Up close and personal: Employee networks and job satisfaction in a human service context

Social Service Review

Volumn 81, Issue 4, 2007, Pages 683-707

  Haley Lock, Anna ^a  

^a UNIVERSITY OF WASHINGTON   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 39449104265     PISSN: 00377961     EISSN: None     Source Type: Journal    
DOI: 10.1086/522218     Document Type: Article

References (97)

1. Abu-Bader, Soleman Hassan. 2000. "Work Satisfaction, Burnout, and Turnover among Social Worker's in Israel: A Causal Diagram." International Journal of Social Welfare 9 (3): 191-200.
2. Alwon, Floyd J., and Andrew L. Reitz. 2000. "The Workforce Crisis in Child Welfare." Issue Brief. Child Welfare League of America, Washington, DC.
3. Bedelan, Arthur G., Gerald R. Ferris, and Michele Kacmar. 1992. "Age, Tenure, and Job Satisfaction: A Tale of Two Perspectives." Journal of Vocational Behavior 40 (1): 33-48.
4. Berg, Peter. 1999. "The Effects of High Performance Work Practices on Job Satisfaction in the United States Steel Industry." Relations Industrielles 54 (1): 111-35.
5. Bielby, William T., and Denise D. Bielby. 1992. "I Will Follow Him: Family Ties, Gender-Role Beliefs, and Reluctance to Relocate for a Better Job." American Journal of Sociology 97 (5): 1241-67.
6. Borgatti, Stephen P., Candace Jones, and Martin G. Everett. 1998. "Network Measures of Social Capital." Connections 21 (2): 1-36.
7. Brass, Daniel J. 1985. "Men's and Women's Networks: A Study of Interaction Patterns and Influence in an Organization." Academy of Management Journal 28 (2): 327-43.
8. Bridges, William P., and Wayne J. Villemez. 1991. "Employment Relations and the Labor Market: Integrating Institutional and Market Perspectives." American Sociological Review 56 (6): 748-64.
9. Burt, Ronald S. 1983. "Range." 176-94 in Applied Network Analysis: A Methodological Introduction, edited by Ronald S. Burt and Michael J. Minor. Beverly Hills, CA: Sage.
10. _. 1992. Structural Holes: The Social Structure of Competition. Cambridge, MA: Harvard University Press.
11. _. 1998. "The Gender of Social Capital." Rationality and Society 10 (1): 5-46.
12. Campbell, Karen E., Peter V. Marsden, and Jeanne S. Hurlbert. 1986. "Social Resources and Socioeconomic Status." Social Networks 8 (1): 97-117.
13. Cole, Danny, Subadra Panchanadeswaran, and Clara Daining. 2004. "Predictors of Job Satisfaction of Licensed Social Workers: Perceived Efficacy as a Mediator of the Relationship between Workload and Job Satisfaction." Journal of Social Service Research 31 (1): 1-12.
14. Coleman, James S. 1988. "Social Capital in the Creation of Human Capital." American Journal of Sociology 94 (suppl.): 95-120.
15. Costello, Anna B., and Jason W. Osborne. 2005. "Best Practices in Exploratory Factor Analysis: Four Recommendations for Getting the Most from Your Analysis." Practical Assessment, Research and Evaluation 10, no. 7, http://www.pareonline.net/pdf/v10n7.pdf.
16. Cox, Taylor H., and Stella M. Nkomo. 1991. "A Race and Gender-Group Analysis of the Early Career Experience of MBAs." Work and Occupations 18 (4): 431-46.
17. Coyne, James C., and Geraldine Downey. 1991. "Social Factors and Psychopathology: Stress, Social Support, and Coping Processes." Annual Review ofPsychology 42:401-25.
18. Drake, Brett, and Gautam N. Yadama. 1996. "A Structural Equation Model of Burnout and Job Exit among Child Protective Services Workers." Social Work Research 20 (3): 179-87.
19. Dressel, Paula. 1987. "Patriarchy and Social Welfare Work." Social Problems 34 (3): 294-309.
20. Ducharme, Lori J., and Jack K. Martin. 2000. "Unrewarding Work, Coworker Support, and Job Satisfaction: A Test of the Buffering Hypothesis." Work and Occupations 27 (2): 223-43.
21. Ellis, Jackie, and Tonya M. Westbrook. 2004. "Retention of Child Welfare Staff: What Can We Learn from Committed Survivors?" Paper presented at the eighth annual conference of the Society for Social Work and Research, New Orleans, January 16.
22. England, Paula, Michelle Budig, and Nancy Folbre. 2002. "Wages of Virtue: The Relative Pay of Care Work." Social Problems 49 (4): 455-73.
23. Epstein, Barbara K. 1992. "Variables Associated with Burnout and Turnover Intentions among Case Managers in Community Mental Health." PhD diss., Case Western Reserve University, Mandel School of Applied Social Sciences, Cleveland.
