. 19.
    • (1922) Wanamaker Buried With High Tributes , pp. 19
  • 62
    • 0042737085 scopus 로고    scopus 로고
    • The utility of the relationship marketing metaphor in consumer markets: A critical evaluation
    • O'Malley, L., and C. Tynan. 1999. The utility of the relationship marketing metaphor in consumer markets: A critical evaluation. Journal of Marketing Management 15 (7): 587-602.
    • (1999) Journal of Marketing Management , vol.15 , Issue.7 , pp. 587-602
    • O'Malley, L.1    Tynan, C.2
  • 63
    • 20344381174 scopus 로고    scopus 로고
    • Relationship marketing: Schools of thought and future research directions
    • Palmer, R., A. Lindgreen, and J. Vanhamme. 2005. Relationship marketing: Schools of thought and future research directions. Marketing Intelligence and Planning 23 (3): 313-30.
    • (2005) Marketing Intelligence and Planning , vol.23 , Issue.3 , pp. 313-330
    • Palmer, R.1    Lindgreen, A.2    Vanhamme, J.3
  • 64
    • 34247579172 scopus 로고    scopus 로고
    • Customer relationship management
    • Prentice Hall
    • Peelen, E. 2005. Customer relationship management. London: Financial Times/Prentice Hall.
    • (2005) London: Financial Times
    • Peelen, E.1
  • 66
    • 0025486182 scopus 로고
    • Zero defections: Quality comes to services
    • Reichheld, F.F., and W.E. Sasser. 1990. Zero defections: Quality comes to services. Harvard Business Review 68 (5): 105-11.
    • (1990) Harvard Business Review , vol.68 , Issue.5 , pp. 105-111
    • Reichheld, F.F.1    Sasser, W.E.2
  • 68
    • 85009557373 scopus 로고    scopus 로고
    • Some dangerous axioms of relationship marketing
    • Saren, M., and N. Tzokas. 1998. Some dangerous axioms of relationship marketing. Journal of Strategic Marketing 6 (3): 187-96.
    • (1998) Journal of Strategic Marketing , vol.6 , Issue.3 , pp. 187-196
    • Saren, M.1    Tzokas, N.2
  • 69
    • 84963062157 scopus 로고
    • Some problems in market distribution
    • Shaw, A.W. 1912. Some problems in market distribution. The Quarterly Journal of Economics 26 (4): 703-65.
    • (1912) The Quarterly Journal of Economics , vol.26 , Issue.4 , pp. 703-765
    • Shaw, A.W.1
  • 72
    • 84992810064 scopus 로고    scopus 로고
    • Robert Bartels and the history of marketing thought
    • Shaw, E., and R. Tamilia. 2001. Robert Bartels and the history of marketing thought. Journal of Macromarketing 21 (2): 156-63.
    • (2001) Journal of Macromarketing , vol.21 , Issue.2 , pp. 156-163
    • Shaw, E.1    Tamilia, R.2
  • 73
    • 84990328146 scopus 로고    scopus 로고
    • A history of schools of thought in marketing
    • Shaw, E.H., and D.G.B. Jones. 2005. A history of schools of thought in marketing. Marketing Theory 5 (3): 239-81.
    • (2005) Marketing Theory , vol.5 , Issue.3 , pp. 239-281
    • Shaw, E.H.1    Jones, D.G.B.2
  • 74
    • 70349191703 scopus 로고    scopus 로고
    • The history of marketing thought: Introduction and overview
    • Forthcoming. In edited by M. Tadajewski and B. Jones. London: Sage
    • Tadajewski, M., and D.G.B. Jones. Forthcoming. The history of marketing thought: Introduction and overview. In The history of marketing thought, vol. 1, edited by M. Tadajewski and B. Jones. London: Sage.
    • The History of Marketing Thought , vol.1
    • Tadajewski, M.1    Jones, D.G.B.2
  • 78
    • 43149089193 scopus 로고
    • The Washington Post. February 28
    • The Washington Post. 1887. John Wanamaker's philanthropy. February 28, p. 1.
    • (1887) John Wanamaker's Philanthropy , pp. 1
  • 79
    • 43149100888 scopus 로고
    • The Washington Post. December 22
    • The Washington Post. 1888. Wanamaker "fixed." December 22, p. 1.
    • (1888) Wanamaker "Fixed" , pp. 1
  • 81
    • 43149122083 scopus 로고
    • The Washington Post. August 2
    • The Washington Post. 1894a. The advertising department. August 2, p. 2.
    • (1894) The Advertising Department , pp. 2
  • 82
    • 43149095212 scopus 로고
    • The Washington Post. December 18
    • The Washington Post. 1894b. Fickle Mr. Wanamaker. December 18, p. 4.
    • (1894) Fickle Mr. Wanamaker , pp. 4
  • 83
    • 43149104228 scopus 로고
    • The Washington Post. December 13
    • The Washington Post. 1922. Wanamaker's body will lie in state. December 13, p. 1-2.
    • (1922) Wanamaker's Body Will Lie in State , pp. 1-2
  • 87
    • 84891007361 scopus 로고    scopus 로고
    • Qualitative historical research in marketing
    • In edited by R. Belk Cheltenham, UK: Edward Elgar Publishing
    • Witkowski, T., and D.G.B. Jones. 2006. Qualitative historical research in marketing. In Handbook of qualitative research methods in marketing, edited by R. Belk, 70-82. Cheltenham, UK: Edward Elgar Publishing.
    • (2006) Handbook of Qualitative Research Methods in Marketing , pp. 70-82
    • Witkowski, T.1    Jones, D.G.B.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.