메뉴 건너뛰기




Volumn 59, Issue 4, 2008, Pages 482-493

Gearing Six Sigma into UK manufacturing SMEs: Results from a pilot study

Author keywords

Critical success factors; Impediments; Six Sigma; SMEs; Survey

Indexed keywords

COST BENEFIT ANALYSIS; OPTIMIZATION; RESOURCE ALLOCATION; STATISTICAL METHODS;

EID: 41149092905     PISSN: 01605682     EISSN: 14769360     Source Type: Journal    
DOI: 10.1057/palgrave.jors.2602437     Document Type: Conference Paper
Times cited : (132)

References (66)
  • 2
    • 41149126260 scopus 로고
    • Advanced Engineering Centre for Manufacturing , Quality Certification, Special Report, 2, pp 1-8
    • Advanced Engineering Centre for Manufacturing (1995). ISO 9000 survey report. Quality Certification, Special Report, 2, pp 1-8.
    • (1995) ISO 9000 survey report
  • 4
    • 84993047570 scopus 로고    scopus 로고
    • Six Sigma in the UK service organizations: Results from a pilot survey
    • Antony J (2004). Six Sigma in the UK service organizations: results from a pilot survey. Managerial Auditing J 19: 1006-1013.
    • (2004) Managerial Auditing J , vol.19 , pp. 1006-1013
    • Antony, J.1
  • 5
    • 0035364807 scopus 로고    scopus 로고
    • A strategy for survival
    • Antony J and Banuelas R (2001). A strategy for survival. Manuf Eng 80: 119-121.
    • (2001) Manuf Eng , vol.80 , pp. 119-121
    • Antony, J.1    Banuelas, R.2
  • 6
    • 84986159807 scopus 로고    scopus 로고
    • Key ingredients for the effective implementation of Six Sigma program
    • Antony J and Banuelas R (2002). Key ingredients for the effective implementation of Six Sigma program. Meas Business Excellence 6: 20-27.
    • (2002) Meas Business Excellence , vol.6 , pp. 20-27
    • Antony, J.1    Banuelas, R.2
  • 7
    • 84993082429 scopus 로고    scopus 로고
    • Six Sigma in the software industry: Results from a pilot study
    • Antony J and Fergusson C (2004). Six Sigma in the software industry: results from a pilot study. Managerial Auditing J 19: 1025-1032.
    • (2004) Managerial Auditing J , vol.19 , pp. 1025-1032
    • Antony, J.1    Fergusson, C.2
  • 8
    • 41149145441 scopus 로고    scopus 로고
    • Number of businesses and employment by size of business
    • Australian Bureau of Statistics , Australian Government Publishing Service: Canberra
    • Australian Bureau of Statistics (2003). Number of businesses and employment by size of business. Year Book Australia, 2003. Australian Government Publishing Service: Canberra.
    • (2003) Year Book Australia, 2003
  • 9
    • 0002519970 scopus 로고
    • A study of measuring the critical factors of quality management
    • Badri MA, Davis D and Davis D (1995). A study of measuring the critical factors of quality management. Int J Qual & Reliability Mngt 12: 36-53.
    • (1995) Int J Qual & Reliability Mngt , vol.12 , pp. 36-53
    • Badri, M.A.1    Davis, D.2    Davis, D.3
  • 10
    • 0040834517 scopus 로고    scopus 로고
    • Identification of the critical factors of TQM
    • Black SA and Porter LJ (1996). Identification of the critical factors of TQM. Dec Sci 27: 1-21.
    • (1996) Dec Sci , vol.27 , pp. 1-21
    • Black, S.A.1    Porter, L.J.2
  • 13
    • 41149132496 scopus 로고
    • ISO 9000: Are the benefits realized?
    • Brown A and Van der Weile T (1995). ISO 9000: are the benefits realized? Qual Australia 12: 30-34.
    • (1995) Qual Australia , vol.12 , pp. 30-34
    • Brown, A.1    Van der Weile, T.2
  • 15
    • 33747416421 scopus 로고    scopus 로고
    • Six Sigma for small companies
    • Davis A (2003). Six Sigma for small companies. Troy 42: 20.
    • (2003) Troy , vol.42 , pp. 20
    • Davis, A.1
  • 17
    • 41149093236 scopus 로고    scopus 로고
    • Department of Trade and Industry DTI, Available from, accessed on 20 November 2004
    • Department of Trade and Industry (DTI) (2003). National Statistics, Statistical Press Release. Available from http://www.sbs.gov.uk/content/ analytical/statistics/combinedsmestats.pdf, accessed on 20 November 2004.
    • (2003) National Statistics, Statistical Press Release
  • 18
    • 0030072219 scopus 로고    scopus 로고
    • Total quality management in SMEs
