Antecedents to successful implementation of Six Sigma

International Journal of Six Sigma and Competitive Advantage

Volumn 1, Issue 3, 2005, Pages 307-322

  Szeto, Agnes Y T ^a   Tsang, Albert H C ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

change; change management; Critical Success Factors (CSFs); culture; customer satisfaction; leaderships

Indexed keywords

EID: 34249737143     PISSN: 14792494     EISSN: 14792753     Source Type: Journal    
DOI: 10.1504/IJSSCA.2005.008094     Document Type: Article

References (68)

1. Anderson, J.C., Rungtusanatham, M. and Schroeder, R.G. (1994) ‘A theory of quality management underlying the Deming management method’, Academy of Management Review, Academy of Management, Vol. 19, p.472.
2. Armenakis, A.A., Harris, S.G. and Feild, H.S. (1999) ‘Making change permanent: a model for institutionalizing change interventions’, Research in Organizational Change and Development, Vol. 12, pp.97-128.
3. Antony, J. and Banuelas, R. (2002) ‘Key Ingredients for the Effective Implementation of Six Sigma Program’, Measuring Business Excellence, Vol.6, No.4, pp.20-27.
4. Antony, J. and Banuelas, R. (2003) ‘A Strategy for Survival’, Manufacturing Engineer, Vol.80, No.3, pp.119-121.
5. Banuelas, R. and Antony, J. (2003) ‘Going from six sigma to design for six sigma: an exploratory study using analytic hierarchy process’, The TQM Magazine, Vol. 15, No. 5, pp.334-344.
6. Benedetto, A.R. (2003) ‘Adapting manufacturing-based Six Sigma methodology to the service environment of a radiology film library’, Journal of Healthcare Management, Vol. 48, No. 4, pp.263-280.
7. Bertels, T. (2003) Rath & Strong’s Six Sigma Leadership Handbook, Hoboken, New Jersey: John Wiley and Sons.
8. Bertels, T. and Patterson, G. (2003) ‘Selecting Six Sigma projects that matter’, ASQ Six Sigma Forum Magazine, Vol. 3, No. 1, pp.13-15.
9. Bhote, K. (2003) The Power of Ultimate Six Sigma: Keki Bhote ‘s Proven System for Moving Beyond Quality Excellence to Total Business Excellence, New York: AMACOM.
10. Boggs, W.B. (2004) ‘TQM and organizational culture: a case study’, The Quality Management Journal, Vol. 11, No. 2, pp.42-52.
11. Brassard, M. and Ritter, D. (2001) Sailing Through Six Sigma – How the Power of People Can Perfect Processes and Drive Down Costs, Brassard & Ritter, LLC.
12. Cameron, K. and Sine, W. (1999) ‘A Framework for Organisational Quality Culture’, Quality Management Journal, Vol.6, No.4, pp.7-25.
13. Carnell, M. and Lambert, J. (2000) ‘Organizational excellence through Six Sigma discipline’, Quality Focus, Vol. 4, No. 2, pp.18-25.
14. Caulcutt, R. (2001) ‘Why is Six Sigma so successful?’, Journal of Applied Statistics, Carfax Publishing Company, Vol. 28, pp.301-306.
15. Chua, R. (2001a) ‘Six Sigma: a pursuit of bottom-line results’, European Quality, Vol. 8, No. 3, pp.12-15.
16. Chua, R. (2001b) ‘What you need to know about Six Sigma’, Productivity Digest, December.
17. Coronado, R.B. and Antony, J. (2002) ‘Critical success factors for the successful implementation of six sigma projects in organizations’, The TQM Magazine, Vol. 14, No. 2, pp.92-99.
18. Crosby, P.B. (1979) Quality is Free: The Art of Making Quality Certain, New York: McGraw-Hill.
19. Douglas, P. C. and Erwin, J. (2000) ‘Six Sigma’s focus on total customer satisfaction’, Journal for Quality and Participation, Association for Quality and Participation, Vol. 23, p.45.
