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Volumn 46, Issue 1, 2006, Pages 21-35

Same questions, different venue: An analysis of in-person and online questions

Author keywords

Classification schemes; E mail reference; Question analysis; Reference services; Virtual reference

Indexed keywords


EID: 33845747192     PISSN: 02763877     EISSN: 15411117     Source Type: Journal    
DOI: 10.1300/J120v46n95_03     Document Type: Article
Times cited : (16)

References (14)
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    • Bushallow-Wilbur, Lara, Gemma DeVinney, and Fritz Whitcomb. "Electronic Mail Reference Service: A Study," RQ 35, no. 3 (Spring 1996): 359-71.
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    • Bushallow-Wilbur, L.1    DeVinney, G.2    Whitcomb, F.3
  • 2
    • 0037219033 scopus 로고    scopus 로고
    • "Instant Messaging Reference: How Does It Compare?"
    • Desai, Christina M. "Instant Messaging Reference: How Does It Compare?" The Electronic Library 21, no. 1 (2003): 21-30.
    • (2003) The Electronic Library , vol.21 , Issue.1 , pp. 21-30
    • Desai, C.M.1
  • 3
    • 84986103660 scopus 로고    scopus 로고
    • "Digital Reference: A Case Study of Question Types in an Academic Library"
    • Diamond, Wendy, and Barbara Pease. "Digital Reference: A Case Study of Question Types in an Academic Library," Reference Services Review 29, no. 3 (2001): 210-18.
    • (2001) Reference Services Review , vol.29 , Issue.3 , pp. 210-218
    • Diamond, W.1    Pease, B.2
  • 4
    • 0036002287 scopus 로고    scopus 로고
    • "Instant Messaging Reference in an Academic Library: A Case Study"
    • (January)
    • Foley, Marianne. "Instant Messaging Reference in an Academic Library: A Case Study," College & Research Libraries 63, no. 1 (January 2002): 36-45.
    • (2002) College & Research Libraries , vol.63 , Issue.1 , pp. 36-45
    • Foley, M.1
  • 5
    • 0034342940 scopus 로고    scopus 로고
    • "Electronic Mail Reference Services in Public Library"
    • (Spring)
    • Garnsey, Beth A., and Ronald R. Powell. "Electronic Mail Reference Services in Public Library," Reference & User Services Quarterly 39, no. 3 (Spring 2000): 245-54.
    • (2000) Reference & User Services Quarterly , vol.39 , Issue.3 , pp. 245-254
    • Garnsey, B.A.1    Powell, R.R.2
  • 8
    • 33845748374 scopus 로고    scopus 로고
    • "What Are They Asking? An Analysis of Questions Asked at In-person and Virtual Service Points"
    • (Presentation at RUSA MOUSS 9th Annual Reference Research Forum, Toronto, ON, June 21)
    • Kern, M. Kathleen. "What Are They Asking? An Analysis of Questions Asked at In-person and Virtual Service Points" (Presentation at RUSA MOUSS 9th Annual Reference Research Forum, Toronto, ON, June 21, 2003).
    • (2003)
    • Kern, M.K.1
  • 9
    • 84905612666 scopus 로고    scopus 로고
    • "E-Mail Reference: Who, When, Where, and What is Asked"
    • Lederer, Naomi. "E-Mail Reference: Who, When, Where, and What is Asked," The Reference Librarian 74 (2001): 55-73.
    • (2001) The Reference Librarian , vol.74 , pp. 55-73
    • Lederer, N.1
  • 10
    • 28444443570 scopus 로고    scopus 로고
    • National Information Standards Organization. Betheseda, MD: NISO Press
    • National Information Standards Organization. Library Statistics: An American National Standard. Betheseda, MD: NISO Press, 1997.
    • (1997) Library Statistics: An American National Standard
  • 11
    • 33845789812 scopus 로고    scopus 로고
    • "Chat Reference Service: An Analysis of One Semester's Data"
    • (Fall 2001) (accessed July 25)
    • Sears, JoAnn. "Chat Reference Service: An Analysis of One Semester's Data," Issues in Science and Technology Librarianship (Fall 2001), http://www.istl.org/istl/01-fall/article2.html (accessed July 25, 2002).
    • (2002) Issues in Science and Technology Librarianship
    • Sears, J.1
  • 12
    • 33845809765 scopus 로고    scopus 로고
    • "Asking Questions in the Digital Library"
    • (Presentation at the Chicago, IL, November 15, 2002) (accessed July 29)
    • Sloan, Bernie. "Asking Questions in the Digital Library" (Presentation at the 2002 Virtual Reference Desk Conference, Chicago, IL, November 15, 2002) http://www.lis.uiuc.edu/~b-sloan/vrd_files/frame.htm (accessed July 29, 2003).
    • (2003) 2002 Virtual Reference Desk Conference
    • Sloan, B.1
  • 13
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    • "Staffing the Reference Desk: Professionals or Nonprofessionals?"
    • (July)
    • St. Clair, Jeffrey, and Rao Aluri. "Staffing the Reference Desk: Professionals or Nonprofessionals?" The Journal of Academic Librarianship 3, no. 3 (July 1977): 149-153.
    • (1977) The Journal of Academic Librarianship , vol.3 , Issue.3 , pp. 149-153
    • St. Clair, J.1    Aluri, R.2
  • 14
    • 23044529890 scopus 로고    scopus 로고
    • "A New Classification for Reference Statistics"
    • (Fall)
    • Warner, Debra G. "A New Classification for Reference Statistics," Reference & User Services Quarterly 41, no. 1 (Fall 2001): 51-55.
    • (2001) Reference & User Services Quarterly , vol.41 , Issue.1 , pp. 51-55
    • Warner, D.G.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.