Conversational argumentation in decision making: Chinese and U.S. participants in face-to-face and instant-messaging interactions

Discourse Processes

Volumn 44, Issue 2, 2007, Pages 113-139

  Stewart, Craig O ^a   Setlock, Leslie D ^b   Fussell, Susan R ^b  

^a OLD DOMINION UNIVERSITY   (United States)

^b CARNEGIE MELLON UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 34848876339     PISSN: 0163853X     EISSN: 15326950     Source Type: Journal    
DOI: 10.1080/01638530701498994     Document Type: Article

References (55)

1. Ambady, N., Koo, J., Lee, F., & Rosenthal, R. (1996). More than words: Linguistic and nonlinguistic politeness in two cultures. Journal of Personality and Social Psychology, 70, 996-1011.
2. Barr, D. J., & Keysar, B. (2005). Making sense of how we make sense: The paradox of egocentrism in language use. In H. L. Colston & A. N. Katz (Eds.), Figurative language comprehension: Social and cultural influences (pp. 21-41). Mahwah, NJ: Lawrence Erlbaum Associates, Inc.
3. Brashers, D. E., Adkins, M., & Meyers, R. A. (1994). Argumentation and computer-mediated group decision-making. In L. R. Frey (Ed.), Group communication in context: Studies of natural groups (pp. 263-282). Hillsdale, NJ: Lawrence Erlbaum Associates, Inc.
4. Brew, F. P., & Cairns, D. R. (2004). Do culture or situational constraints determine choice of direct or indirect styles in intercultural workplace conflicts? International Journal of Intercultural Relations, 28, 331-352.
5. Brown, P, & Levinson, S. C. (1987). Politeness: Some universals in language usage. New York: Cambridge University Press.
6. Cai, D. A., & Fink, E. L. (2002). Conflict style differences between individualists and collectivists. Communication Monographs, 69, 67-87.
7. Cai, D. A., & Wilson, S. R. (2000). Identity implications of influence goals: A cross-cultural comparison of interaction goals and facework. Communication Studies, 51, 307-328.
8. Cameron, A. F., & Webster, J. (2005). Unintended consequences of emerging communication technologies: Instant messaging in the workplace. Computers in Human Behavior, 21, 85-103.
9. Canary, D. J. (1992). Manual for coding conversational arguments. Unpublished manuscript, Penn State University.
10. Canary, D. J., Brossmann, B. G., & Seibold, D. R. (1987). Argument structures in decision-making groups. Southern Speech Communication Journal, 53, 18-37.
11. Carbaugh, D. (2005). Cultures in conversation. Mahwah, NJ: Lawrence Erlbaum Associates, Inc.
12. Coleman, L. H., Paternite, C. E., & Sherman, R. C. (1999). A reexamination of deindividuation in synchronous computer-mediated communication. Computers in Human Behavior, 15, 51-65.
13. Corman, S. R., & Kuhn, T (2005). The detectability of socio-egocentric group speech: A quasi-Turing test. Communication Monographs, 72, 117-143.
14. El-Shinnawy, M., & Vinze, A. S. (1997). Technology, culture and persuasiveness: As study of choice-shifts in group settings. International Journal of Human-Computer Studies, 47, 473-496.
15. Hall, E. (1976). Beyond culture. New York: Anchor.
16. Hample, D. (2005). Arguing: Exchanging reasons face-to-face. Mahwah, NJ: Lawrence Erlbaum Associates, Inc.
17. Harris, K. L., & Nibler, R. (1998). Decision making by Chinese and U.S. students. Journal of Social Psychology, 138, 102-114.
18. Hatfield, J. D., & Weider-Hatfield, D. (1978). The comparative utility of three types of behavioral units for interaction analysis. Communication Monographs, 45, 44-50.
19. Hewes, D. E. (1996). Small group communication may not influence decision-making: An amplification of socio-egocentric theory. In R. Y Hirokawa & M. S. Poole (Eds.), Communication and group decision-making (2nd ed., pp. 179-212). Thousand Oaks, CA: Sage.
20. Hiltz, S. R., Johnson, K., & Turoff, M. (1986). Experiments in group decision-making: Communication process in face-to-face versus computerized conferences. Human Communication Research, 13, 225-252.
21. Holtgraves, T. (1997). Styles of language use: Individual and cultural variability in conversational indirectness. Journal of Personality and Social Psychology, 73, 624-637.
22. Holtgraves, T., & Yang, J.-N. (1992). Interpersonal underpinnings of request strategies: General principles and differences due to culture and gender. Journal of Personality and Social Psychology, 62, 246-256.
23. Kiesler, S., Siegel, J., & McGuire, T W. (1984). Social psychological aspects of computer-mediated communication. American Psychologist, 39, 1123-1134.
24. Kiesler, S., & Sproull, L. (1992). Group decision-making and communication technology. Organizational Behavior & Human Decision Processes, 52, 96-123.
25. Kim, M.-S., Hunter, J. E., Miyahara, A., Horvarth, A.-M., Bresnahan, M., & Yoon, H.-J. (1996). Individual- vs. culture-level dimensions of individualism and collectivism: Effects of preferred conversational styles. Communication Monographs, 63, 29-49.
26. Lemus, D. R., Seibold, D. R., Flanagin, A. J., & Metzger, M. J. (2004). Argument and decision-making in computer-mediated groups. Journal of Communication, 54, 302-320.
27. Loewenstein, J., Morris, M. W., Chakravarti, A., Thompson, L., & Kopelman, S. (2005). At a loss for words: Dominating the conversation and the outcome in negotiation as a function of intricate arguments and communication media. Organizational Behavior and Human Decision Processes, 98, 28-38.
