An empirical analysis of e-service implementation: Antecedents and the resulting value creation

Journal of Services Marketing

Volumn 22, Issue 1, 2008, Pages 24-36

  Rapp, Adam ^a   Rapp, Tammy ^b   Schillewaert, Niels ^c  

^a KENT STATE UNIVERSITY   (United States)

^b UNIVERSITY OF CONNECTICUT   (United States)

^c VLERICK BUSINESS SCHOOL   (Belgium)

Author keywords

Belgium; Business to business marketing; Electronic commerce; Service industries

Indexed keywords

EID: 39749149163     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040810851932     Document Type: Article

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