Comparison of mail and telephone in assessing patient experiences in receiving care from medical group practices

Evaluation and the Health Professions

Volumn 28, Issue 4, 2005, Pages 377-389

  Hepner, Kimberly A ^a   Brown, Julie A ^a   Hays, Ron D ^b  

^a RAND CORPORATION   (United States)

^b UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

CAHPS; Mail administration; Mode effects; Telephone administration

Indexed keywords

COMPARATIVE STUDY; CONSULTATION; EXPERIENCE; GROUP PRACTICE; HEALTH CARE DELIVERY; HEALTH CARE ORGANIZATION; HEALTH CARE PLANNING; HEALTH CARE QUALITY; HEALTH SURVEY; HUMAN; MEDICAL PRACTICE; POSTAL MAIL; REVIEW; TELEPHONE;

ADULT; DATA COLLECTION; GROUP PRACTICE; HUMANS; PATIENT SATISFACTION; POSTAL SERVICE; QUESTIONNAIRES; TELEPHONE;

EID: 27744498360     PISSN: 01632787     EISSN: None     Source Type: Journal    
DOI: 10.1177/0163278705281074     Document Type: Review

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