20. Eckes, G. (2001) Making Six Sigma Last – Managing the Balance Between Cultural and Technical Change, New York: John Wiley and Sons.
21. Ettinger, W.H. (2001) ‘Six Sigma adapting GE’s lesson to health care’, Trustee, Vol. 54, No. 8, pp.10-15.
22. Federico, M. (2003) Rath & Strong’s Six Sigma Leadership Handbook, Hoboken, New Jersey: John Wiley and Sons.
23. Feo, D. (2001) ‘Six Sigma success starts at the top’, Six Sigme Exchange Newsletter.
24. Feo, D. and Bar-El, Z. (2002) ‘Creating strategic change more efficiently with a new design for Six Sigma process’, Journal of Change Management, Vol. 3, No. 1, pp.60-80.
25. Fundin, A.P. and Cronemyr, P. (2003) ‘Use customer feedback to choose Six Sigma projects’, ASQ Six Sigma Forum Magazine, Vol. 3, No. 1, pp.17-21.
26. Gaddis, P.O. (1959) ‘The Project Manager’, Harvard Business Review, Vol.37, No.3, pp.89-96.
27. Gale, S.F. (2003) ‘Building frameworks for Six Sigma Success’, Workforce, Vol. 82, No. 5, pp.64-69.
28. George, M.L. (2002) Lean Six Sigma: Combining Six Sigma Quality with Lean Speed, New York: McGraw-Hill.
29. Gluckman, A. (2003) ‘Quality in, workers out? Companies adopt Six Sigma’, Dollars and Sense, Vol. 249, p.15.
30. Gordon, M.J. (2002) Six Sigma Quality for Business and Manufacture, Amsterdam, Boston: Elsevier.
31. Grint, K. (1997) ‘TQM, BPR, JIT, BSCs and TLAs: managerial waves or drownings? (Total quality management; business process re-engineering; just in time; balanced scorecards; three letter acronyms)’, Management Decision, Vol. 35, Nos. 9-10, pp.731-739.
32. Hahn, D.N. and Stanard, C. (2001) ‘Statistical tools for Six Sigma’, Quality Progress, Vol. 34, No. 9, pp.78-82.
33. Hahn, G.J. (2002) ‘20 key lessons learned’, ASQ Six Sigma Forum Magazine, Vol. 1, No. 3, pp.28-34.
34. Harry, M. (1998) ‘Six Sigma: A Breakthrough Strategy for Profitability’, Quality Progress, Vol.31, No.5, pp.60-64
35. Harry, M. and Schroeder, R. (2000) Six Sigma: The Breakthrough Management Strategy Revolutionizing the World’s Top Corporations, New York, London: Doubleday.
36. Henderson, K.M. and Evans, J.R. (2000) ‘Successful implementation of Six Sigma: benchmarking General Electric Company’, Benchmarking: An International Journal, Vol. 7, No. 4, pp.260-281.
37. Holt, D.T., Self, D.R., Thal, A.E. and Lo, S.W. (2003) ‘Facilitating organizational change: a test of leadership strategies’, Leadership and Organization Development Journal, Vol. 24, No. 5, pp.262-272.
38. Hutchins, D. (2000) ‘The power of Six Sigma in practice’, Quality Focus, Vol. 4, No. 2, pp.26-33.
39. Ingle, S. and Roe, W. (2001) ‘Six sigma black belt implementation’, The TQM Magazine, Vol. 13, No. 4, pp.273-280.
40. Ingle, S. and Roe, W. (2002) ‘Black belts save Motorola a billion’, Strategic Direction, Vol. 18, No. 1, pp.8-13.
41. Kanter, R.M. (2004) ‘The middle manager as innovator’, Harvard Business Review, Vol. 82, Nos. 7-8, pp.150-161.
42. Kegan, R. and Lahey, L.L. (2002) ‘The real reason people won’t change’, Harvard Business Review on Culture and Change, Boston, Mass.: Harvard Business School Press, pp.37-58.
43. Keller, P. (2001) ‘Recent trends in six sigma’, Paper Presented at the Annual Quality Congress Proceedings, Atlanta, GA.
44. Klefsjo, B., Wiklund, H. and Edgeman, R.L. (2001) ‘Six Sigma seen as a methodology for total quality management’, Measuring Business Excellence, Vol. 5, No. 1, pp.31-35.
45. Kotter, J.P. (1995) ‘Leading Change: Why Transformational efforts Fail?’, Harvard Business Review, March-April issue, pp.59-67.
46. Kotter, J.P. and Heskett, J.L. (1992) Corporate Culture and Performance, New York: The Free Press.
47. Kuei, C-H. and Madu, C.N. (2003) ‘Customer-centric Six Sigma quality and reliability management’, International Journal of Quality, Vol. 20, No. 8, pp.954-964.
48. Labovitch, L. (2002) ‘Playing Hamlet with change’, Journal of Change Management, Vol. 3, No. 2, pp.103-109.
49. Leonard, D. and McAdam, R. (2002) ‘The corporate strategic-operational divide and TQM’, Measuring Business Excellence, Vol. 6, No. 1, pp.5-14.
50. Linderman, K., Schroeder, R.G., Zaheer, S. and Choo, A.S. (2003) ‘Six Sigma: a goal-theoretic perspective’, Journal of Operations Management, Vol. 21, No. 2, pp.193-203.
51. Lucas, J.M. (2002) ‘The essential Six Sigma’, Quality Progress, Vol. 35, No. 1, pp.27-31.
52. Mandell, M. (1999) ‘Implementing operational excellence’, World Trade, Vol. 12, No. 12, p. 84.
53. Martin, R. (1993) ‘Changing the mind of the corporation’, Harvard Business Review, Harvard Business School Publication Corp., Vol. 71, pp.81-89.
54. McAdam, R. and Lafferty, B. (2004) ‘A multilevel case study critique of Six Sigma: statistical control or strateic change?’, International Journal of Operations and Production Management, Vol. 24, No. 5, pp.530-549.
55. Merry, M.D. (2003) ‘Healthcare’s need for revolutionary change’, Quality Progress, Vol. 36, No. 9, pp.31-35.
56. Miller, J. (2001) ‘Six Sigma can give contractors a quality advantage’, Pharmaceutical Technology North America, Vol. 25, No. 9, pp.92-94.
57. Pande, P.S., Neuman, R.P. and Cavanagh, R.R. (2000a) ‘The key to successful improvement: selecting the right Six Sigma projects’, The Six Sigma Way: How GE, Motorola, and other Top Companies are Honing their Performance, McGraw-Hill, pp.137-152.
58. Pande, P.S., Neuman, R.P. and Cavanagh, R.R. (2000b) The Six Sigma Way: How GE, Motorola, and other Top Companies are Honing their Performance, McGraw-Hill.
59. Pinto, J. and Prescott, J. (1990) ‘Planning and tactical factors in the project implementation project implementation process’, Journal of Management Studies, Vol. 27, No. 3, pp.305-327.
60. Pyzdek, T. (2003) The Six Sigma Handbook: A Complete Guide for Green Belts, Black Belts, and Managers at All Levels, New York, London: McGraw-Hill.
61. Revere, L. and Black, K. (2003) ‘Integrating Six Sigma with total quality management: a case example for measuring medication errors’, Journal of Healthcare Management, Vol. 48, No. 6, pp.377-389.
62. Sandholm, L. and Sorqvist, L. (2002) ‘12 requirements for Six Sigma success’, ASQ Six Sigma Forum Magazine, Vol. 2, No. 1, pp.17-22.
63. Slater, R. (1999) Jack Welch and the GE Way: Management Insights and Leadership Secrets of the Legendary CEO, McGraw-Hill.
64. Soderlund, J. (2004) ‘Building Theories of Project Management: Past questions, research for the future’, International Journal of Project Management, Vol.22, pp. 183-191.
65. Stamatis, D.H. (2002) Six Sigma and Beyond – The Implementation Process, Boca Raton, Fla.: St. Lucie Press, Vol. 7.
66. Strebel, P. (1996) ‘Why do employees resist change?’, Harvard Business Review, Harvard Business School Publication Corp., Vol. 74, pp.86-92.
67. Willmott, H. (1995) ‘The odd couple? Re-engineering business processes, managing human resources’, New Technology Work and Employment, Vol. 10, No. 2, pp.89-98.
68. Yang, K. and El-Haik, B. (2003) Design of Six Sigma – A Roadmap for Product Development, New York: Mc-Graw Hill.