Factors affecting employee satisfaction with disability accommodation: A field study

Employee Responsibilities and Rights Journal

Volumn 20, Issue 1, 2008, Pages 13-28

  Balser, Deborah B ^a   Harris, Michael M ^a  

^a UNIVERSITY OF MISSOURI ST LOUIS   (United States)

Author keywords

Disability accommodation; Discrimination; Organizationaljustice; Race; Satisfaction

Indexed keywords

EID: 38649096250     PISSN: 08927545     EISSN: 15733378     Source Type: Journal    
DOI: 10.1007/s10672-007-9062-y     Document Type: Article

References (52)

1. Allaire, S. H., Wei, L., & LaValley, M. P. (2003). Work barriers experienced and job accommodations used by persons with arthritis and other rheumatic diseases. Rehabilitation Counseling Bulletin, 46, 147-156.
2. Baldridge, D. C., & Veiga, J. F. (2001). Toward greater understanding of the willingness to request an accommodation: Can requesters' beliefs disable the ADA. Academy of ManagementReview, 26, 85-99.
3. Baldridge, D. C., & Veiga, J. F. (2006). The impact of anticipated social consequences on recurring disability accommodation requests. Journal of Management, 32, 158-179.
4. Balser, D. B. (2002). Agency in organizational inequality: Organizational behavior and individual perceptions of discrimination. Work and Occupations, 29, 137-165.
5. Balser, D. B. (2007). Predictors of workplace accommodations for employees with mobility-related disabilities. Administration & Society, 39 (5), 656-683.
6. Barnum, P., & Liden, R. (1995). Double jeopardy for women and minorities: Pay differences with age. Academy of Management Journal, 38, 863-880.
7. Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182.
8. Bauer, T., Maertz, C., Dolen, M., & Campion, M. (1998). Longitudinal assessment of applicant reactions to employment testing and test outcome feedback. Journal of Applied Psychology, 83, 892-903.
9. Bies, R. J., & Moag, J. F. (1986). Interactional justice: Communication criteria of fairness. In R. J. Lewicki, B. H. Sheppard, & M. H. Bazerman (Eds.) Research in negotiations in organizations (vol. 1, (pp. 43-55)). Greenwich, CT: JAI Press.
10. Brockner, J., Wiesenfeld, B., & Martin, C. (1995). Decision frame, procedural justice, and survivors' reactions to job layoffs. Organizational Behavior and Human Decision Processes, 63, 59-68.
11. Bruyere, S. M. (2000). Disability employment policies and practices in private and federal sector organizations. Ithaca, NY: Cornell University, Program on Employment and Disability.
12. Burkhauser, R. V., & Daly, M. C. (1996a). Employment and economic well-being following the onset of a disability. In J. L. Mashaw, V. Reno, R. V. Burkhauser, & M. Berkowitz (Eds.) Disability and cash benefits (pp. 59-101). Kalamazoo, MI: W.E. Upjohn Institute for Employment Research.
13. Burkhauser, R. V., & Daly, M. C. (1996b). The potential impact on the employment of people with disabilities. In J. West (Ed.) Implementing the Americans with Disabilities Act (pp. 153-191). Cambridge, MA: Blackwell.
14. Campolieti, M. (2004). The correlates of accommodations for permanently disabled workers. Industrial Relations, 43, 546-572.
15. Campion, M., & Berger, C. J. (1990). Conceptual integration and empirical test of job design and compensation relationships. Personnel Psychology, 43, 525-553.
16. Cherry, B., Ordonez, L. D., & Gilliland, S. W. (2003). Grade expectations: The effects of expectations on fairness and satisfaction perceptions. Journal of Behavioral Decision Making, 16, 375-395.
17. Cleveland, J., Barnes-Farrell, J. L., & Ratz, J. M. (1997). Accommodation in the workplace. Human Resource Management Review, 7, 77-107.
18. Colella, A. (2001). Coworker distributive fairness judgments of the workplace accommodation of employees with disabilities. Academy of Management Review, 26, 100-116.
19. Colella, A., Paetzold, R. L., & Belliveau, M. A. (2004). Factors affecting coworkers' procedural justice inferences of the workplace accommodations of employees with disabilities. Personnel Psychology, 57, 1-23.
20. Colella, A., & Stone, D. L. (2005). Workplace discrimination toward persons with disabilities: A call for some new research directions. In R. Dipboye, & A. Colella (Eds.) Discrimination at work (pp. 227-253). Mahwah, NJ: Erlbaum.
21. Colella, A., & Varma, A. (2001). The impact of subordinate disability on leader-member exchange relationships. Academy of Management Journal, 44, 304-315.
22. Colquitt, J. A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86, 386-400.
23. Colquitt, J. A., Conlon, D. E., Wesson, M. J., Porter, C. O. L. H., & Ng, K. Y. (2001). Justice at the Millennium: A meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology, 86, 425-445.