28. Ma, R., & Chuang, R. (2001). Persuasion strategies of Chinese college students in interpersonal contexts. Southern Communication Journal, 66, 267-278.
29. McGuire, T. W., Kiesler, S., & Siegel, J. (1987). Group and computer-mediated discussion effects in risk decision-making. Journal of Personality and Social Psychology, 52, 917-930.
30. Meyers, R. A., & Brashers, D. (1995). Multi-stage versus single-stage coding of small group argument: A preliminary comparative assessment. In S. Jackson (Ed.), Argumentation and values: Proceedings of the ninth SCA/AFA conference on argumentation (pp. 93-100). Annandale, VA: Speech Communication Association.
31. Meyers, R. A., Seibold, D. R., & Brashers, D. (1991). Argument in initial group decision-making discussions: Refinement of a coding scheme and a descriptive quantitative analysis. Western Journal of Speech Communication, 55, 47-68.
32. Miller, J. G. (2002). Bringing culture to basic psychological theory-Beyond individualism and collectivism: Comment on Oyserman et al. (2002). Psychological Bulletin, 128, 97-109.
33. Oetzel, J., Ting-Toomey, S., Masumoto, T., Yokochi, Y., Pan, X., Takai, J., et al. (2001). Face and facework in conflict: A cross-cultural comparison of China, Germany, Japan, and the United States. Communication Monographs, 68, 235-258.
34. Oyserman, D., Coon, H. M., & Kemmelmeier, M. (2002). Rethinking individualism and collectivism: Evaluation of theoretical assumptions and meta-analyses. Psychological Bulletin, 128, 3-72.
35. Poole, M. S., Seibold, D. R., & McPhee, R. D. (1985). Group decision-making as a structurational process. Quarterly Journal of Speech, 71, 74-102.
36. Ralston, D., Cunniff, M., & Gustafson, D. (1995). Cultural accommodation: The effect of language on the responses of bilingual Hong Kong Chinese managers. Journal of Cross-Cultural Psychology, 26, 714-727.
37. Reinig, B. A., & Mejias, R. J. (2003). An investigation of the influence of national culture and group support systems on group processes and outcomes. Proceedings of the 36th Hawai'i International Conference on System Sciences (DOI:10.1109/HICSS.2003.1173744).
38. Reinig, B. A., & Mejias, R. J. (2004). The effects of national culture and anonymity on flaming and criticalness in GSS-supported discussions. Small Group Research, 35, 698-723.
39. Seibold, D. R., & Meyers, R. A. (1986). Communication and influence in group decision-making. In M. S. Poole & R. Y. Hirokawa (Eds.), Communication and group decision-making (pp. 133-155). Beverly Hills, CA: Sage.
40. Setlock, L. D., Fussell, S. R., & Neuwirth, C. M. (2004). Taking it out of context: Collaborating within and across cultures in face-to-face settings and via instant messaging. Proceedings of the ACM Conference on Computer Supported Collaborative Work, 6, 604-613.
41. Setlock, L. D., Fussell, S. R., & Shih, Y.-Y. (2006, July). Effects of language, culture and communication medium on conversational grounding. Paper presented at the annual meeting of the Society for Text & Discourse, Minneapolis, MN.
42. Shiu, E., & Lenhart, A. (2004). How Americans use instant messaging. Pew Internet and American Life Project [Online], Retrieved October 13, 2006, from www.pewinternet.org/PPF/r/133/report_display.asp
43. Siegel, J., Dubrovsky, V., Kiesler, S., & McGuire, T. W. (1986). Group processes in computer-mediated communication. Organizational Behavior & Human Decision Processes, 37, 157-187.
44. Simon, A. F. (2006). Computer-mediated communication: Task performance and satisfaction. Journal of Social Psychology, 146, 349-379.
45. Straus, S. G. (1996). Getting a clue: The effects of communication media and information distribution on participation and performance in computer-mediated and face-to-face groups. Small Group Research, 27, 115-142.
46. Tan, B. C. Y., Wei, K.-K., Watson, R. T., Clapper, D. L., & McLean, E. R. (1998). Computer-mediated communication and majority influence: Assessing the impact in an individualistic and a collectivistic culture. Management Science, 44, 1263-1278.
47. Taylor, J., & MacDonald, J. (2002). The effects of asynchronous computer-mediated group interaction on group processes. Social Science Computer Review, 20, 260-274.
48. Triandis, H. C. (1995). Individualism & collectivism. Boulder, CO: Westview.
49. Voss, J. F., & Van Dyke, J. A. (2001). Argumentation in psychology: Background comments. Discourse Processes, 32, 89-111.
50. Walther, J. B. (1992). Interpersonal effects in computer-mediated interaction. Communication Research, 19, 52-90.
51. Walther, J. B. (1995). Relational aspects of computer-mediated communication: Experimental observations over time. Organization Science, 6, 186-203.
52. Walther, J. B. (1996). Computer-mediated communication: Impersonal, interpersonal, and hyper-personal interaction. Communication Research, 23, 3-43.
53. Warnick, B., & Manusov, V. (2000). The organization of justificatory discourse in interaction: A comparison within and across cultures. Argumentation, 14, 381-404.
54. Watson, R. T., Ho, T. H., & Raman, K. S. (1994). Culture: A fourth dimension of group support systems. Communications of the ACM, 37(10), 44-55.
55. Zhang, Y. B., Lin, M.-C., Nonaka, A., & Beom, K. (2005). Harmony, hierarchy and conservatism: A cross-cultural comparison of Confucian values in China, Korea, Japan, and Taiwan. Communication Research Reports, 22, 107-115.