Measuring reliability of service systems using failure rates: Variations and extensions

International Journal of Quality and Reliability Management

Volumn 21, Issue 5, 2004, Pages 578-590

  Gunawardane, Gamini ^a  

^a CALIFORNIA STATE UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Reliability management; Service systems

Indexed keywords

EID: 34547188148     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710410536581     Document Type: Article

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