A new classification for reference statistics

Reference and User Services Quarterly

Volumn 41, Issue 1, 2001, Pages 51-55

  Warner, Debra G ^a  

^a UNIVERSITY OF TEXAS HEALTH SCIENCE CENTER AT SAN ANTONIO   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 23044529890     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (31)

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2. ARL Statistics, Apr. 2000 (Washington, D.C.: Association of Research Libraries). Accessed Mar. 27, 2001, http://fisher.lib.virgina.edu/newarl.
3. Kendon L. Stubbs, "On the ARL Library Index," in Research Libraries: Measurement, Management, Marketing: Minutes of the 108th Meeting (Washington, D.C.: Association of Research Libraries, 1986), 18-20.
4. Robert E. Molyneux, "More Hortatory than Factual: Fremont Rider's Exponential Growth Hypothesis and the Context of Exponentialism," in For the Good of the Order: Essays in Honor of Edward G. Holley, ed. Delmus E. Williams (Greenwich, Conn.: JAI Pr., 1994), 107.
5. Elizabeth S. Dain, "New Models for Reference Services: Analysis of the Single Service Point" (M.L.I.S. diss., University of North Carolina at Chapel Hill, 1998).
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7. Vicki Coleman et al., "Tiered References Services: A Survey," Reference Librarian 59 (1997): 25-35.
8. Malia, "Triage and Tiers," 19.
9. Sharon L. Baker and F. Wilfrid Lancaster, The Measurement and Evaluation of Library Services (Arlington, Va.: Information Resources Pr., 1991), 239.
10. Linda Salisbury et al., "The Effect of End-user Searching on Reference Services," Bulletin of the Medical Library Association 78 (Apr. 1990): 188-91.
11. Katherine Emerson, "National Reporting on Reference Transactions, 1976-78," RQ 16 (spring 1977): 199-207.
12. ARL Statistics.
13. Wendall Sullivan, Lisa A. Schoppmann, and Patricia M. Redman, "Analysis of the Use of Reference Services in an Academic Health Sciences Library," Medical Reference Services Quarterly 13 (spring 1994): 35-53.
14. Tenopir, "Reference Use Statistics," 32.
15. Raymond Pearl, "The Personal Equation in Breeding Experiments Involving Certain Characters of Maize," Biological Bulletin XXI (Nov. 1911): 339-66.
16. Emerson, "National Reporting on Reference Transactions," 202.
17. Howard D. White, "Measurement at the Reference Desk," Drexel Library Quarterly 17 (winter 1981): 3-35.
18. Jo Bell Whitlatch, "Question Classification," in The Reference Assessment Manual (Ann Arbor, Mich.: Pierian, 1995), 42-46.
19. The Reference Assessment Manual ( Ibid., 42.
20. Martin Kesselman and Sarah Barbara Watstein, "The Measurement of Reference and Information Services," Journal of Academic Librarianship 13 (Mar. 1987): 24-30.
21. Sullivan, "Analysis of the Use of Reference Services in an Academic Health Sciences Library," 35-53;
22. