Optimal multi-channel delivery of expertise: An economic analysis

International Journal of Electronic Commerce

Volumn 11, Issue 3, 2007, Pages 89-105

  Ozdemir, Zafer D ^a  

^a MIAMI UNIVERSITY   (United States)

Author keywords

E health; Expert service; On line consultation; Private information good; Telemedicine

Indexed keywords

EID: 34248547569     PISSN: 10864415     EISSN: None     Source Type: Journal    
DOI: 10.2753/JEC1086-4415110303     Document Type: Article

References (38)

1. Alger, I., and Salanié, F. A theory of fraud and overtreatment in expert markets. Journal of Economics & Management Strategy, 15, 4 (December 2006), 853-881.
2. Bakos, J.Y. Reducing buyer breach costs: Implications for electronic marketplaces. Management Science, 43, 12 (December 1997), 1676-1692.
3. Bakos, J.Y., and Brynjolfsson, E. Bundling information goods: Pricing, profits, and efficiency. Management Science, 45, 12 (December 1999), 1613-1630.
4. Balasubramanian, S. Mail versus mall: A strategic analysis of competition between direct marketers and conventional retailers. Marketing Science, 17, 3 (1998), 181-195.
5. Bartels, R.; Fiebig, D.; and Soest, A. Consumers and experts: An econometric analysis of the demand for water heaters. Empirical Economics, 31, 2 (May 2006), 369-391.
6. Bouckaert, J., and Degryse, H. Price competition between an expert and a non-expert. International Journal of Industrial Organization, 18, 6 (August 2000), 901-923.
7. Byers, R.E., and Lederer, P.J. Retail bank services strategy: A model of traditional, electronic, and mixed distribution choices. Journal of Management Information Systems, 18, 2 (fall 2001), 133-156.
8. Carrns, A. Medem to enable physicians to charge for online visits. Wall Street Journal, February 25, 2003, B8.
9. Chen, Y., and Png, I. Information goods pricing and copyright enforcement: Welfare analysis. Information Systems Research, 14, 1 (March 2003), 107-123.
10. Chiang, W.K.; Chhajed, D.; and Hess, J.D. Direct marketing, indirect profits: A strategic analysis of dual-channel supply-chain design. Management Science, 49, 1 (January 2003), 1-20.
11. Committee on the Quality of Health Care in America, Institute of Medicine. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC: National Academy Press, 2001.
12. Darby, M., and Karni, E. Free competition and the optimal amount of fraud. Journal of Law and Economics, 16, 1 (April 1973), 67-88.
13. Dewan, R.; Freimer, M.; and Seidmann, A. Organizing distribution channels for information goods on the Internet. Management Science, 46, 4 (April 2000), 483-495.
14. Edlin, M. Joint ventures and coalitions drive the e-prescribing bandwagon. Managed Healthcare Executive, 12, 12 (December 2002), 30-31.
15. Emons, W. Credence goods and fraudulent experts. RAND Journal of Economics, 28, 1 (spring 1997), 107-119.
16. Emons, W. Credence goods monopolists. International Journal of Industrial Organization, 19, 3/4 (March 2001), 375-389.
17. Fox, S., and Fallows, D. Internet Health Resources (www.pewinternet.org/pdfs/PIP_Health_Report_July_2003.pdf).
18. Freudenheim, M. Digital Rx: Take two aspirins and e-mail me in the morning. New York Times, March 2, 2005, A1.
19. Hailey, D.; Roine, R.; and Ohinmaa, A. Systematic review of evidence for the benefits of telemedicine. Journal of Telemedicine and Telecare, 8 (2002), Supplement 1, 1-7.
20. Hailey, D.; Roine, R.; and Ohinmaa, A. Study quality and evidence of benefit in recent assessments of telemedicine. Journal of Telemedicine and Telecare, 10, 6 (December 2004), 318-324.
21. Hann, I., and Terwiesch, C. Measuring the frictional costs of online transactions: The case of a name-your-own-price channel. Management Science, 49, 11 (November 2003), 1563-1579.
22. Hitt, L.M., and Frei, F.X. Do better customers utilize electronic distribution channels? The case of PC banking. Management Science, 48, 6 (June 2002), 732-748.
23. King, R.C.; Sen, R.; and Xia, M. Impact of Web-based e-commerce on channel strategy in retailing. International Journal of Electronic Commerce, 8, 3 (spring 2004), 103-130.
24. Lal, R., and Sarvary, M. When and how is the Internet likely to decrease price competition? Marketing Science, 18, 4 (1999), 485-503.
25. Lynch, J., and Ariely, D. Wine online: Search costs affect competition on price, quality, and distribution. Marketing Science, 19, 1 (winter 2000), 83-103.
26. Mair, F.S.; Haycox, A.; May, C.; and Williams, T. A review of telemedicine cost-effectiveness studies. Journal of Telemedicine and Telecare, 6 (2000), Supplement 1, 38-40.
27. Ozdemir, Z.D.; Akcura, M.T.; and Altinkemer, K. Second opinions and online consultations. Decision Support Systems, 42, 3 (December 2006), 1747-1758.
28. Pesendorfer, W., and Wolinsky, A. Second opinions and price competition: Inefficiency in the market for expert advice. Review of Economic Studies, 70, 243 (April 2003), 417-437.
29. Pitchik, C., and Schotter, A. Honesty in a model of strategic information transmission. American Economic Review, 77, 5 (December 1987), 1032-1036.
30. Riggins, F.J. A multichannel model of separating equilibrium in the face of the digital divide. Journal of Management Information Systems, 21, 2 (fall 2004), 161-179.
31. Sarvary, M. Temporal differentiation and the market for second opinions. Journal of Marketing Research, 39, 1 (February 2002), 129-136.
32. Steinfield, C.; Bouwman, H.; and Adelaar, T. The dynamics of click-and-mortar electronic commerce: Opportunities and management strategies. International Journal of Electronic Commerce, 7, 1 (fall 2002), 93-119.
33. Taylor, C.R. The economics of breakdowns, checkups and cures. Journal of Political Economy, 103, 1 (February 1995), 53-74.
34. Taylor, H., and Leitman, R. (eds.). Health Care News (www.harrisinteractive.com/news/newsletters/healthnews/ HI_HealthCareNews2002V012_Iss08.pdf).
35. Terry, K. Online "visits" insurers pay. Medical Economics, 83, 17 (September 1, 2006), 30-34.
36. Viswanathan, S. Competing across technology-differentiated channels: The impact of network externalities and switching costs. Management Science, 51, 3 (March 2005), 483-496.
37. Wolinsky, A. Competition in a market for informed experts' services. RAND Journal of Economics, 24, 3 (fall 1993), 380-398.
38. Zettelmeyer, F. Expanding to the Internet: Pricing and communications strategies when firms compete on multiple channels. Journal of Marketing Research, 37, 3 (August 2000), 292-308.