24. Ewalt, Patricia L. 1991. "Trends Affecting Recruitment and Retention of Social Work Staff in Human Services Agencies." Social Work 36 (3): 214-17.
25. Felmlee, Diane H. 1982. "Women's Job Mobility Processes within and between Employers." American Sociological Review 47 (1): 142-51.
26. Flap, Henk, and Beate Völker. 2001. "Goal Specific Social Capital and Job Satisfaction: Effects of Different Types of Networks on Instrumental and Social Aspects of Work." Social Networks 23 (4): 297-320.
27. Freeman, Linton C. 1979. "Centrality in Social Networks: Conceptual Clarification." Social Networks 1 (3): 215-39.
28. Freund, Anat. 2005. "Commitment and Job Satisfaction as Predictors of Turnover Intentions among Welfare Workers." Administration in Social Work 29 (2): 5-21.
29. Fried, Yitzhak, and Gerald R. Ferris. 1987. "The Validity of the Job Characteristics Model: A Review and Meta-analysis." Personnel Psychology 40 (2): 287-322.
30. Gabbay, Shaul M., and Ezra W. Zuckerman. 1998. "Social Capital and Opportunity in Corporate R&D: The Contingent Effect of Contact Density on Mobility Expectations." Social Science Research 27 (2): 189-217.
31. Gittell, Ross, and Avis Vidal. 1998. Community Organizing: Building Social Capital as a Development Strategy. London: Sage.
32. Glisson, Charles, and Mark Durick. 1988. "Predictors of Job Satisfaction and Organizational Commitment in Human Service Organizations." Administrative Science Quarterly 33 (1): 61-81.
33. Graef, Michelle I., and Erick L. Hill. 2000. "Costing Child Protective Services Staff Turnover." Child Welfare 79 (5): 517-33.
34. Granovetter, Mark S. 1973. "The Strength of Weak Ties." American Journal of Sociology 78 (6): 1360-80.
35. _. 1974. Getting a Job: A Study of Contacts and Careers. Cambridge, MA: Harvard University Press.
36. _. 1995. Getting a Job: A Study of Contacts and Careers. 2nd ed. Chicago: University of Chicago Press.
37. Greenhaus, Jeffrey H., Saroj Parasuraman, and Wayne M. Wormley. 1990. "Effects of Race on Organizational Experiences, Job Performance Evaluations, and Career Outcomes." Academy of Management Journal 33 (1): 64-86.
38. Haidt, Jonathan, and Judith Rodin. 1999. "Control and Efficacy as Interdisciplinary Bridges." Review of General Psychology 3 (4): 317-37.
39. Haines, Valerie A., and Jeanne S. Hurlbert. 1992. "Network Range and Health." Journal of Health and Social Behavior 33 (3): 254-66.
40. Haley-Lock, Anna. 2003. "Advancing in One's Calling: The Roles of Internal Labor Markets and Social Capital in Human Services Career Plateauing." PhD diss., University of Chicago, School of Social Service Administration, Chicago.
41. _. 2007. "A Workforce or Workplace Crisis? Applying an Organizational Perspective to the Study of Human Services Employment." Administration in Social Work 31 (3): 41-62.
42. Hall, Alan, and Barry Wellman. 1985. "Social Networks and Social Support." 23-41 in Social Support and Health, edited by Sheldon Cohen and S. Leonard Syme. Orlando, FL: Academic Press.
43. Hodson, Randy. 1997. "Group Relations at Work: Solidarity, Conflict, and Relations with Management." Work and Occupations 24 (4): 426-52.
44. Hofstede, Geert H. 1980. Culture's Consequences: International Differences in Work-Related Values. Newbury Park, CA: Sage.
45. _. 1985. "The Interaction between National and Organizational Value Systems." Journal of Management Studies 22 (4): 347-57.
46. House, James S., Debra Umberson, and Karl R. Landis. 1988. "Structures and Processes of Social Support." Annual Review of Sociology 14:293-318.
47. Hurlbert, Jeanne S. 1991. "Social Networks, Social Circles, and Job Satisfaction." Work and Occupations 18 (4): 415-30.
48. Hyde, Cheryl A. 2000. "The Hybrid Nonprofit: An Examination of Feminist Social Movement Organizations." Journal of Community Practice 8 (4): 45-67.
49. Ibarra, Herminia. 1992. "Homophily and Differential Returns: Sex Differences in Network Structure and Access in an Advertising Firm." Administrative Science Quarterly 37 (3): 422-47.
50. _. 1993. "Personal Networks of Women and Minorities in Management: A Conceptual Framework." Academy of Management Review 18 (1): 56-87.
