Rethinking patient satisfaction: Patient experiences of an open access flexible sigmoidoscopy service

Social Science and Medicine

Volumn 50, Issue 1, 2000, Pages 53-62

  Dougalla, Audrey ^a   Russella, Andrew ^a   Rubinb, Greg ^b   Ling, Jane ^c  

^a DURHAM UNIVERSITY   (United Kingdom)

^b NEWCASTLE UNIVERSITY   (United Kingdom)

^c TEESSIDE UNIVERSITY   (United Kingdom)

Author keywords

Colo rectal cancer; Open access sigmoidoscopy; Patient satisfaction; Teesside UK

Indexed keywords

ARTICLE; COLORECTAL CANCER; CONTROLLED STUDY; HUMAN; NURSING STAFF; PATIENT SATISFACTION; PERCEPTION; PRACTICE GUIDELINE; QUESTIONNAIRE; SIGMOIDOSCOPY; UNITED KINGDOM;

ADULT; AGED; FEMALE; GREAT BRITAIN; HEALTH SERVICES ACCESSIBILITY; HEALTH SERVICES RESEARCH; HOSPITALS, PUBLIC; HUMANS; MALE; MEDICAL AUDIT; MIDDLE AGED; PATIENT SATISFACTION; PILOT PROJECTS; PROFESSIONAL-PATIENT RELATIONS; QUESTIONNAIRES; SIGMOIDOSCOPY; STATE MEDICINE;

EID: 0033992609     PISSN: 02779536     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0277-9536(99)00256-7     Document Type: Article

References (34)

1. M. Avis M. Bond A. Arthur Questioning patient satisfaction: an empirical investigation in two outpatient clinics Social Science & Medicine 44 1997 85 92
2. E. Bailey The medical anthropologist as health department consultant Practising Anthropology 16 1994 13 15
3. R. Baker M. Whitfield Measuring patient satisfaction: a test of construct validity Quality in Health Care 1 1992 104 109
4. C. Bamford A. Jacoby Development of patient satisfaction questionnaires: methodological issues Quality in Health Care 1 1992 153 157
5. S. Bruster B. Jarman N. Bosanquet D. Weston R. Erens T.L. Delbanco National survey of hospital patients British Medical Journal 309 1994 1542 1546
6. R.A. Carr-Hill The measurement of patient satisfaction Journal of Public Health Medicine 14 1992 236 249
7. P.A. Cataldo Colonoscopy without sedation: a viable alternative Diseases of the Colon and Rectum 39 1996 257 261
8. N.K. Denzin Interpretative Biography 1989 Sage London
9. A. Faraday K. Plummer Doing life histories Sociological Review 27 1979 773 798
10. R. Fitzpatrick Surveys of patient satisfaction: designing a questionnaire and conducting a survey British Medical Journal 302 1991 1129 1132
11. R. Fitzpatrick Surveys of patient satisfaction: important general considerations British Medical Journal 302 1991 887 889
12. R. Frankenberg Sickness as cultural performance: drama, trajectory and pilgrimage International Journal of Health Services 16 1986 603 626
13. C. Geertz Works and Lives: The Anthropologist as Author 1988 Stamford University Press
14. B. Gutek Strategies for studying client satisfaction The Journal of Social Issues 34 1978 44 56
15. J. Hull M. Church Colonoscopy: how difficult, how painful? Surgical Endoscopy 8 1994 784 787
16. H.K. Hunt Conceptualisation and measurement of consumer satisfaction and dissatisfaction 1977 Marketing Science Institute Cambridge, MA
17. P. Katz Ritual in the operating room Ethnology 20 1981 335 350
18. E.E. Lawler Motivation in Work Organizations 1973 Wadsworth Publishing Company Belmont, CA
19. J.L. Lebow Research assessing consumer satisfaction with mental health treatment: a review of findings Evaluative Program Planning 6 1983 211
20. S. Linder Pelz Social psychological determinants of patient satisfaction: a test of five hypotheses Social Science & Medicine 15 1982 583 589
21. S.M. Low Patient satisfaction in Costa Rica: a comparative study of different levels of health care J.M. Morgan Social Science and Medicine 1983 University Press of America New York
22. A. MacIntyre After Virtue 1981 University of Notre Dame Press South Bend
23. P. Meredith Audit and the quality of clinical care: patient satisfaction Annals of the Royal College of Surgeons of England (College and Faculty Bulletin) 73 1992 51 54
24. NHS Management Inquiry, 1983. DHSS, London
25. D.J. Owens C. Bachelor Patient satisfaction and the elderly Social Science & Medicine 42 1996 1483 1491
26. M. Power The Audit Society 1997 Oxford University Press Oxford
27. S.M. Schutz J.G. Lee C.M. Schmitt M. Almon J. Bailey Clues to patient dissatisfaction with conscious sedation for colonoscopy American Journal of Gastroenterology 89 1994 1476 1479
28. M. Strathern ‘Improving ratings’: audit in the British university system European Review 5 1997 305 321
29. L.H. Thomas E. McColl J. Priest S. Bond Open-ended questions: do they add anything to a quantitative patient satisfaction scale? Social Sciences in Health 2 1996 23 35
30. L. Wall After office hours: ritual meaning in surgery Obstetrics and Gynaecology 88 1996 635
31. B. Williams Patient satisfaction: a valid concept? Social Science & Medicine 38 1994 502 516
32. B. Williams J. Coyle D. Healy The meaning of patient satisfaction: an explanation of high reported levels Social Science & Medicine 47 1998 1351 1359
33. A.B.M. Wilmink Overview of the epidemiology of colorectal cancer Diseases of the Colon and Rectum 40 1997 483 491
34. Zborowski, M., 1952. Cultural components in responses to pain. Journal of Social Issues 16–30