Mitigating difficult requests in the workplace: What learners and teachers need to know

TESOL Quarterly

Volumn 41, Issue 4, 2007, Pages 791-803

  Wigglesworth, Gillian ^a   Yates, Lynda ^b  

^a UNIVERSITY OF MELBOURNE   (Australia)

^b LA TROBE UNIVERSITY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 38949201244     PISSN: 00398322     EISSN: 15457249     Source Type: Journal    
DOI: 10.1002/j.1545-7249.2007.tb00104.x     Document Type: Article

References (22)

1. Bardovi-Harlig, K. (1999). Exploring the interlanguage of interlanguage pragmatics. Language Learning, 49, 677-713.
2. Bardovi-Harlig, K. (2001). Evaluating the empirical evidence: Grounds for instruction in pragmatics? In K. R. Rose & G. Kasper (Eds.), Pragmatics in language teaching (pp. 13-32). Cambridge: Cambridge University Press.
3. Bardovi-Harlig, K., & Hartford, B.-S. (1996). Input in an institutional setting. Studies in Second Language Acquisition, 18, 171-188.
4. Beal, C. (1992). Did you have a good weekend? Or why there is no such thing as a simple question in cross-cultural encounters. Australian Review of Applied Linguistics, 15, 23-52.
5. Beal, C. (1994). Keeping the peace: A cross-cultural comparison of questions and requests in Australian English and French. Multilingua, 13(1-2), 35-58.
6. Blum-Kulka, S., & House, J. (1989). Cross-cultural and situational variation in requesting behaviour. In S. Blum-Kulka, J. House, & G. Kasper (Eds.), Cross-cultural pragmatics: Requests and apologies (pp. 123-154). Norwood, NJ: Ablex.
7. Hall, J. K. (1999). A prosaics of interaction: The development of interaction competence in another language. In E. Hinkel (Ed.), Culture in second language teaching and learning (pp. 137-151). Cambridge: Cambridge University Press.
8. Hinkel, E. (1996). When in Rome: Evaluations of L2 pragmalinguistic behaviors. Journal of Pragmatics, 26, 51-70.
9. Holmes, J. (1984). Modifying illocutionary force. Journal of Pragmatics, 8, 345-365.
10. House, J. (1996). Developing pragmatic fluency in English as a foreign language. Studies in Second Language Acquisition, 18, 225-252.
11. Roberts, C., Davies, E., & Jupp, T. (1992). Language and discrimination. London: Longman.
12. Rose, K. R., & Kasper, G. (2001). Pragmatics in language teaching. Cambridge: Cambridge University Press.
13. Rose, K. R., & Ng, C. (2001). Inductive and deductive teaching of compliments and compliment responses. In K. R. Rose & G. Kasper (Eds.), Pragmatics in language teaching (pp. 145-170). Cambridge: Cambridge University Press.
14. Siegal, M. (1996). The role of learner subjectivity in second language sociolinguistic competency: Western women learning Japanese. Applied Linguistics, 17, 356-382.
15. Tateyama, Y. (2001). Explicit and implicit teaching of pragmatic routines: Japanese sumimasen. In K. R. Rose & G. Kasper (Eds.), Pragmatics in language teaching (pp. 200-222). Cambridge: Cambridge University Press.
16. Thomas, J. (1983). Cross-cultural pragmatic failure. Applied Linguistics, 4, 91-109.
17. Trosborg, A. (2003). The teaching of business pragmatics. In A. Martinez Flor, E.Usó Juan, & A. Fernandez Guerra (Eds.), Pragmatic competence and foreign language teaching (pp. 247-281). Castelló de la Plana, Spain: Publicacions de la Universitat Jaume I.
18. Wierzbicka, A. (1997). Understanding cultures through their key words: English, Russian, Polish, German and Japanese. New York: Oxford University Press.
19. Wigglesworth, G. (2001). Influences on performance in task-based oral assessments. In M. Bygate, P. Skehan, & M. Swain (Eds.), Task based learning (pp. 186-209). London: Addison Wesley Longman.
20. Wildner-Bassett, M.-E. (1994). Intercultural pragmatics and proficiency: "Polite" noises for cultural appropriateness. International Review of Applied Linguistics in Language Teaching, 32, 3-17.
21. Yates, L. (2005). Negotiating an institutional identity: Individual differences in NS and NNS teacher directives. In K. Bardovi-Harlig. & S. Hartford (Eds.), Interlanguage pragmatics: Exploring institutional talk (pp. 67-98). Mahwah, NJ: Lawrence Erlbaum.
22. Yates, L., & Wigglesworth, G. (2005). Researching the effectiveness of professional development in pragmatics. In N. Bartels (Ed.), Applied linguistics and language teacher education (pp. 261-279). New York: Springer.