Low income parents' reports of communication problems with health care providers: Effects of language and insurance

Public Health Reports

Volumn 122, Issue 2, 2007, Pages 206-216

  Clemans Cope, Lisa ^a   Kenney, Genevieve ^a  

^a URBAN INSTITUTE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ADOLESCENT; ADULT; ARTICLE; CHILD; CONTROLLED STUDY; DOCTOR PATIENT RELATION; HEALTH CARE DELIVERY; HEALTH CARE PERSONNEL; HEALTH CARE POLICY; HEALTH CARE UTILIZATION; HEALTH INSURANCE; HUMAN; INFANT; INTERPERSONAL COMMUNICATION; LANGUAGE ABILITY; LOWEST INCOME GROUP; NEWBORN; PARENTAL ATTITUDE; PRESCHOOL CHILD; PRIORITY JOURNAL; PUBLIC HEALTH; SCHOOL CHILD; CHILD HEALTH CARE; COMMUNICATION DISORDER; ECONOMICS; EPIDEMIOLOGY; ETHNOLOGY; FEMALE; HEALTH CARE QUALITY; HISPANIC; INSURANCE; INTERVIEW; LANGUAGE; MALE; NEGRO; PARENT; POVERTY; PSYCHOLOGICAL ASPECT; SOCIOECONOMICS; STANDARD; UNITED STATES; VULNERABLE POPULATION;

ADOLESCENT; ADULT; AFRICAN CONTINENTAL ANCESTRY GROUP; CHILD; CHILD HEALTH SERVICES; CHILD, PRESCHOOL; COMMUNICATION BARRIERS; FEMALE; HEALTH CARE SURVEYS; HISPANIC AMERICANS; HUMANS; INFANT; INFANT, NEWBORN; INSURANCE COVERAGE; INTERVIEWS; LANGUAGE; MALE; PARENTS; PHYSICIAN-PATIENT RELATIONS; POVERTY; QUALITY OF HEALTH CARE; SOCIOECONOMIC FACTORS; UNITED STATES; VULNERABLE POPULATIONS;

EID: 34047267485     PISSN: 00333549     EISSN: 14682877     Source Type: Journal    
DOI: 10.1177/003335490712200210     Document Type: Article

References (44)

