A conceptual examination of the causal sequences of emotional labor, emotional dissonance, and emotional exhaustion: The argument for the role of contextual and provider characteristics

Managing Emotions in the Workplace

Volumn , Issue , 2016, Pages 251-275

  Härtel, Charmine E J ^a   Hsu, Alice C F ^a   Boyle, Maree V ^b  

^a MONASH UNIVERSITY   (Australia)

^b UNIVERSITY OF QUEENSLAND   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85069546186     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9781315290812-26     Document Type: Chapter

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