Crisis management planning to restore tourism after disasters: A case study from Taiwan

Journal of Travel and Tourism Marketing

Volumn 23, Issue 2-4, 2007, Pages 203-221

  Huang, Yu Chin ^a   Tseng, Yung Ping ^a   Petrick, James F ^a  

^a TEXAS A AND M UNIVERSITY   (United States)

Author keywords

Crisis management plan; September 21 earthquake; Taiwan

Indexed keywords

EID: 38349092036     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1300/J073v23n02_16     Document Type: Article

References (41)

1. Baloglu, S. & McCleary, K.W. (1999). A Model of Destination Image Formation. Annals of Tourism Research, 26(4), pp.868-897.
2. Burnett, J. J. (1998). A strategic approach to managing crisis. Public Relations Review, 24(4), 457-488.
3. Dimanche, F. & Lepetic, A. (1999). New Orleans tourism and crime: A case study. Journal of Travel Research, 38(1), pp. 19-23.
4. Directorate-General of Budget, Accounting and Statistics (DGBAS) (2000). Quarterly national economic trends Taiwan area, Republic of China: Executive Yuan.
5. Durocher, J. (1994). Recovery Marketing: What to Do after a natural Disaster. Cornell Hotel and Restaurant Administration Quarterly, 35(2), pp.66-71.
6. Faulkner, B. (2001). Towards a framework for tourism disaster management. Tourism Management, 22, pp.135-147.
7. Fink, S. (1986). Crisis Management: Planning for the inevitable. New York: American Management Association.
8. Fischhoff, B., Nightingdale, E. & Iannotta, J. (2001). Adolescent Risk and Vulnerability: Concepts and Measurements. Washington, DC: Institute of Medicines, National Research Council.
9. Gartner, W.C. & Shen, J. (1992). The impact of Tiananmen square on China's tourism image. Journal of Travel Research, 30(4), pp. 47-52.
10. Gee, C. and Gain, C. (1986), Coping with crises. Travel & Tourism Analyst, June pp. 3-12.
11. Goltz, J.D. (1999). The "921" Chi-Chi, Taiwan Earthquake of September 21, 1999: Societal Impacts and Emergency Response. Retrieved December 13, 1999 from http://www.eeri.org/reconn/taiwang/ taiwang.html
12. Huan, T.C., Beaman, J. & Shelby, L. (2004). No-escape natural disaster: mitigating impacts on tourism. Annals of Tourism Research, 31(2), pp. 255-273.
13. Huang, J.H. & Min, J.C.H. (2002). Earthquake devastation and recovery in tourism: The Taiwan case. Tourism Management, 23, pp.145-154.
14. Huang, Y.C. & Ralston, L.S., (2001). "How a Crisis Marketing Plan can Help Taiwan Recover its Tourism Industry After the 1999 Earthquake," the 32nd TTRA (Travel and Tourism Research Association) Annual Conference, Fort Myers, Florida.
15. Ichinosawa, J. (2006). Reputational disaster in Phuket: The secondary impact of the tsunami on inbound tourism. Disaster Prevention and Management, 15(1), pp.111-123.
16. Lee, Y. F. & Harrald, J. R. (1999). Critical issue for business area impact analysis in business crisis management: Analytical capability. Disaster Prevention and Management, 8(3), pp.184-189.
17. Lepp, A. & Gibson, H. (2003). Tourist Roles, Perceived Risk and International Tourism. Annals of Tourism Research, 30(3), pp.606-624.
18. Luhrman, D. (2005). Crisis guidelines for the tourism industry. Retrieved September 31, 2006, from the World Tourism Organization Web site: http://www.world-tourism.org/market_research/recovery/ CrisisandDisasterManagementGuidelines.pdf
19. Mansfeld, Y. (1999). Cycles of war, terror, and peace: Determinants and management of crisis and recovery of the Israeli tourism industry. Journal of Travel Research, 38(1), pp. 30-36.