    • Ghobadian A and Gallear DN (1996). Total quality management in SMEs. Omega 24: 83-106.
    • (1996) Omega , vol.24 , pp. 83-106
    • Ghobadian, A.1    Gallear, D.N.2
  • 20
    • 25444464724 scopus 로고    scopus 로고
    • Small companies see the money
    • Gnibus RJ and Krull R (2003). Small companies see the money. Quality 42: 48-51.
    • (2003) Quality , vol.42 , pp. 48-51
    • Gnibus, R.J.1    Krull, R.2
  • 21
    • 10944239790 scopus 로고    scopus 로고
    • Six Sigma Program Success Factors
    • Goldstein MD (2001). Six Sigma Program Success Factors. Six Sigma Forum Mag 1: 36-45.
    • (2001) Six Sigma Forum Mag , vol.1 , pp. 36-45
    • Goldstein, M.D.1
  • 22
    • 0642380791 scopus 로고    scopus 로고
    • Total quality madness
    • Gome A (1996). Total quality madness. Bus Rev Wkly 18: 38-44.
    • (1996) Bus Rev Wkly , vol.18 , pp. 38-44
    • Gome, A.1
  • 23
    • 33751527367 scopus 로고    scopus 로고
    • Six Sigma Success in Small Businesses
    • accessed on 20th January 2007
    • Gupta P and Schultz B (2005). Six Sigma Success in Small Businesses. Quality Digest 2005. http://www.qualitydigest.com/april05/articles/ 02_article.shtml, accessed on 20th January 2007.
    • (2005) Quality Digest 2005
    • Gupta, P.1    Schultz, B.2
  • 24
    • 25444497818 scopus 로고    scopus 로고
    • Six Sigma for the little guy
    • Harry M and Crawford JD (2004). Six Sigma for the little guy. Mech Eng 126: 8-10.
    • (2004) Mech Eng , vol.126 , pp. 8-10
    • Harry, M.1    Crawford, J.D.2
  • 26
    • 84986037946 scopus 로고    scopus 로고
    • Successful implementation of Six Sigma: Benchmarking General Electric Company
    • Henderson K and Evans J (2000). Successful implementation of Six Sigma: benchmarking General Electric Company. Benchmarking Int J 7: 260-281.
    • (2000) Benchmarking Int J , vol.7 , pp. 260-281
    • Henderson, K.1    Evans, J.2
  • 27
    • 33646745010 scopus 로고    scopus 로고
    • One perspective on the future of Six Sigma
    • Hoerl R (2004). One perspective on the future of Six Sigma. Int J Six Sigma Competitive Advantage 1: 112-119.
    • (2004) Int J Six Sigma Competitive Advantage , vol.1 , pp. 112-119
    • Hoerl, R.1
  • 28
    • 25444483944 scopus 로고    scopus 로고
    • Using 'employee-led development' to promote lifelong learning in SMEs: A research note
    • Holden R, Smith V and Devins D (2003). Using 'employee-led development' to promote lifelong learning in SMEs: a research note. Hum Resource Dev Int 6: 125-132.
    • (2003) Hum Resource Dev Int , vol.6 , pp. 125-132
    • Holden, R.1    Smith, V.2    Devins, D.3
  • 29
    • 4243228398 scopus 로고    scopus 로고
    • Innovation in advanced professional practice
    • No 2, Faculty of Science and Technology. Deakin University: Geelong, Australia
    • Husband SG (1997). Innovation in advanced professional practice: doctor of technology (Report No 2). Faculty of Science and Technology. Deakin University: Geelong, Australia.
    • (1997) doctor of technology (Report
    • Husband, S.G.1
  • 30
    • 0037831717 scopus 로고    scopus 로고
    • A conceptual model for quality integrated management in small and medium size enterprises
    • Husband S and Mandai P (1999). A conceptual model for quality integrated management in small and medium size enterprises. Int J Qual Reliability Mngt 16: 699-713.
    • (1999) Int J Qual Reliability Mngt , vol.16 , pp. 699-713
    • Husband, S.1    Mandai, P.2
  • 31
    • 0010909001 scopus 로고    scopus 로고
    • Six Sigma seen as a methodology for total quality management
    • Klefsjo B, Wiklund H and Edgeman RL (2001). Six Sigma seen as a methodology for total quality management. Meas Bus Excellence 5: 31-35.
    • (2001) Meas Bus Excellence , vol.5 , pp. 31-35
    • Klefsjo, B.1    Wiklund, H.2    Edgeman, R.L.3
  • 32
    • 84945761801 scopus 로고
    • The 'pros' and 'cons' of total quality management for smaller firms in manufacturing: Some experiences down the supply chain
    • Lee GL and Oakes I (1995). The 'pros' and 'cons' of total quality management for smaller firms in manufacturing: some experiences down the supply chain. Total Qual Mngt 6: 413-426.
    • (1995) Total Qual Mngt , vol.6 , pp. 413-426