51. _. 1997. "Paving an Alternative Route: Gender Differences in Managerial Networks." Social Psychology Quarterly 60 (1): 91-102.
52. Johnson, John M. 1981. "Program Enterprise and Official Cooptation in the Battered Women's Shelter Movement." American Behavioral Scientist 24 (6): 827-42.
53. Judge, Timothy A., and Allan H. Church. 2000. 'Job Satisfaction: Research and Practice." 166-98 in Industrial and Organizational Psychobgy: Linking Theory with Practice, edited by Cary L. Cooper and Edwin A. Locke. Oxford: Blackwell.
54. Judge, Timothy A., Carl J. Thoresen, Joyce E. Bono, and Gregory K. Patton. 2001. "The Job Satisfaction-Job Performance Relationship: A Qualitative and Quantitative Review." Psychological, Bulletin 127 (3): 376-407.
55. Kadushin, Charles. 2002. "The Motivational Foundation of Social Networks." Social Networks 24 (1): 77-91.
56. Kadushin, Goldie, and Regina Kulys. 1995. "Job Satisfaction among Social Work Discharge Planners." Health and Social Work 20 (3): 174-86.
57. Kalleberg, Arne L., and Karyn A. Loscocco. 1983. "Aging, Values, and Rewards: Explaining Age Differences in Job Satisfaction." American Sociological Review 48 (1): 78-90.
58. Kennedy, Peter. 1998. A Guide to Econometrics. 4th ed. Cambridge, MA: MIT Press.
59. Kim, Seok-Eun, and Jung-Wook Lee. 2005. "Is Mission Attachment an Effective Management Tool for Employee Retention? An Empirical Analysis of a Nonprofit Human Services Agency." Paper presented at the eighth annual conference of the Public Management Research Association, Los Angeles, September 30.
60. Koeske, Gary F., and Stuart A. Kirk. 1995. "The Effect of Characteristics of Human Service Workers on Subsequent Morale and Turnover." Administration in Social Work 19 (1): 15-31.
61. Koeske, Gary F., Stuart A. Kirk, Randi D. Koeske, and Mary Beth Rauktis. 1994. "Measuring the Monday Blues: Validation of a Job Satisfaction Scale for the Human Services." Social Work Research 18 (1): 27-35.
62. Lambert, Eric G., Terry Cluse-Tolar, Sudershan Pasupuleti, Daniel E. Hall, and Morris Jenkins. 2005. "The Impact of Distributive and Procedural Justice on Social Service Workers." Social Justice Research 18 (4): 411-27.
63. Lambert, Eric G., Nancy Lynne Hogan, and Shannon M. Barton. 2001. "The Impact of Job Satisfaction on Turnover Intent: A Test of a Structural Measurement Model Using a National Sample of Workers." Social Science Journal 38 (2): 233-50.
64. Lau, Vivian C. S., Wing Tung Au, and Jane M. C. Ho. 2003. "A Qualitative and Quantitative Review of Antecedents of Counterproductive Behavior in Organizations." Journal of Business and Psychology 18 (1): 73-99.
65. Lin, Nan. 2001. "Building a Network Theory of Social Capital." 3-29 in Social Capital: Theory and Research, edited by Nan Lin, Karen Cook, and Ronald S. Burt. New York: Aldine de Gruyter.
66. Malherbe, Blanche R., and Elma Hendriks. 2004. "An Investigation into the Determinants of Job Satisfaction and the Improvement of Quality of Work Life of Grassroots Social Workers." Maatskaplike Werk/Social Work 40 (1): 25-42.
67. Marriott, Anne, Lome Sexton, and Douglas Staley. 1994. "Components of Job Satisfaction in Psychiatric Social Workers." Health and Social Work 19 (3): 199-205.
68. Marsden, Peter V. 1990. "Network Data and Measurement." Annual Review of Sociology 16: 435-63.
69. Miller, Joanne. 1980. "Individual and Occupational Determinants of Job Satisfaction: A Focus on Gender Differences." Sociology of Work and Occupations 7 (3): 337-66.
70. Mitra, Atul, G. Douglas Jenkins Jr., and Nina Gupta. 1992. "A Metanalytic Review of the Relationship between Absence and Turnover." Journal of Applied Psychology 77 (6): 879-89.
71. Mor Barak, Michàl E., Jan A. Nissly, and Amy Levin. 2001. "Antecedents to Retention and Turnover among Child Welfare, Social Work, and Other Human Service Employees: What Can We Learn from Past Research? A Review and Metanalysis." Social Service Review 75 (4): 625-61.
72. Morgan, Patricia. 1981. "From Battered Wife to Program Client: The State's Shaping of Social Problems." Kapitalistate 9:17-39.
73. Ostroff, Cheri. 1992. "The Relationship between Satisfaction, Attitudes, and Performance: An Organizational Level Analysis." Journal of Applied Psychology 77 (6): 963-74.
