-
1
-
-
0002510187
-
Review of MIS research and disciplinary development
-
spring
-
Alavi, M. and Carlson, P.A. (1992), Review of MIS research and disciplinary development, Journal of Management Information Systems 8, 4 (spring 1992) p.45-62.
-
(1992)
Journal of Management Information Systems
, vol.8
, Issue.4
, pp. 45-62
-
-
Alavi, M.1
Carlson, P.A.2
-
2
-
-
39749176525
-
Potential impact of cultural differences on electronic customer relationship management (eCRM) systems
-
Romano, N. C. Jr, Ed, New York, NY USA, Association for Information Systems p
-
Ali, M and Alshawi, S (2004) Potential impact of cultural differences on electronic customer relationship management (eCRM) systems, in Romano, N. C. Jr. (Ed.) Proceedings of the Tenth Americas Conference on Information Systems, New York, NY USA, Association for Information Systems p. 3870-3876.
-
(2004)
Proceedings of the Tenth Americas Conference on Information Systems
, pp. 3870-3876
-
-
Ali, M.1
Alshawi, S.2
-
3
-
-
0003458591
-
-
Allyn and Bacon, Boston, MA, USA
-
Bogdan, R. and Biklen, S. (1982) Qualitative research for education: an introduction to theory and methods, Allyn and Bacon, Boston, MA, USA.
-
(1982)
Qualitative research for education: An introduction to theory and methods
-
-
Bogdan, R.1
Biklen, S.2
-
4
-
-
39749086081
-
An examination of the effects of information and communication technology on Customer Relationship Management and Customer Lock-in
-
Romano, N. C. Jr, Ed, New York, NY, USA, Association for Information Systems p
-
Chen, J. and Ching, R (2004) An examination of the effects of information and communication technology on Customer Relationship Management and Customer Lock-in, in Romano, N. C. Jr. (Ed.) Proceedings of the Tenth Americas Conference on Information Systems, New York, NY, USA, Association for Information Systems p. 3902-3913.
-
(2004)
Proceedings of the Tenth Americas Conference on Information Systems
, pp. 3902-3913
-
-
Chen, J.1
Ching, R.2
-
5
-
-
84993094783
-
How to avoid the 10 biggest mistakes in CRM
-
Nov/Dec, p
-
Davids, M. (1999) How to avoid the 10 biggest mistakes in CRM, The Journal of Business Strategy, 20(6) Nov/Dec, p. 22-26.
-
(1999)
The Journal of Business Strategy
, vol.20
, Issue.6
, pp. 22-26
-
-
Davids, M.1
-
6
-
-
0009551375
-
An ERP lifecyclebased research agenda
-
Venice, Italy, p
-
Esteves, J. and Pastor, J. (1999), An ERP lifecyclebased research agenda, In Proceedings of the 1st International Workshop on Enterprise Management Resource and Planning Systems (EMRPS), Venice, Italy, p. 359-371.
-
(1999)
Proceedings of the 1st International Workshop on Enterprise Management Resource and Planning Systems (EMRPS)
, pp. 359-371
-
-
Esteves, J.1
Pastor, J.2
-
7
-
-
39749157954
-
-
Esteves, J. and Pastor, J. (2001), Enterprise Resource Planning Systems Research: An annotated bibliography., Communications of the AIS, August, 8, Article 8, online at: http://cais.isworld.org/articles/7-8/default.asp?View= html&x=30&y=9 (Accessed 8-17-2006)
-
Esteves, J. and Pastor, J. (2001), Enterprise Resource Planning Systems Research: An annotated bibliography., Communications of the AIS, August, 8, Article 8, online at: http://cais.isworld.org/articles/7-8/default.asp?View= html&x=30&y=9 (Accessed 8-17-2006)
-
-
-
-
9
-
-
0040811916
-
The organizing vision for customer relationship management
-
Strong, D, Straub, D, and DeGross, J. I, Eds, August 3-5, Boston, MA, USA, p
-
Firth, D.R. (2001) The organizing vision for customer relationship management, in Strong, D., Straub, D., and DeGross, J. I. (Eds.) Proceedings of Seventh Americas Conference on Information Systems, August 3-5, Boston, MA, USA, p. 889-891.
-
(2001)
Proceedings of Seventh Americas Conference on Information Systems
, pp. 889-891
-
-
Firth, D.R.1
-
10
-
-
84986014439
-
Electronic customer relationship management: Revisiting the general principles of usability and resistance - an integrative implementation framework
-
Fjermestad, J. and Romano, N. C. Jr. (2003) Electronic customer relationship management: revisiting the general principles of usability and resistance - an integrative implementation framework, Business Process Management Journal, 9(5) p. 572-591.
-
(2003)
Business Process Management Journal
, vol.9
, Issue.5
, pp. 572-591
-
-
Fjermestad, J.1
Romano Jr., N.C.2
-
11
-
-
39749089060
-
-
th ed, Accessed 8-17-2006
-
th ed.) http://www.harzing.com (Accessed 8-17-2006)
-
(2005)
Journal quality list
-
-
-
12
-
-
0002327064
-
The enterprise system experience - from adoption to success
-
R.W. Zmud, Ed, Cincinnati, OH: Pinnaflex Educational Resources, Inc
-
Markus, L.M. and Tanus, C. (2000) The enterprise system experience - from adoption to success, in R.W. Zmud. (Ed.) Framing the Domains of IT Research: Glimpsing the Future Through the Past, Cincinnati, OH: Pinnaflex Educational Resources, Inc.: 173-207.