    • Lee, G.L.1    Oakes, I.2
  • 33
    • 0002639575 scopus 로고    scopus 로고
    • Information systems strategy for small and medium sized enterprises: An organizational perspective
    • Levy M and Powell P (2000). Information systems strategy for small and medium sized enterprises: an organizational perspective. J Strategic Inform Systems 9: 63-84.
    • (2000) J Strategic Inform Systems , vol.9 , pp. 63-84
    • Levy, M.1    Powell, P.2
  • 35
    • 0011777575 scopus 로고    scopus 로고
    • Quality models in an SME context: A critical perspective using a grounded approach
    • McAdam R (2000). Quality models in an SME context: a critical perspective using a grounded approach. Int J Qual Reliability Mngt 17: 305-323.
    • (2000) Int J Qual Reliability Mngt , vol.17 , pp. 305-323
    • McAdam, R.1
  • 36
    • 3042852237 scopus 로고    scopus 로고
    • A multi-level case study critique of Six Sigma: Statistical control or strategic change?
    • McAdam R and Lafferty B (2004). A multi-level case study critique of Six Sigma: statistical control or strategic change? Int J Opns Prod Mngt 24: 530-549.
    • (2004) Int J Opns Prod Mngt , vol.24 , pp. 530-549
    • McAdam, R.1    Lafferty, B.2
  • 37
    • 0141878535 scopus 로고    scopus 로고
    • Creating a Seamless Local Government and Small Business Interface for Better Regional Economic Development Outcomes
    • Paper presented at the, Brisbane, Australia
    • Morris R and Brennan G (2000). Creating a Seamless Local Government and Small Business Interface for Better Regional Economic Development Outcomes. Paper presented at the ICSB World Conference 2000, Brisbane, Australia.
    • (2000) ICSB World Conference
    • Morris, R.1    Brennan, G.2
  • 38
    • 0141922710 scopus 로고    scopus 로고
    • Small business growth: Intention, ability, and opportunity
    • Morrison A, Breen J and Ali S (2003). Small business growth: intention, ability, and opportunity. J Small Bus Mngt 41: 417-425.
    • (2003) J Small Bus Mngt , vol.41 , pp. 417-425
    • Morrison, A.1    Breen, J.2    Ali, S.3
  • 39
    • 84993026842 scopus 로고    scopus 로고
    • A decision support system for the selection of quality based programmes in small firms
    • Noci G and Toletti G (1998). A decision support system for the selection of quality based programmes in small firms. Mngt Dec 36: 473-486.
    • (1998) Mngt Dec , vol.36 , pp. 473-486
    • Noci, G.1    Toletti, G.2
  • 42
    • 41149093763 scopus 로고    scopus 로고
    • Available from, accessed on 12 May 2005
    • PQA (2003). Six Sigma success factors. Available from http://www.pqa.net/ProdServices/sixsigma/W06002005.html, accessed on 12 May 2005.
    • (2003) Six Sigma success factors
  • 45
    • 0018451997 scopus 로고
    • Chief executives define their own data needs
    • Rockart J (1979). Chief executives define their own data needs. Harvard Bus Rev 57: 238-241.
    • (1979) Harvard Bus Rev , vol.57 , pp. 238-241
    • Rockart, J.1
  • 46
    • 41149134651 scopus 로고    scopus 로고
    • Implementation issues of Six Sigma in an SME
    • 16 and 17 December. Glasgow, Scotland, UK
    • Rowlands H (2004). Implementation issues of Six Sigma in an SME. First International Conference on Six Sigma, 16 and 17 December. Glasgow, Scotland, UK.
    • (2004) First International Conference on Six Sigma
    • Rowlands, H.1
  • 47
    • 0036306718 scopus 로고    scopus 로고
    • Critical success factors for SPC implementation in UK small and medium enterprises: Some key findings from a survey
    • Rungasamy S, Antony J and Ghosh S (2002). Critical success factors for SPC implementation in UK small and medium enterprises: some key findings from a survey. TQM Mag 14: 217-224.
    • (2002) TQM Mag , vol.14 , pp. 217-224
    • Rungasamy, S.1    Antony, J.2    Ghosh, S.3
  • 49
    • 41149140636 scopus 로고    scopus 로고
    • Successful deployment of six sigma within a small to medium company
    • Silén J (2000). Successful deployment of six sigma within a small to medium company. IQPC: Best Practices in Six Sigma 2000.
    • (2000) IQPC: Best Practices in Six Sigma 2000
    • Silén, J.1
  • 50
    • 41149135936 scopus 로고    scopus 로고
