메뉴 건너뛰기




Volumn , Issue , 2007, Pages

Voids in the current CRM literature: Academic literature review and classification (2000-2005)

Author keywords

[No Author keywords available]

Indexed keywords

INTERNATIONAL COOPERATION; LIFE CYCLE; MAINTENANCE; MARKETING;

EID: 39749159376     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.2007.609     Document Type: Conference Paper
Times cited : (36)

References (22)
  • 1
    • 0002510187 scopus 로고
    • Review of MIS research and disciplinary development
    • spring
    • Alavi, M. and Carlson, P.A. (1992), Review of MIS research and disciplinary development, Journal of Management Information Systems 8, 4 (spring 1992) p.45-62.
    • (1992) Journal of Management Information Systems , vol.8 , Issue.4 , pp. 45-62
    • Alavi, M.1    Carlson, P.A.2
  • 2
    • 39749176525 scopus 로고    scopus 로고
    • Potential impact of cultural differences on electronic customer relationship management (eCRM) systems
    • Romano, N. C. Jr, Ed, New York, NY USA, Association for Information Systems p
    • Ali, M and Alshawi, S (2004) Potential impact of cultural differences on electronic customer relationship management (eCRM) systems, in Romano, N. C. Jr. (Ed.) Proceedings of the Tenth Americas Conference on Information Systems, New York, NY USA, Association for Information Systems p. 3870-3876.
    • (2004) Proceedings of the Tenth Americas Conference on Information Systems , pp. 3870-3876
    • Ali, M.1    Alshawi, S.2
  • 4
    • 39749086081 scopus 로고    scopus 로고
    • An examination of the effects of information and communication technology on Customer Relationship Management and Customer Lock-in
    • Romano, N. C. Jr, Ed, New York, NY, USA, Association for Information Systems p
    • Chen, J. and Ching, R (2004) An examination of the effects of information and communication technology on Customer Relationship Management and Customer Lock-in, in Romano, N. C. Jr. (Ed.) Proceedings of the Tenth Americas Conference on Information Systems, New York, NY, USA, Association for Information Systems p. 3902-3913.
    • (2004) Proceedings of the Tenth Americas Conference on Information Systems , pp. 3902-3913
    • Chen, J.1    Ching, R.2
  • 5
    • 84993094783 scopus 로고    scopus 로고
    • How to avoid the 10 biggest mistakes in CRM
    • Nov/Dec, p
    • Davids, M. (1999) How to avoid the 10 biggest mistakes in CRM, The Journal of Business Strategy, 20(6) Nov/Dec, p. 22-26.
    • (1999) The Journal of Business Strategy , vol.20 , Issue.6 , pp. 22-26
    • Davids, M.1
  • 7
    • 39749157954 scopus 로고    scopus 로고
    • Esteves, J. and Pastor, J. (2001), Enterprise Resource Planning Systems Research: An annotated bibliography., Communications of the AIS, August, 8, Article 8, online at: http://cais.isworld.org/articles/7-8/default.asp?View= html&x=30&y=9 (Accessed 8-17-2006)
    • Esteves, J. and Pastor, J. (2001), Enterprise Resource Planning Systems Research: An annotated bibliography., Communications of the AIS, August, 8, Article 8, online at: http://cais.isworld.org/articles/7-8/default.asp?View= html&x=30&y=9 (Accessed 8-17-2006)
  • 9
    • 0040811916 scopus 로고    scopus 로고
    • The organizing vision for customer relationship management
    • Strong, D, Straub, D, and DeGross, J. I, Eds, August 3-5, Boston, MA, USA, p
    • Firth, D.R. (2001) The organizing vision for customer relationship management, in Strong, D., Straub, D., and DeGross, J. I. (Eds.) Proceedings of Seventh Americas Conference on Information Systems, August 3-5, Boston, MA, USA, p. 889-891.
    • (2001) Proceedings of Seventh Americas Conference on Information Systems , pp. 889-891
    • Firth, D.R.1
  • 10
    • 84986014439 scopus 로고    scopus 로고
    • Electronic customer relationship management: Revisiting the general principles of usability and resistance - an integrative implementation framework
    • Fjermestad, J. and Romano, N. C. Jr. (2003) Electronic customer relationship management: revisiting the general principles of usability and resistance - an integrative implementation framework, Business Process Management Journal, 9(5) p. 572-591.
    • (2003) Business Process Management Journal , vol.9 , Issue.5 , pp. 572-591
    • Fjermestad, J.1    Romano Jr., N.C.2
  • 11
    • 39749089060 scopus 로고    scopus 로고
    • th ed, Accessed 8-17-2006
    • th ed.) http://www.harzing.com (Accessed 8-17-2006)
    • (2005) Journal quality list
  • 12
    • 0002327064 scopus 로고    scopus 로고
    • The enterprise system experience - from adoption to success
    • R.W. Zmud, Ed, Cincinnati, OH: Pinnaflex Educational Resources, Inc
