Measuring functional service quality using SERVQUAL in a high-dependence health service relationship

Health Care Manager

Volumn 26, Issue 4, 2007, Pages 306-317

  Clark, W Randy ^a   Clark, Leigh Anne ^a  

^a MIDDLE TENNESSEE STATE UNIVERSITY   (United States)

Author keywords

Dependence; Long term care; Service quality; SERVQUAL

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; HEALTH CARE QUALITY; HUMAN; LONG TERM CARE; MIDDLE AGED; PATIENT SATISFACTION; QUESTIONNAIRE; STANDARD; UNITED STATES;

ADOLESCENT; ADULT; AGED; HUMANS; LONG-TERM CARE; MIDDLE AGED; PATIENT SATISFACTION; QUALITY OF HEALTH CARE; QUESTIONNAIRES; UNITED STATES;

EID: 36048968469     PISSN: 15255794     EISSN: None     Source Type: Journal    
DOI: 10.1097/01.HCM.0000299248.53441.e9     Document Type: Review

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