The problem of bias when nursing facility staff administer customer satisfaction surveys

The Joint Commission journal on quality improvement

Volumn 28, Issue 10, 2002, Pages 546-554

  Hodlewsky, R Tamara ^a   Decker, Frederic H ^b  

^a UNIVERSITY OF NORTH CAROLINA   (United States)

^b American Health Care Association   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

AGED; ARTICLE; CLINICAL TRIAL; COMPARATIVE STUDY; CONSULTATION; DAILY LIFE ACTIVITY; EPIDEMIOLOGY; FEMALE; HUMAN; INTERVIEW; MALE; METHODOLOGY; MULTICENTER STUDY; NURSE PATIENT RELATIONSHIP; NURSING HOME; NURSING STAFF; PATIENT SATISFACTION; QUESTIONNAIRE; REGRESSION ANALYSIS; STANDARD; STATISTICS; UNITED STATES;

ACTIVITIES OF DAILY LIVING; AGED; BIAS (EPIDEMIOLOGY); CONSULTANTS; FEMALE; HEALTH CARE SURVEYS; HUMANS; INTERVIEWS; LEAST-SQUARES ANALYSIS; MALE; NORTH DAKOTA; NURSE-PATIENT RELATIONS; NURSING HOMES; NURSING STAFF; PATIENT SATISFACTION; QUESTIONNAIRES; REGRESSION ANALYSIS; SKILLED NURSING FACILITIES;

EID: 0036781804     PISSN: 10703241     EISSN: None     Source Type: Journal    
DOI: 10.1016/S1070-3241(02)28058-X     Document Type: Article

References (20)

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