    • Markus, L.M. and Tanus, C. (2000) The enterprise system experience - from adoption to success, in R.W. Zmud. (Ed.) Framing the Domains of IT Research: Glimpsing the Future Through the Past, Cincinnati, OH: Pinnaflex Educational Resources, Inc.: 173-207.
    • (2000) Framing the Domains of IT Research: Glimpsing the Future Through the Past , pp. 173-207
    • Markus, L.M.1    Tanus, C.2
  • 13
    • 29144489032 scopus 로고    scopus 로고
    • Customer relationship management research (1992-2002): An academic literature review and classification
    • Ngai, E.W.T. (2005) Customer relationship management research (1992-2002): An academic literature review and classification, Marketing Intelligence and Planning, 23 (6) p.582-605.
    • (2005) Marketing Intelligence and Planning , vol.23 , Issue.6 , pp. 582-605
    • Ngai, E.W.T.1
  • 15
    • 0001318577 scopus 로고    scopus 로고
    • Customer Relationship Management (CRM) in financial services
    • Peppard, J. (2000) Customer Relationship Management (CRM) in financial services, European Management Journal, 18(3) p. 312-327.
    • (2000) European Management Journal , vol.18 , Issue.3 , pp. 312-327
    • Peppard, J.1
  • 16
    • 0040076010 scopus 로고    scopus 로고
    • Electronic Commerce Customer Relationship Management: An assessment of Research
    • Winter, 2002
    • Romano Jr., N. C. and Fjermestad, J. (2001) Electronic Commerce Customer Relationship Management: An assessment of Research., International Journal of Electronic Commerce, Winter 2001-2002, 6(2) p. 61-113.
    • (2001) International Journal of Electronic Commerce , vol.6 , Issue.2 , pp. 61-113
    • Romano Jr., N.C.1    Fjermestad, J.2
  • 17
    • 12344287560 scopus 로고    scopus 로고
    • Electronic Commerce Customer Relationship Management: A Research Agenda
    • Romano, N.C. Jr. and Fjermestad, J. (2003) Electronic Commerce Customer Relationship Management: A Research Agenda, Information Technology and Management, 4(2/3) p 233-258.
    • (2003) Information Technology and Management , vol.4 , Issue.2-3 , pp. 233-258
    • Romano Jr., N.C.1    Fjermestad, J.2
  • 18
    • 85076528210 scopus 로고    scopus 로고
    • Romano Jr., N.C. and Fjermestad, J. (2006) Electronic Customer Relationship Management: An Introduction, In N. C. Romano Jr. and J. Fjermestad, (Eds.) Electronic Customer Relationship Management. Advances In Management Information Systems 3 M.E. Sharpe, Armonk, NY, USA, 3-26.
    • Romano Jr., N.C. and Fjermestad, J. (2006) Electronic Customer Relationship Management: An Introduction, In N. C. Romano Jr. and J. Fjermestad, (Eds.) Electronic Customer Relationship Management. Advances In Management Information Systems Vol 3 M.E. Sharpe, Armonk, NY, USA, 3-26.
  • 19
    • 0011833371 scopus 로고    scopus 로고
    • Cross-functional issues in the implementation of relationship marketing through customer relationship management
    • P
    • Ryals, L. and Knox, S. (2001) Cross-functional issues in the implementation of relationship marketing through customer relationship management, European Management Journal 9(5) P. 534-542.
    • (2001) European Management Journal , vol.9 , Issue.5 , pp. 534-542
    • Ryals, L.1    Knox, S.2
  • 20
    • 27544448683 scopus 로고    scopus 로고
    • Effective customer relationship management through web services
    • Shah, J.R. and Murtaza, M.B. (2005) Effective customer relationship management through web services, Journal of Computer Information Systems 46(1) p.98-109.
    • (2005) Journal of Computer Information Systems , vol.46 , Issue.1 , pp. 98-109
    • Shah, J.R.1    Murtaza, M.B.2
  • 21
    • 0035646217 scopus 로고    scopus 로고
    • A framework for customer relationship management
    • Winer, R.S. (2001) A framework for customer relationship management, Californian Management Review 43(4) p. 89-105.
    • (2001) Californian Management Review , vol.43 , Issue.4 , pp. 89-105
    • Winer, R.S.1
  • 22
    • 85081616812 scopus 로고    scopus 로고
    • A balanced view for customer segmentation in CRM
    • Galletta, Dennis and Ross, Jeanne Eds, Tampa, FL, USA, Association for Information Systems p
    • Yoon, J. W., Hwang, S and Kim, D and Yoon, J. S., (2003) A balanced view for customer segmentation in CRM, In Galletta, Dennis and Ross, Jeanne (Eds.) Proceedings of the Ninth Americas Conference on Information Systems, Tampa, FL, USA, Association for Information Systems p. 531-536.
    • (2003) Proceedings of the Ninth Americas Conference on Information Systems , pp. 531-536
    • Yoon, J.W.1    Hwang, S.2    Kim, D.3    Yoon, J.S.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.