20. Milo, K. J., & Yoder, S. L. (1991). Recovery from natural disaster: Travel writers and tourist destinations. Journal of Travel Research, 30(1), pp. 36-39.
21. Min, J.C.H. (2003). A study of post-disaster tourist behavior and effective marketing strategies: The case of September 21st earthquake. Journal of Tourism Studies, 9(2), pp. 141-154.
22. Mitroff, I. I. (1988). Crisis management: Cutting through the confusion. Sloan management Review, 29(2), pp.15-20.
23. Mitroff, I. I., & Pearson, C. M. (1993). From crisis prone to crisis prepared: A framework for crisis management. Academy of Management Executive, 7(1), pp. 48-59.
24. Moe, T. L., & Pathranarakul, P. (2006). An integrated approach to natural disaster management: Public project management and its critical success factors. Disaster Prevention and Management, 15(3), pp. 396-413.
25. Peters, M., & Pikkemaat, B. (2005). Crisis management in Alpine Winter Sports Resorts - The 1999 avalanche disaster in Tyrol, Journal of Travel and Tourism Marketing, 19(2/3), pp. 9-20.
26. Preble, J. F. (1993). Crisis management of financial institutions. American Business Review, 11(1), pp. 72-79.
27. Preble, J. F. (1997). Integrating the crisis management perspective into the strategic management process. Journal of Management Studies, 34(5), pp. 769-791.
28. Reisinger, Y. & Mavondo, F. (2005). Travel Anxiety and Intentions to Travel Internationally: Implications of Travel Risk Perception. Journal of Travel Research, 43, pp.212-225.
29. Ritchie, B. W. (2004). Chaos, crisis and disaster: A strategic approach to crisis management in the tourism industry. Tourism Management, 25 pp.669-683.
30. Roberts, V. (1994). Flood Management: Bradford Paper. Disaster Prevention and Management, 3(2), pp.44-60
31. Roehl, W.S. & Fesenmaier, D.R. (1992). Risk Perceptions and Pleasure Travel: An Exploratory Analysis. Journal of Travel Research, 30(4) pp.17-26
32. Sonmez, S.F. & Backman, S.J. & Allen, L.R. (1994). Managing Tourism Crises: A Guidebook. Clemson University, Clemson, South Carolina. pp. 5.5 & 6.2 & 8.1 & 9.1 & 10.1 & 11.1 & 12.1 & 13.1 & 14.1 & 15.1 & 16.1
33. Sonmez, S.F. & Graefe, A.R. (1998). Influence of Terrorism Risk on Foreign Tourism Decisions. Annals of Tourism Research, 25(1), pp. 112-144
34. Taiwan Heδlines (1/11/2000). Liberty Times. Retrieved January 11, 2000, from http://www.taiwanheadlines.gov.tw
35. Taiwan Is As Beautiful As Ever - A Government Statement. Taiwan Heδlines (11/17/1999). Liberty Times. Retrieved November 17, 1999, from http://www.taiwanheadlines.gov.tw/ad/unaffected.htm
36. Tourism Bureau of Taiwan (1999). 1998 annual report on tourism. Taipei: Tourism Bureau.
37. Tourism Bureau of Taiwan (2000). 1999 Annual report on tourism. Taipei: Tourism Bureau.
38. Tsaur, S.H., Tzeng, G.H. & Wang, K.C. (1997). Evaluating Tourist Risks from Fuzzy Perspectives. Annals of Tourism Research, 24 (4 , pp. 796-812.
39. Wilks, J., & Moore, S. (2005). Tourism risk management for the Asia pacific region: An authoritative guide for managing crises and disasters Retrieved September 10, 2006, from the World Tourism Organization Web site: http://www.world-tourism.org/
40. Yavas, U. (1987). Foreign Travel Behavior in a Growing Vacation Market: Implications for Tourism Marketers. European Journal of Marketing, 21 (5), pp.57-69.
41. Yu, L., Stafford, G., & Armoo, A. K. (2005). A study of crisis management strategies of hotel managers in the Washington, D.C. Metro Area. Journal of Travel and Tourism Marketing, 19(2/3), pp. 91-105.