-
(2000)
Framing the Domains of IT Research: Glimpsing the Future Through the Past
, pp. 173-207
-
-
Markus, L.M.1
Tanus, C.2
-
13
-
-
29144489032
-
Customer relationship management research (1992-2002): An academic literature review and classification
-
Ngai, E.W.T. (2005) Customer relationship management research (1992-2002): An academic literature review and classification, Marketing Intelligence and Planning, 23 (6) p.582-605.
-
(2005)
Marketing Intelligence and Planning
, vol.23
, Issue.6
, pp. 582-605
-
-
Ngai, E.W.T.1
-
14
-
-
84869763719
-
Customer Relationship Management Research: Voids in the Current Literature
-
St. John, Canada
-
Paulissen, K., Brengman, M., Milis, K. and Goffin, I. (2005) Customer Relationship Management Research: Voids in the Current Literature, Proceedings of the International Colloquium on Relationship Management, St. John, Canada.
-
(2005)
Proceedings of the International Colloquium on Relationship Management
-
-
Paulissen, K.1
Brengman, M.2
Milis, K.3
Goffin, I.4
-
15
-
-
0001318577
-
Customer Relationship Management (CRM) in financial services
-
Peppard, J. (2000) Customer Relationship Management (CRM) in financial services, European Management Journal, 18(3) p. 312-327.
-
(2000)
European Management Journal
, vol.18
, Issue.3
, pp. 312-327
-
-
Peppard, J.1
-
16
-
-
0040076010
-
Electronic Commerce Customer Relationship Management: An assessment of Research
-
Winter, 2002
-
Romano Jr., N. C. and Fjermestad, J. (2001) Electronic Commerce Customer Relationship Management: An assessment of Research., International Journal of Electronic Commerce, Winter 2001-2002, 6(2) p. 61-113.
-
(2001)
International Journal of Electronic Commerce
, vol.6
, Issue.2
, pp. 61-113
-
-
Romano Jr., N.C.1
Fjermestad, J.2
-
17
-
-
12344287560
-
Electronic Commerce Customer Relationship Management: A Research Agenda
-
Romano, N.C. Jr. and Fjermestad, J. (2003) Electronic Commerce Customer Relationship Management: A Research Agenda, Information Technology and Management, 4(2/3) p 233-258.
-
(2003)
Information Technology and Management
, vol.4
, Issue.2-3
, pp. 233-258
-
-
Romano Jr., N.C.1
Fjermestad, J.2
-
18
-
-
85076528210
-
-
Romano Jr., N.C. and Fjermestad, J. (2006) Electronic Customer Relationship Management: An Introduction, In N. C. Romano Jr. and J. Fjermestad, (Eds.) Electronic Customer Relationship Management. Advances In Management Information Systems 3 M.E. Sharpe, Armonk, NY, USA, 3-26.
-
Romano Jr., N.C. and Fjermestad, J. (2006) Electronic Customer Relationship Management: An Introduction, In N. C. Romano Jr. and J. Fjermestad, (Eds.) Electronic Customer Relationship Management. Advances In Management Information Systems Vol 3 M.E. Sharpe, Armonk, NY, USA, 3-26.
-
-
-
-
19
-
-
0011833371
-
Cross-functional issues in the implementation of relationship marketing through customer relationship management
-
P
-
Ryals, L. and Knox, S. (2001) Cross-functional issues in the implementation of relationship marketing through customer relationship management, European Management Journal 9(5) P. 534-542.
-
(2001)
European Management Journal
, vol.9
, Issue.5
, pp. 534-542
-
-
Ryals, L.1
Knox, S.2
-
20
-
-
27544448683
-
Effective customer relationship management through web services
-
Shah, J.R. and Murtaza, M.B. (2005) Effective customer relationship management through web services, Journal of Computer Information Systems 46(1) p.98-109.
-
(2005)
Journal of Computer Information Systems
, vol.46
, Issue.1
, pp. 98-109
-
-
Shah, J.R.1
Murtaza, M.B.2
-
21
-
-
0035646217
-
A framework for customer relationship management
-
Winer, R.S. (2001) A framework for customer relationship management, Californian Management Review 43(4) p. 89-105.
-
(2001)
Californian Management Review
, vol.43
, Issue.4
, pp. 89-105
-
-
Winer, R.S.1
-
22
-
-
85081616812
-
A balanced view for customer segmentation in CRM
-
Galletta, Dennis and Ross, Jeanne Eds, Tampa, FL, USA, Association for Information Systems p
-
Yoon, J. W., Hwang, S and Kim, D and Yoon, J. S., (2003) A balanced view for customer segmentation in CRM, In Galletta, Dennis and Ross, Jeanne (Eds.) Proceedings of the Ninth Americas Conference on Information Systems, Tampa, FL, USA, Association for Information Systems p. 531-536.
-
(2003)
Proceedings of the Ninth Americas Conference on Information Systems
, pp. 531-536
-
-
Yoon, J.W.1
Hwang, S.2
Kim, D.3
Yoon, J.S.4
|