Assessment of student learning from reference service

College and Research Libraries

Volumn 68, Issue 6, 2007, Pages 488-502

  Gremmels, Gillian S ^a,b   Lehmann, Karen Shostrom ^a  

^a WARTBURG COLLEGE   (United States)

^b DAVIDSON COLLEGE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 37149040328     PISSN: 00100870     EISSN: None     Source Type: Journal    
DOI: 10.5860/crl.68.6.488     Document Type: Article

References (25)

1. Denise D. Green and Janis K. Peach, "Assessment of Reference Instruction as a Teaching and Learning Activity," College & Research Libraries News 64 (Apr. 2003): 256-58.
2. Peter Hernon and Charles R. McClure, "Unobtrusive Reference Testing: The 55 Percent Rule," Library Journal (Apr. 15, 1986): 37-41.
3. Joan C. Durrance, "Reference Success: Does the 55 Percent Rule Tell the Whole Story?" Library Journal (Apr. 15, 1989): 31-36.
4. Carolyn W Jardine, "Maybe the 55 Percent Rule Doesn't Tell the Whole Story: A User-satisfaction Survey," College & Research Libraries 56 (1995): 477-85.
5. WOREP: The Wisconsin Ohio Reference Evaluation Program, About WOREP. Available online at http://worep.library.kent.edu/about.html [Accessed 8 June 2006];
6. Bunge, "Evaluating Reference Services and Reference Personnel: Questions and Answers from the Literature," The Reference Librarian, 43 (1994): 195-207;
7. John C. Stalker and Marjorie E. Murfin, "Quality Reference Service: A Preliminary Case Study," Journal of Academic Librarianship, 22 (1996): 423-29.
8. WOREP: The Wisconsin Ohio Reference Evaluation Program, About WOREP.
9. John V. Richardson, "Reference Is Better Than We Thought," Library Journal (Apr. 15, 2002): 41-42.
10. American Library Association, Reference and User Services Association, Guidelines for Behavioral Performance of Reference and Information Service Providers. Available online at www.ala.org/rusa/stnd_behavior.html. [Accessed 8 June 2006].
11. Green and Peach, "Assessment of Reference Instruction," 257.
12. James K. Elmborg, "Teaching at the Desk: Toward a Reference Pedagogy," portal: Libraries and the Academy 2 (2002): 455-64; Jill Gremmels and Claudia Ruediger, "The Library's Role in Assessing Student Learning," in A Collection of Papers on Self-Study and Institutional Improvement; Volume 2: Organizational Effectiveness and Future Directions, 100-03 (Chicago: Higher Learning Commission, 2003); Cecilia Lopez, "Assessment of Student Learning: Challenges and Strategies," The Journal of Academic Librarianship 28 (2002): 356-67.
13. Patricia Iannuzzi, "We Are Teaching, But Are They Learning: Accountability, Productivity, and Assessment," Journal of Academic Librarianship 25 (1999): 304-05.
14. Elmborg, "Teaching at the Desk," 455.
15. Peter Ewell, "Perpetual Movement: Assessment after Twenty Years." Keynote address at the American Association for Higher Education (AAHE) Assessment Forum, Boston, Mass., June 22, 2002.
16. Green and Peach, "Assessment of Reference Instruction," 256.
17. Ibid., 258.
18. JoAnn Jacoby and Nancy P. O'Brien, "Assessing the Impact of Reference Services Provided to Undergraduate Students," College & Research Libraries 66 (2005): 324-40.
19. Ibid., 325.
20. Ibid., 338.
21. Iannuzzi, "We Are Teaching," 304.
22. American Library Association, Association of College and Research Libraries, Information Literacy Competency Standards for Higher Education. Available online at www.ala.org/ala/acrl/acrl-standards/ informationliteracycompetency.htm. [Accessed 7 June 2006].
23. Vogel Library, Wartburg College. Vogel Library Reference Mission. Available online at www.wartburg.edu/library/refmission.html. [Accessed 8 June 2006].
24. Cynthia Bane, e-mail message to authors, July 21, 2006.
25. Carol Collier Kuhlthau, "Learning through the Inquiry Process: Vital Roles for Librarians." Keynote address at the Third Annual Des Moines Area Community College Information Literacy Forum, Des Moines, Ia., June 14, 2006.