Strategic imperatives and the pursuit of quality in the US airline industry

Managing Service Quality

Volumn 15, Issue 4, 2005, Pages 344-356

  Rhoades, Dawna L ^a   Waguespack Jr , Blaise ^a  

^a EMBRY RIDDLE AERONAUTICAL UNIVERSITY   (United States)

Author keywords

Airlines; Quality; Strategic management; United States of America

Indexed keywords

EID: 27644580902     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520510606826     Document Type: Article

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