The effects of national culture and anonymity on flaming and criticalness in GSS-supported discussions

Small Group Research

Volumn 35, Issue 6, 2004, Pages 698-723

  Reinig, Bruce A ^a   Mejias, Roberto J ^b,c  

^a SAN DIEGO STATE UNIVERSITY   (United States)

^b PURDUE UNIVERSITY   (United States)

^c PURDUE UNIVERSITY   (United States)

Author keywords

Anonymity; Computer mediated communication; Criticalness; Flaming; Group support systems; National culture

Indexed keywords

EID: 9944232487     PISSN: 10464964     EISSN: None     Source Type: Journal    
DOI: 10.1177/1046496404266773     Document Type: Review

References (56)

1. Aiken, M., & Waller, B. (2000). Flaming among first-time group support system users. Information and Management, 37, 95-100.
2. Blanning, R. W., & Reinig, B. A. (2002). Political event analysis using group support systems. Technological Forecasting and Social Change, 69(2), 153-172.
3. Bond, M. H., Wan, K., Leung, K., & Giacalone, R. A. (1985). How are responses to verbal insults related to cultural collectivism and power distance? Journal of Cross-Cultural Psychology, 16, 111-127.
4. Chidambaram, L. (1996). Relational development in computer-supported groups. MIS Quarterly, 20(2), 143-165.
5. Connolly, T., Jessup, L. M., & Valacich, J. S. (1990). Effects of anonymity and evaluative tone on idea generation in computer-mediated groups. Management Science, 36(6), 689-703.
6. Cooper, W. H., Gallupe, R. B., Pollard, S., & Cadsby, J. (1998). Some liberating effects of anonymous electronic brainstorming. Small Group Research, 29(2), 147-178.
7. Davison, R., & Jordan, E. (1998). Group support systems: Barriers to adoption in a cross-cultural setting. Journal of Global Information Technology Management, 1(2), 37-50.
8. De Vreede, G. J., Davison, R. M., & Briggs, R. O. (2003). How a silver bullet may lose its shine. Communications of the ACM, 46(8), 96-101.
9. Dennis, A. R., Tyran, C. K., Vogel, D. R., & Nunamaker, J. F., Jr. (1997). Group support systems for strategic planning. Journal of Management Information Systems, 14(1), 155-184.
10. Dennis, A. R., Wixom, B. H., & Vandenburg, R. J. (2001). Understanding fit and appropriated effects in group support systems via meta-analysis. MIS Quarterly, 25(2), 167-196.
11. Dutton, W. H. (1996). Network rules of order: Regulating speech in public electronic fora. Media, Culture and Society, 18, 269-290.
12. Earley, P. C. (1994). Self or group? Cultural effects of training on self-efficacy and performance. Administrative Science Quarterly, 39, 89-117.
13. Easton, G., Easton, A., & Belch, M. (2003). An experimental investigation of electronic focus groups. Information and Management, 40(8), 717-727.
14. Festinger, L., Pepitone, A., & Newcomb, B. (1952). Some consequences of de-individuation in a group. Journal of Abnormal and Social Psychology, 47, 382-389.
15. Gale, J., Dotson, D., Huber, M., Nagireddy, C., Manders, J., Young, K., et al. (1995). A new technology for teaching/learning marital and family therapy. Journal of Marital and Family Therapy, 21(2), 183-191.
16. Gallupe, R. B., Bastianutti, L. M., & Cooper, W. H. (1991). Unblocking brainstorms. Journal of Applied Psychology, 76(1), 137-142.
17. Gallupe, R. B., Dennis, A. R., Cooper, W. H., Valacich, J. S., Bastianutti, L. M., & Nunamaker, J. F., Jr. (1992). Electronic brainstorming and group size. Academy of Management Journal, 35(2), 350-369.
18. George, J. F., Easton, G. K., Nunamaker, J. F., Jr., & Northcraft, G. B. (1990). A study of collaborative group work with and without computer-based support. Information Systems Research, 1(4), 394-415.
19. Hershel, R. T., Cooper, H. R., Smith, L. F., & Arlington, L. (1994). Exploring numerical proportions in a unique context: The GSS meeting environment. Sex Roles, 31(1-2), 99-123.
20. Herskovits, M. J. (1955). Cultural anthropology. New York: Knopf.
21. Hiltz, S. R., Turoff, M., & Johnson, K. (1989). Experiments in group decision making, 3: Disinhibition, deindividuation, and group process in pen name and real name computer conferences. Decision Support Systems, 5(2), 217-232.
22. Hofstede, G. H. (1991). Cultures and organizations: Software of the mind. New York: McGraw-Hill.
23. Huber, M. W., & Dennis, A. R. (1998). Mum's not the word! An investigation of the effects of a group support system on a men's counseling group. Proceedings of the 31st Annual Hawaii International Conference on System Sciences, 1, 58-67.
24. Jaccard, J., & Becker, M. A. (1990). Statistics for the behavioral sciences. Belmont, CA: Wadsworth.
25. Jessup, L. M., Connolly, T., & Galegher, J. (1990). The effects of anonymity on GDSS group process with an idea-generating task. MIS Quarterly, 14(3), 313-321.
26. Jessup, L. M., Connolly, T., & Tansik, D. A. (1990). Toward a theory of automated group work: The deindividuating effects of anonymity. Small Group Research, 21(3), 333-348.
27. Jessup, L. M., & Kukalis, S. (1990). Better planning using group support systems. Long Range Planning, 23(3), 100-105.