    • Small Business Administration , accessed on 30th July 2005
    • Small Business Administration (2005). What is small business? http://www.sba.gov/size/, accessed on 30th July 2005.
    • (2005) What is small business
  • 52
    • 0002671559 scopus 로고    scopus 로고
    • Impact of Six Sigma on quality engineering
    • Snee RD (2000). Impact of Six Sigma on quality engineering. Qual Eng 12: 9-14.
    • (2000) Qual Eng , vol.12 , pp. 9-14
    • Snee, R.D.1
  • 53
    • 0003146387 scopus 로고    scopus 로고
    • Dealing with the Achilles heel of Six Sigma initiatives: Project selection is key to success
    • Snee RD (2001). Dealing with the Achilles heel of Six Sigma initiatives: project selection is key to success. Qual Prog 34(3): 66-69.
    • (2001) Qual Prog , vol.34 , Issue.3 , pp. 66-69
    • Snee, R.D.1
  • 54
    • 80053050071 scopus 로고    scopus 로고
    • Six Sigma: The evolution of 100 years of business improvement methodology
    • Snee RD (2004). Six Sigma: The evolution of 100 years of business improvement methodology. Int J Six Sigma Competitive Advantage 1: 4-20.
    • (2004) Int J Six Sigma Competitive Advantage , vol.1 , pp. 4-20
    • Snee, R.D.1
  • 56
    • 25444459486 scopus 로고    scopus 로고
    • Six Sigma for the rest of us
    • Available from, accessed on 26 February 2005
    • Spanyi A and Wurtzel M (2003). Six Sigma for the rest of us. Quality Digest. Available from http://www.qualitydigest.com/july03/articles/ 01_article.shtml, accessed on 26 February 2005.
    • (2003) Quality Digest
    • Spanyi, A.1    Wurtzel, M.2
  • 58
    • 0031071571 scopus 로고    scopus 로고
    • The business value of quality management systems certification: Evidence from Australia and New Zealand
    • Terziovski M, Samson D and Dow D (1997). The business value of quality management systems certification: evidence from Australia and New Zealand. J Opns Mngt 15: 1-18.
    • (1997) J Opns Mngt , vol.15 , pp. 1-18
    • Terziovski, M.1    Samson, D.2    Dow, D.3
  • 59
    • 0038736877 scopus 로고    scopus 로고
    • Quality systems implementation in Welsh small-to medium-sized enterprises: A global comparison and a model for change
    • Thomas AJ and Webb D (2003). Quality systems implementation in Welsh small-to medium-sized enterprises: a global comparison and a model for change. J Eng Manuf 217: 573-579.
    • (2003) J Eng Manuf , vol.217 , pp. 573-579
    • Thomas, A.J.1    Webb, D.2
  • 60
    • 79959194547 scopus 로고    scopus 로고
    • Venturing down the TQM path for SME's
    • Van der Weile T and Brown A (1998). Venturing down the TQM path for SME's. Int Small Bus J 16: 50-68.
    • (1998) Int Small Bus J , vol.16 , pp. 50-68
    • Van der Weile, T.1    Brown, A.2
  • 61
    • 23844434654 scopus 로고    scopus 로고
    • Six Sigma for small and medium-sized enterprises
    • Wessel G and Burcher P (2004). Six Sigma for small and medium-sized enterprises. TQM Mag 16: 264-272.
    • (2004) TQM Mag , vol.16 , pp. 264-272
    • Wessel, G.1    Burcher, P.2
  • 62
    • 0036521918 scopus 로고    scopus 로고
    • Widening the Six Sigma concept: An approach to improve organizational learning
    • Wiklund H and Wiklund PS (2002). Widening the Six Sigma concept: an approach to improve organizational learning. Total Qual Mngt 13: 233-239.
    • (2002) Total Qual Mngt , vol.13 , pp. 233-239
    • Wiklund, H.1    Wiklund, P.S.2
  • 65
    • 22644449775 scopus 로고    scopus 로고
    • Critical success factors for total quality management implementation in small and medium enterprises
    • Yusof SM and Aspinwall E (1999). Critical success factors for total quality management implementation in small and medium enterprises. Total Qual Mngt 10: S803-S809.
    • (1999) Total Qual Mngt , vol.10
    • Yusof, S.M.1    Aspinwall, E.2
  • 66
    • 3543119051 scopus 로고    scopus 로고
    • TQM implementation issues: Review and case study
    • Yusof SM and Aspinwall E (2000). TQM implementation issues: review and case study. Int J Opns Prod Mngt 20: 634-655.
    • (2000) Int J Opns Prod Mngt , vol.20 , pp. 634-655
    • Yusof, S.M.1    Aspinwall, E.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.