Total quality management practices and business outcome: Evidence from small and medium enterprises in Western Australia

Total Quality Management

Volumn 12, Issue 2, 2001, Pages 201-210

  Rahman, Shams Ur ^a  

^a UNIVERSITY OF WESTERN AUSTRALIA   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 1542468551     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120120011424     Document Type: Article

References (27)

1. ABS (AUSTRALIAN BUREAU OF STATISTICS) (1999) Small Business in Australia - Update 1997-98 (Catalogue No. 1321.0, February, Canberra).
2. AUSTRALIAN QUALITY COUNCIL (1998) Australian Business Excellence Framework - The Criteria, Model & Assessment Matrix (NSW, Australia, Australian Quality Council).
3. BEMONSKI, C. (1992) Small in size but not in stature, Quality Progress, November, pp. 23-27.
4. BROWN, A. (1992) Industrial experience with total quality management, Total Quality Management, 3, pp. 147-156.
5. BROWN, A. (1993) Case study: quality management in the smaller company, Asia Pacific Journal of Quality Management, 2, pp. 67-76.
6. CHAPMAN, R.L., CLARKE, P. & SLOAN, T. (1991) TQM in continuous-process manufacturing: Dow-Corning (Australia) Pty Ltd, International Journal of Quality & Reliability Management, 8, pp. 77-90.
7. DE CIERI, H., SAMSON, D. & SOHAL, A.S. (1991) Implementation of TQM in an Australian manufacturing company, International Journal of Quality & Reliability Management, 8, pp. 55-65.
8. DOW, D., SAMSON, D. & FORD, S. (1999) Exploding the myth: Do all quality management practices contribute to superior quality performance?, Production and Operations Management, 8, pp. 1-27.
9. FOLEY, K. (1987) Report of the Committee of Review of Standards, Accreditation and Quality Control and Assurance (Canberra, Australian Government Publishing Service).
10. FOLEY, K., BARTON, R., BUSTEED, K., HULBERT, J. & SPROUSTER, J. (1997) Quality Productivity and Competitiveness - The Role of Quality in Australia's Social and Economic Development (Strathfield, NSW, The Wider Quality Movement, Standards Australia).
11. GHOBANDIAN, A. & GALLEAR, D.N. (1996) Total quality management in SMEs, Omega, 24, pp. 83-106.
12. HAKSEVER, C. (1996) Total quality management in the small business environment, Business Horizon, 39, pp. 33-40.
13. KALDENBERG, D.D. & GOBELI, D.H. (1995) Total quality management practices and business outcome: evidence from dental practices, Journal of Small Business Management, 33, pp. 21-33.
14. MCCOY, J. (1995) Continuous quality improvement in ambulance service Victoria, Asia Pacific Journal of Quality Management, 4, pp. 44-55.
15. MORENO-LUZON, M.D. (1993) Can total quality management make small firms competitive, Total Quality Management, 4, No. 2, p. 47-59.
16. NUNNALLY, J.C. (1967) Psychometric Theory (New York, McGraw-Hill).
17. PRESTON, A.P., SAUNDERS, I.W, O'SULLIVAN, D., GARRIGAN, E. & RICE, J. (1995) Matching leadership and quality practices in a hospital setting, Asia Pacific Journal of Quality Management, 4, pp. 69-71.
18. POWELL, T.C. (1995) Total quality management as competitive advantage: a review and empirical study, Strategic Management Journal, 16, pp. 15-37.
19. QUAZI, H.A. & PADIBJO, S.R. (1997) Application of total quality management practices in entrepreneurial organizations: a pilot study on the Singaporean SMEs, Unpublished manuscript, Division of Human Resources and Quality Management, Nanyang Technological University, Singapore.
20. SAMSON, D. & TERZIOVSKI, M. (1999) The relationship between total quality management practices and operational performance, Journal of Operations Management, 17, pp. 393-409.
21. SARAPH, J.V., BENSON, P.G. and SCHROEDER, R.G. (1989) An Instrument for measuring the critical factors of quality management, Decision Sciences Vol. 20, no. 4, pp. 810-829.
22. SOHAL, A.S., TAY, G.S. & WIRTH, A. (1989) Total quality control in an Asia division of a multinational corporation, International Journal of Quality and Reliability Management, 6, pp. 60-74.
23. SHEA, J. & GOBELI, D. (1995) TQM: the experience often small business, Business Horizon, 38, pp. 71-77.
24. SIMONS, G.B. & KERR, C. (1993) Networking TQM for small manufacturing, Journal of Quality and Participation, 16, pp. 6-11.
25. SBDC (SMALL BUSINESS DEVELOPMENT CORPORATION, WA) (1999) Fact Sheet, April, Perth, Australia.
26. TERZIOVSKI, M., SAMSON, D. & DOW, D. (1997) The business value of quality management systems certification - evidence from Australia and New Zealand, Journal of Operations Management, 15, pp. 1-18.
27. WELSH, J. & WHITE, J. (1981) A small business is not a little big business, Harvard Business Review, July-August, pp. 18-32.