An Examination of the Effects of Information and Communication Technology on Customer Relationship Management and Customer Lock-In

10th Americas Conference on Information Systems, AMCIS 2004

Volumn , Issue , 2004, Pages 3902-3913

  Chen, Ja Shen ^a   Ching, Russell K H ^b  

^a YUAN ZE UNIVERSITY   (Taiwan)

^b CALIFORNIA STATE UNIVERSITY   (United States)

Author keywords

customer lock in; Customer relationship management; information and communication technology; partnership quality

Indexed keywords

LOCKS (FASTENERS); MERGERS AND ACQUISITIONS; PUBLIC RELATIONS;

CUSTOMER LOCK-IN; CUSTOMER RELATIONSHIP MANAGEMENT; ELECTRONIC MARKETPLACES; INFORMATION AND COMMUNICATION TECHNOLOGIES; LOCK-IN; PARTNERSHIP QUALITY; PERFORMANCE;

SALES;

EID: 39749086081     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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