No greater sacrifice: American airlines employee crisis response to the September 11 attack

Journal of Applied Communication Research

Volumn 35, Issue 4, 2007, Pages 350-375

  Downing, Joe R ^a,b  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

^b PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

Airlines; American Airlines Inc; Communication in management; Crisis management; Identification; September 11 attack; Terrorism

Indexed keywords

EID: 35148883219     PISSN: 00909882     EISSN: 14795752     Source Type: Journal    
DOI: 10.1080/00909880701611078     Document Type: Article

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