Measuring service quality in a medical setting in a developing country: The applicability of SERVQUAL

Services Marketing Quarterly

Volumn 27, Issue 2, 2006, Pages 1-14

  Lee, Jungki ^a  

^a ALABAMA A AND M UNIVERSITY   (United States)

Author keywords

Medical services; Service quality; SERVQUAL; Ukraine

Indexed keywords

EID: 33746827717     PISSN: 15332969     EISSN: 15332977     Source Type: Journal    
DOI: 10.1300/J396v27n02_01     Document Type: Review

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