'Teaming up': Teams and team sharing in call centres

Journal of Industrial Relations

Volumn 50, Issue 2, 2008, Pages 257-269

  van den Broek, Diane ^a   Barnes, Alison ^b   Townsend, Keith ^c  

^a UNIVERSITY OF SYDNEY   (Australia)

^b UNIVERSITY OF WESTERN SYDNEY   (Australia)

^c GRIFFITH UNIVERSITY   (Australia)

Author keywords

Call centres; Control; Resistance; Teams

Indexed keywords

EID: 41149176449     PISSN: 00221856     EISSN: 14729296     Source Type: Journal    
DOI: 10.1177/0022185607087901     Document Type: Article

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