Quality is in the eye of the beholder: Meeting users' requirements for internet quality of service

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2000, Pages 297-304

  Bouch, Anna ^a   Kuchinsky, Allan ^b   Bhatti, Nina ^b  

^a UNIVERSITY COLLEGE LONDON   (United Kingdom)

^b HEWLETT PACKARD LABORATORIES   (United States)

Author keywords

Internet; Quality of service; User perception

Indexed keywords

CONTEXTUAL FACTORS; FOCUS GROUPS; FUTURE INTERNET; INTERNET QUALITY OF SERVICES; OBJECTIVE MEASURE; PERCEIVED QOS; QUANTITATIVE EXPERIMENTS; SUBJECTIVE JUDGEMENT; SYSTEM QUALITY; TRAFFIC ANALYSIS; USER PERCEPTIONS; USERS' PERCEPTION;

HUMAN ENGINEERING; INTERNET; SYSTEMS ANALYSIS; TELECOMMUNICATION SERVICES; WORLD WIDE WEB; NETWORK PROTOCOLS; TELECOMMUNICATION TRAFFIC;

QUALITY OF SERVICE; ELECTRONIC COMMERCE;

QUALITY OF SERVICE; USER PERCEPTION;

EID: 0033686899     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/332040.332447     Document Type: Conference Paper

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