24. Condrey, S. E., & Brudney, J. L. (1998). The Americans with Disabilities Act of 1990: Assessing its implementation in America's largest cities. American Review of Public Administration, 28, 26-42.
25. Cropanzano, R., & Greenberg, J. (1997). Progress in organizational justice: Tunneling through the maze. In C. L. Cooper, & I. T. Robertson (Eds.) International review of industrial and organizational psychology (pp. 317-372). Chichester, England: Wiley.
26. Dipboye, R. L., & Halverson, S. K. (2004). Subtle (and not so subtle) discrimination in organizations. In R. Griffin, & A. O'Leary-Kelly (Eds.) The dark side of organizational behavior. San Francisco, CA: Jossey-Bass.
27. Edelman, L. (1992). Legal ambiguity and symbolic structures: Organizational mediation of civil rights law. American Journal of Sociology, 97, 1531-1576.
28. Elvira, M. M., & Graham, M. E. (2002). Not just a formality: Pay system formalization and sex-related earnings effects. Organization Science, 13, 601-617.
29. Equal Employment Opportunity Commission (2002). Reasonable accommodation and undue hardship under the Americans with Disabilities Act. Retrieved October 2002 from http://www.eeoc.gov/policy/docs/accommodation.html.
30. Feldblum, C. R. (1991). Employment protections. In J. West (Ed.), The Americans with Disabilities Act: From policy to practice. Milbank Quarterly, 69 (Supplement 1/2), 81-110.
31. Florey, A. T., & Harrison, D. A. (2000). Responses to informal accommodation requests from employees with disabilities: Multistudy evidence on willingness to comply. Academy of Management Journal, 43, 224-233.
32. Folger, R., & Konovsky, M. A. (1989). Effects of procedural and distributive justice on reactions to pay raise decisions. Academy of Management Journal, 32, 115-130.
33. Gilliland, S. W. (1994). Effects of procedural and distributive justice on reactions to a selection system. Journal of Applied Psychology, 79, 691-701.
34. Glass, J. L. (1999). The tangled web we weave. Work and Occupations, 26, 415-421.
35. Greenberg, J. (1986). Determinants of perceived fairness of performance evaluations. Journal of Applied Psychology, 71, 340-342.
36. Greenberg, J. (1988). Cultivating an image of fairness: Looking fair on the job. Academy of Management Executive, 2, 155-157.
37. Greenberg, J. (1993). The social side of fairness: Interpersonal and informational classes of organizational justice. In R. Cropanzano (Ed.) Justice in the workplace: Approaching fairness in human resource management (pp. 79-103). Hillsdale, NJ: Erlbaum.
38. Harlan, S. L., & Robert, P. M. (1998). The social construction of disability in organizations: Why employers resist reasonable accommodation. Work and Occupations, 25, 397-435.
39. Harris, L., & Associates (1994). N.O.D. Harris survey of Americans with disabilities. New York: Author.
40. Hotchkiss, J. L. (2003). The labor market experience of workers with disabilities. Kalamazoo, MI: W.E. Upjohn Institute for employment Research.
41. Judge, T. A., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2001). The job satisfaction-job performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127, 376-407.
42. Marini, M. M. (1989). Sex differences in earnings in the United States. Annual Review of Sociology, 15, 343-380.
43. Maume Jr., D. J. (1999). Glass ceilings and glass escalators: Occupational segregation and race and sex differences in managerial promotions. Work and Occupations, 26, 483-509.
44. Meyer, J. W., & Rowan, B. (1977). Institutionalized organizations: Formal structure as myth and ceremony. American Journal of Sociology, 83, 340-363.
45. Ostroff, C. (1992). The relationship between satisfaction, attitudes, and performance: An organizational level analysis. Journal of Applied Psychology, 77, 963-974.
46. Ployhart, R., & Ryan, A. M. (1998). Applicants' reactions to the fairness of selection procedures: The effects of positive rule violations and time of measurement. Journal of Applied Psychology, 83, 3-16.
47. Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879-903.
48. Reskin, B. F., & Roos, P. A. (1990). Job queues, gender queues. Philadelphia: Temple University Press.
49. Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87, 698-714.
50. Stone, D. L., & Colella, A. (1996). A model of factors affecting the treatment of disabled individuals in organizations. Academy of Management Review, 21, 352-401.
51. Thibaut, J., & Walker, L. (1975). Procedural justice: A psychological analysis. Hillsdale, NJ: Erlbaum.
52. West, J. (1991). The social and policy context of the Act. In J. West (Ed.), The Americans with Disabilities Act: From policy to practice. Milbank Quarterly, 69 (Supplement 1/2), 3-24.