Identifying service quality strengths and weaknesses using servqual: A study of dental services

Health Marketing Quarterly

Volumn 15, Issue 2, 1998, Pages 69-86

  Kaldenberg, Dennis ^a   Becker, Boris W ^b   Browne, Beverly A ^b   Browne, William G ^b  

^a Research and Development at Press   (United States)

^b OREGON STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; DENTAL CARE; HEALTH CARE QUALITY; HEALTH SERVICES RESEARCH; HUMAN; PATIENT SATISFACTION; QUALITY CONTROL; QUESTIONNAIRE; STANDARD; UNITED STATES;

BENCHMARKING; DENTAL HEALTH SERVICES; HEALTH SERVICES RESEARCH; HUMANS; PATIENT SATISFACTION; QUALITY INDICATORS, HEALTH CARE; QUESTIONNAIRES; UNITED STATES;

EID: 0031320241     PISSN: 07359683     EISSN: 15450864     Source Type: Journal    
DOI: 10.1300/J026v15n02_04     Document Type: Article

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