Retail bank services strategy: A model of traditional, electronic, and mixed distribution choices

Journal of Management Information Systems

Volumn 18, Issue 2, 2001, Pages 133-156

  Byers, Reynold E ^a,b,c   Lederer, Phillip J ^b  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b UNIVERSITY OF ROCHESTER   (United States)

^c BRIGHAM YOUNG UNIVERSITY   (United States)

Author keywords

ATM; Automated teller machines; Banking industry; Branch banking; Channel selection; Distribution channels; Electronic banking; Financial services; PC banking; Retail banking

Indexed keywords

EID: 0034787009     PISSN: 07421222     EISSN: None     Source Type: Journal    
DOI: 10.1080/07421222.2001.11045686     Document Type: Article

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