74. Podolny, Joel M., and James N. Baron. 1997. "Resources and Relationships: Social Networks and Mobility in the Workplace." American Sociological Review 62 (5): 673-93.
75. Poulin, John E. 1995. "Job Satisfaction of Social Work Supervisors and Administrators." Administration in Social Work 19 (4): 35-49.
76. Powell, Myra Johnson, and Reginald O. York. 1992. "Turnover in County Public Welfare Agencies." Journal of Applied Social Sciences 16 (2): 111-27.
77. Putnam, Robert D. 1995. "Bowling Alone: America's Declining Social Capital." Journal of Democracy 6 (1): 65-78.
78. _. 2000. Bowling Alone: The Collapse and Revival of American Community. New York: Simon & Schuster.
79. Saari, Lise M. 2000. "Employee Surveys and Attitudes across Cultures: Is Business as Unusual? Are I/O Psychology Practices Applicable across Culture?" Paper presented at the fifteenth annual conference of the Society for Industrial and Organizational Psychology, New Orleans, April.
80. Saari, Lise M., and Miriam Erez. 2002. "Cross-Cultural Diversity and Employee Attitudes." Paper presented at the seventeenth annual conference of the Society for Industrial and Organizational Psychology, Toronto, April.
81. Saari, Lise M., and Timothy A. Judge. 2004. "Employee Attitudes and Job Satisfaction." Human Resource Management 43 (4): 395-407.
82. Schein, Edgar H. 1996. Career Anchors: Discovering Your Real Values. San Diego: Pfeiffer.
83. Schuler, Randall S., and Susan E. Jackson. 2005. "A Quarter-Century Review of Human Resource Management in the U.S.: The Growth in Importance of the International Perspective." Management Revue 16 (1): 11-35.
84. Shera, Wes, and Jaime Page. 1995. "Creating More Effective Human Service Organizations through Strategies of Empowerment." Administration in Social Work 19 (4): 1-15.
85. Siefert, Kristine, Srinika Jayaratne, and Wayne A. Chess. 1991. "Job Satisfaction, Burnout, and Turnover in Health Care Social Workers." Health and Social Work 16 (3): 193-202.
86. Smithgall, Cheryl D. 2003. "Assessing the Worker-Client Relationship in Child Welfare and Family Preservation Services." PhD diss., University of Chicago, School of Social Service Administration, Chicago.
87. Staw, Barry M., Nancy E. Bell, and John A. Clausen. 1986. "The Dispositional Approach to Job Attitudes: A Lifetime Longitudinal Test." Administrative Science Quarterly 31 (1): 56-77.
88. Staw, Barry M., and Jerry Ross. 1985. "Stability in the Midst of Change: A Dispositional Approach to Job Attitudes." Journal of Applied Psychology 70 (3): 469-80.
89. Tabachnick, Barbara G., and Linda S. Fidell. 2001. Using Multivariate Statistics. 5th ed. Boston: Allyn & Bacon.
90. Theuvsen, Ludwig. 2004. "Doing Better While Doing Good: Motivational Aspects of Pay-for-Performance Effectiveness in Nonprofit Organizations." Voluntas: International Journal of Voluntary and Nonprofit Organizations 15 (2): 117-36.
91. U.S. General Accounting Office. 2003. Child Welfare: HHS Could Play a Greater Role in Helping Child Welfare Agencies Recruit and Retain Staff. Report (no. GAO-03-357) to Congressional Requesters. Washington, DC: U.S. General Accounting Office.
92. Vinokur-Kaplan, Diane, Srinika Jayaratne, and Wayne A. Chess. 1994. "Job Satisfaction and Retention of Social Workers in Public Agencies, Non-profit Agencies, and Private Practice: The Impact of Workplace Conditions and Motivators." Administration in Social Work 18 (3): 93-121.
93. Wellman, Barry. 1992. "Which Types of Ties and Networks Provide What Kinds of Social Support?" Advances in Group Processes 9:207-35.
94. Wellman, Barry, and Scot Wortley. 1990. "Different Strokes from Different Folks: Community Ties and Social Support." American Journal of Sociology 96 (3): 558-88.
95. West, Robert. 1991. Computing for Psychologists: Statistical Analysis Using SPSS and MINITAB. London: Harwood Academic Publishers.
96. Yankelovich, Daniel. 1994. "How Changes in the Economy Are Reshaping American Values." 16-53 in Values and Public Policy, edited by Henry J. Aaron, Thomas E. Mann, and Timothy Taylor. Washington, DC: Brookings Institution Press.
97. Yoon, Jeongkoo, and Shane R. Thye. 2002. "A Dual Process Model of Organizational Commitment: Job Satisfaction and Organizational Support." Work and Occupations 29 (1): 97-124.