-
1
-
-
0000963920
-
Dealing with Cynical Citizens
-
Berman, Evan M. 1997. Dealing with Cynical Citizens. Public Administration Review 57(2): 105-12.
-
(1997)
Public Administration Review
, vol.57
, Issue.2
, pp. 105-112
-
-
Berman, E.M.1
-
2
-
-
0002909210
-
Subjective and Objective Measures of Police Service Delivery
-
Brown, Karin, and Philip Coulter. 1983. Subjective and Objective Measures of Police Service Delivery. Public Administration Review 43(1): 50-58.
-
(1983)
Public Administration Review
, vol.43
, Issue.1
, pp. 50-58
-
-
Brown, K.1
Coulter, P.2
-
3
-
-
34147191787
-
-
Hatry, Harry P., John E. Marcotte, Therese van Houten, and Carol H. Weiss. 1998. Customer Surveys for Agency Managers: What Managers Need to Know. Washington, DC: Urban Institute Press.
-
Hatry, Harry P., John E. Marcotte, Therese van Houten, and Carol H. Weiss. 1998. Customer Surveys for Agency Managers: What Managers Need to Know. Washington, DC: Urban Institute Press.
-
-
-
-
4
-
-
12344294417
-
The Dilemma of the Unsatisfied Customer in a Market Model of Public Administration
-
Kelly, Janet M. 2005. The Dilemma of the Unsatisfied Customer in a Market Model of Public Administration. Public Administration Review 65(1): 76-84.
-
(2005)
Public Administration Review
, vol.65
, Issue.1
, pp. 76-84
-
-
Kelly, J.M.1
-
5
-
-
0039485990
-
A Multiple-Indicator Approach to Municipal Service Evaluation: Correlating Performance Measurement and Citizen Satisfaction across Jurisdictions
-
Kelly, Janet M., and David Swindell. 2002. A Multiple-Indicator Approach to Municipal Service Evaluation: Correlating Performance Measurement and Citizen Satisfaction across Jurisdictions. Public Administration Review 62(5): 610-20.
-
(2002)
Public Administration Review
, vol.62
, Issue.5
, pp. 610-620
-
-
Kelly, J.M.1
Swindell, D.2
-
6
-
-
2342483096
-
The Case for the Inexperienced User: Rethinking Filter Questions in Citizen Evaluation Surveys
-
_. 2003. The Case for the Inexperienced User: Rethinking Filter Questions in Citizen Evaluation Surveys. American Review of Public Administration 33(1): 91-108.
-
(2003)
American Review of Public Administration
, vol.33
, Issue.1
, pp. 91-108
-
-
Kelly, J.M.1
Swindell, D.2
-
7
-
-
19944402182
-
The Condition of Community Streets and Parks: A Comparison of Resident and Nonresident Evaluations
-
Licari, Michael J., William McLean, and Tom W. Rice. 2005. The Condition of Community Streets and Parks: A Comparison of Resident and Nonresident Evaluations. Public Administration Review 65(3): 360-68.
-
(2005)
Public Administration Review
, vol.65
, Issue.3
, pp. 360-368
-
-
Licari, M.J.1
McLean, W.2
Rice, T.W.3
-
8
-
-
0040919165
-
What Do Administrators Think Citizens Think? Administrator Predictions as an Adjunct to Citizen Surveys
-
Melkers, Julia, and John Clayton Thomas. 1998. What Do Administrators Think Citizens Think? Administrator Predictions as an Adjunct to Citizen Surveys. Public Administration Review 58(4): 327-34.
-
(1998)
Public Administration Review
, vol.58
, Issue.4
, pp. 327-334
-
-
Melkers, J.1
Clayton Thomas, J.2
-
9
-
-
0011706565
-
-
Washington, DC: International City/County Management Association
-
Miller, Thomas I., and Michelle M. Kobayashi. 2000. Citizen Surveys: How to Do Them, How to Use Them, What They Mean. Washington, DC: International City/County Management Association.
-
(2000)
Citizen Surveys: How to Do Them, How to Use Them, What They Mean
-
-
Miller, T.I.1
Kobayashi, M.M.2
-
10
-
-
84927457381
-
Linking Objective and Subjective Measures of Performance
-
Parks, Roger B. 1984. Linking Objective and Subjective Measures of Performance. Public Administration Review 44(2): 118-27.
-
(1984)
Public Administration Review
, vol.44
, Issue.2
, pp. 118-127
-
-
Parks, R.B.1
-
12
-
-
84937302381
-
Citizen Ratings of Public and Private Service Quality: A Comparative Perspective
-
Poister, Theodore H., and Gary T. Henry. 1994. Citizen Ratings of Public and Private Service Quality: A Comparative Perspective. Public Administration Review 54(2): 155-60.
-
(1994)
Public Administration Review
, vol.54
, Issue.2
, pp. 155-160
-
-
Poister, T.H.1
Henry, G.T.2
-
13
-
-
84934095723
-
The Devil Shift: Perceptions and Misperceptions of Opponents
-
Sabatier, Paul, Susan Hunter, and Susan McLaughlin. 1987. The Devil Shift: Perceptions and Misperceptions of Opponents. Western Political Quarterly 40(3): 449-76.
-
(1987)
Western Political Quarterly
, vol.40
, Issue.3
, pp. 449-476
-
-
Sabatier, P.1
Hunter, S.2
McLaughlin, S.3
-
14
-
-
0003009884
-
Citizen Satisfaction with Urban Services: Potential Misuse as a Performance Indicator
-
Stipak, Brian. 1979. Citizen Satisfaction with Urban Services: Potential Misuse as a Performance Indicator. Public Administration Review 39(1): 46-52.
-
(1979)
Public Administration Review
, vol.39
, Issue.1
, pp. 46-52
-
-
Stipak, B.1
-
16
-
-
0011736873
-
Linking Citizen Satisfaction Data to Performance Measures: A Preliminary Evaluation
-
Swindell, David, and Janet M. Kelly. 2000. Linking Citizen Satisfaction Data to Performance Measures: A Preliminary Evaluation. Public Productivity and Management Review 24(1): 30-52.
-
(2000)
Public Productivity and Management Review
, vol.24
, Issue.1
, pp. 30-52
-
-
Swindell, D.1
Kelly, J.M.2
-
17
-
-
34147159886
-
Rethinking the Urban Speedway
-
October
-
Swope, Christopher. 2005. Rethinking the Urban Speedway. Governing, October, 26-28, 30, 32, 34.
-
(2005)
Governing
, vol.30
, Issue.32
-
-
Swope, C.1
-
18
-
-
33847785775
-
The Measurement of Overall Citizen Satisfaction
-
Van Ryzin, Gregg G. 2004. The Measurement of Overall Citizen Satisfaction. Public Performance and Management Review 27(3): 9-28.
-
(2004)
Public Performance and Management Review
, vol.27
, Issue.3
, pp. 9-28
-
-
Van Ryzin, G.G.1
-
19
-
-
2642546344
-
Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City
-
Van Ryzin, Gregg G., Douglas Muzzio, Stephen Immerwahr, Lisa Gulick, and Eve Martinez. 2004. Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City. Public Administration Review 64(3): 331-41.
-
(2004)
Public Administration Review
, vol.64
, Issue.3
, pp. 331-341
-
-
Van Ryzin, G.G.1
Muzzio, D.2
Immerwahr, S.3
Gulick, L.4
Martinez, E.5
|