1. Department of Health and Human Services (US). Healthy people 2010 [cited 2006 Nov 21]. Washington: US Department of Health and Human Services: 2000. Available from: URL: http://www.health.gov/healthypeople
2. Jacobs E, Agger-Gupta N, Chen AH, Piotrowski A, Hardt E. Language barriers in health care settings: an annotated bibliography of the research literature. Woodland Hills: The California Endowment; 2003.
3. Stewart MA, Brown JB, Donner A, McWhinney IR, Oates J, Weston WW, Jordan J. The impact of patient-centered care on patient outcomes. J Fam Prac 2000;49:796-804.
4. Teutsch C. Patient-doctor communication. Med Clin North Am 2003;87:1115-1145 (Pubitemid 37339025)
5. Carrasquillo O, Orav EJ, Brennan TA, Burstin HR. Impact of language barriers on patient satisfaction in an emergency department. J Gen Intern Med 1999;14:82-87 (Pubitemid 29095924)
6. Flores G, Abreu M, Olivar MA, Kastner B. Access barriers to health care for Latino children. Arch Pediatr Adolesc Med 1998; 152:1119-1125 (Pubitemid 28509392)
7. Flores G. The impact of medical interpreter services on the quality of health care: a systematic review. Med Care Res Rev 2005;62:255-299 (Pubitemid 40664427)
8. Morales LS, Cunningham WE, Brown JA, Liu H, Hays RD. Are Latinos less satisfied with communication by health care providers? J Gen Intern Med 1999;14:409-417
9. Weech-Maldonado R, Morales L, Spritzer K, Elliott M, Hays RD. Racial and ethnic differences in parents' assessments of pediatric care in Medicaid managed care. Health Serv Res 2001;36:575-594 (Pubitemid 32660573)
10. Weech-Maldonado R, Morales LS, Elliott M, Spritzer K, Marshall G, Hays RD. Race/ethnicity, language and patients' assessments of care in Medicaid managed care. Health Serv Res 2003;38,789-808.
11. Collins KS, Hughes DL, Doty MM, Ives BL, Edwards JN, Tenney K. Diverse communities, common concerns: assessing health care quality for minority Americans. New York: The Commonwealth Fund; 2002.
12. Flores G, Abreu M, Tomany-Korman SC. Limited English proficiency, primary language at home, and disparities in children's health care: how language barriers are measured matters. Public Health Rep 2005;120:418-430 (Pubitemid 41206359)
13. Brotanek JM, Halterman J, Auinger P, Weitzman M. Inadequate access to care among children with asthma from Spanish-speaking families. J Health Care Poor Underserved 2005;16:63-73. (Pubitemid 40852727)
14. Agency for Healthcare Research and Quality (US). CAHPSs and the national CAHPSs benchmarking database fact sheet [cited 2005 Nov 30]. Available from: URL: http://www.ahrq.gov/qual/cahpfact.pdf
15. Bann CM, Iannacchione VG, Sekscenski ES. Evaluating the effect of translation on Spanish speakers' ratings of Medicare. Health Care Financ Rev 2005;26:51-65. (Pubitemid 41233635)
16. Hays RD, Shaul JA, Williams VSL, Lubalin JS, Harris-Kojetin L, Sweeney SF, Cleary PD. Psychometric properties of the CAHPS 1.0 survey measures. Consumer assessment of health plans study. Med Care 1999;37(3 Suppl):MS22-MS31.
17. Morales LS, Weech-Maldonado R, Elliott M, Weidmer B, Hays RD. Psychometric properties of the Spanish Consumer Assessments of Health Plans Survey. Hispanic J Behav Sci 2003;25:386-409. (Pubitemid 37089329)
18. Seid M, Stevens GD, Varni JW. Parents' perceptions of pediatric primary care quality: effects of race/ethnicity, language, and access. Health Serv Res 2003;38:1009-1031 (Pubitemid 37048297)
19. Seid M, Stevens GD. Access to care and children's primary care experiences: results from a prospective cohort study. Health Serv Res 2005; 40(6 Pt 1):1758-1780 (Pubitemid 41814234)
20. Heckman JJ, Snyder JM. Linear probability models of the demand for attributes with an empirical application to estimating the preferences of legislators. RAND J Econ 1997;28:S142-S189. (Pubitemid 127063010)
21. Ladd G. Linear probability functions and discriminant functions. Econometrica 1966;34:873-885
22. Ai C, Norton EC. Interaction terms in logit and probit models. Economics Letters 2003;80:123-129 (Pubitemid 36598410)
23. StataCorp LP. STATA: Version 8.2. College Station (TX): StataCorp LP; 2005.
24. Census Bureau (US). 1990 Census of population, social and economic characteristics, United States. No. CP-2-1 [cited 2006 Nov 21]. Washington: Census Bureau; 1993. Available from: URL: http://www.census.gov/prod/www/abs/ decennial.html
25. Census Bureau (US). Ability to speak English: 2000, QT-P17 [cited 2005 Nov 3]. Available from: URL: http://factfinder.census.gov
26. Andrulis D, Goodman N, Pryor C. What a difference an interpreter can make: health care experiences of underinsured with limited English proficiency. Boston: Access Project; 2002.
27. Elderkin-Thompson V, Silver RC, Waitzkin H. When nurses double as interpreters: a study of Spanish-speaking patients in a US primary care setting. Soc Sci Med 2001;52:1343-1358 (Pubitemid 32175694)
28. Flores G, Laws MB, Mayo SJ, Zuckerman B, Abreu M, Medina L, Hardt EJ. Errors in medical interpretation and their potential clinical consequences in pediatric encounters. Pediatrics 2003;111:6-14. (Pubitemid 36071026)
29. Jacobs E, Lauderdale D, Meltzer D, Shorey J, Levinson W, Thisted R. The impact of interpreter services on delivery of health care to limited English-proficient patients. J Gen Intern Med 2001;16:468-474 (Pubitemid 34208924)
30. Lee LJ, Batal HA, Maselli JH, Kutner JS. Effect of Spanish interpretation method on patient satisfaction in an urban walk-in clinic. J Gen Intern Med 2002;17:641-645
31. Flores G. Language barriers to health care in the United States. N Engl J Med 2006;355:229-231 (Pubitemid 44079335)
32. Executive Office of the President. Executive Order 13166 of August 11, 2000. Improving access to services for persons with limited English proficiency. Federal Register 2000;65:50121-50122
33. Department of Justice (US). Final guidance to federal financial assistance recipients regarding Title VI prohibition against national origin discrimination affecting limited English proficient persons. Federal Register 2002;67:41455-41472
34. Perkins J. Ensuring linguistic access in health care settings: an overview of current legal rights and responsibilities [cited 2005 Nov 30]. Available from: URL: http://www.kff.org/uninsured/upload/Ensuring-Linguistic- Access-in-Health-Care-Settings-An-Overview-of-Current-Legal-Rights-and- Responsibilities-PDF.pdf
35. Youdelman M, Perkins J. Providing language interpretation services in health care settings: examples from the field [cited 2004 Nov 30]. Available from: URL: http://www.cmwf.org/usr-doc/810-Youdelman-providing-language- services.pdf
36. National Conference of State Legislatures. Optional benefits and services in non-Medicaid SCHIP plans [cited 2005 Nov 30]. Available from: URL: http://www.ncsl.org/programs/health/schiptable03.htm
37. Federal Register. Medicaid program; Medicaid managed care: new provisions. 2002;67:40989.
38. Government Accountability Office (US). Medicaid managed care: access and quality requirements specific to low income and other special needs enrollees [cited 2005 Nov 30]. Available from: URL: http://www.gao.gov/new.items/d0544r. pdf
39. Jacobs E, Sheppard DS, Suaya JA, Stone EL. Overcoming language barriers in health care: costs and benefits of interpreter services. Am J Public Health 2004;94:866-869 (Pubitemid 38560396)
40. Sobo EJ, Seid M, Reyes Gelhard LR. Parent-identified barriers to pediatric health care: a process-oriented model. Health Serv Res 2006;41:148-172
41. Bau I, Chen AH. Improving access to health care for limited English proficient health care consumers: options for federal funding for language assistance services. Woodland Hills: The California Endowment; 2003.
42. Kenney GM, McFeeters JR, Yee JY. Preventive dental care and unmet dental needs among low income children. Am J Public Health 2005;95:1360-1366 (Pubitemid 41060532)
43. Dubay LC, Kenney GM. Addressing coverage gaps for low income parents. Health Aff (Millwood) 2004;23:225-234 (Pubitemid 38471059)
44. Onstad Karen. Research brief: racial and ethnic disparities in the experiences of health care consumers [cited 2006 Nov 21]. National CAHPS Benchmarking Database; 2005. Available from: URL: https://www.cahps.ahrq.gov