28. Jessup, L. M., Tansik, D. A., & Laase, T. L. (1988). Group problem solving in an automated environment: The effects of anonymity and proximity on group process and outcome with a group decision support system. Proceedings of the 48th Annual Meeting of the Academy of Management, pp. 237-241.
29. Johnson, R. D., & Downing, L. L. (1979). Deinidividuation and valence of cues: Effects on prosocial and antisocial behavior. Journal of Personality and Social Psychology, 37, 1532-1538.
30. Kayany, J. M. (1998). Contexts of uninhibited online behavior: Flaming in social news-groups on Usenet. Journal of the American Society for Information Science, 49(12), 1135-1141.
31. Kiesler, S. (1986). The hidden messages in computer networks. Harvard Business Review, 64(1), 46-60.
32. Kiesler, S., Siegel, J., & McGuire, T. W. (1984). Social psychological aspects of computer-mediated communication. American Psychologist, 39(10), 1123-1134.
33. Lea, M., & Spears, R. (1991). Computer-mediated communication, de-individuation and group decision-making. International Journal of Man Machine Studies, 34, 283-301.
34. Leidner, D. E., & Fuller, M. (1997). Improving student learning of conceptual information: GSS supported collaborative learning vs. individual constructive learning. Decision Support Systems, 20, 149-163.
35. Mejias, R. J., Shepherd, M. M., Vogel, D. R., & Lazaneo, L. (1996-1997). Consensus and perceived satisfaction levels : A cross-cultural comparison of GSS and non-GSS outcomes within and between the United States and Mexico. Journal of Management Information Systems, 13(3), 137-161.
36. Nunamaker, J. F., Jr., Dennis, A. R., Valacich, J. S., Vogel, D. R., & George, J. F. (1991). Electronic meeting systems to support group work. Communications of the ACM, 34(1), 40-61.
37. Osborn, A. F. (1953). Applied imagination. New York: Scribner.
38. Pinsonneault, A., & Heppel, N. (1997). Anonymity in group support systems research: New conceptualization and measure. Proceedings of the 13th Annual Hawaii International Conference on System Sciences, 2, 134-145.
39. Poole, M. S., Holmes, M., & DeSanctis, G. (1991). Conflict management in a computer-supported meeting environment. Management Science, 57(8), 926-953.
40. Postmes, T., & Spears, R. (1998). Deinidividuation and anti-normative behavior: A meta-analysis. Psychological Bulletin, 123, 238-259.
41. Postmes, T., Spears, R., & Lea, M. (1998). Breaching or building social boundaries? Side-effects of computer-mediated communication. Communication Research, 25(6), 689-715.
42. Reinig, B. A., Briggs, R. O., & Nunamaker, J. F., Jr. (1998). Flaming in the electronic classroom. Journal of Management Information Systems, 14(3), 45-59.
43. Sambamurthy, V., & Poole, M. S. (1992). The effects of variations in capabilities of GDSS designs on management of cognitive conflict in groups. Information Systems Research, 3(3), 224-251.
44. Siegel, J., Dubrovsky, V., Kiesler, S., & McGuire, T. W. (1986). Group processes in computer-mediated communication. Organizational Behavior and Human Decision Processes, 37(2), 157-187.
45. Sproull, L., & Kiesler, S. (1991). Reducing social context cues: Electronic mail in organizational communication. Management Science, 32(11), 1492-1512.
46. Straus, S. G. (1997). Technology, group process, and group outcomes: Testing the connections in computer-mediated and face-to-face groups. Human-Computer Interaction, 12, 227-266.
47. Sweeney, J. C., Soutar, G. N., Hausknecht, D. R., Dallin, R. F., & Johnson, L. W. (1997). Collecting information from groups: A comparison of two methods. Journal of the Market Research Society, 39(2), 397-411.
48. Tan, B. C. Y., Watson, R. T., & Wei, K. K. (1995). National culture and group support systems: Filtering communication to dampen power differentials. European Journal of Information Systems, 4(2), 82-92.
49. Tan, B. C. Y., Wei, W., Watson, R. T., & Walczuch, R. M. (1998). Reducing status effects with computer-mediated communication: Evidence from two distinct national cultures. Journal of Management Information Systems, 15(1), 119-141.
50. Triandis, H. C. (1972). The analysis of subjective culture. New York: John Wiley.
51. Triandis, H. C. (1995). Individualism and collectivism. Boulder, CO: Westview.
52. Valacich, J. S., Mennecke, B. E., Wachter, R., & Wheeler, B. C. (1993). Computer-mediated idea generation: The effects of group size and group heterogeneity. Proceedings of the 26th Hawaii International Conference on System Sciences, pp. 152-160.
53. Voronov, M., & Singer, J. A. (2002). The myth of individualism- collectivism: A critical review. Journal of Social Psychology, 142(4), 461-480.
54. Wagner, G. R., Wynne, B. E., & Mennecke, B. E. (1993). Group support systems facilities and software. In L. M. Jessup & J. S. Valacich (Eds.), Group support systems: New perspectives (pp. 8-55). New York: Macmillan.
55. Watson, R. T., Ho, T. H., & Raman, K. S. (1994). Culture: A fourth dimension of group support systems. Communications of the ACM, 37(10), 44-55.
56. Zimbardo, P. G. (1970). The human choice: Individuation, reason, and order versus deindividuation, impulse, and chaos. In W. J. Arnold & D. Levine (Eds.), 1969 Nebraska Symposium on Motivation (pp. 237-307). Lincoln: University of Nebraska Press.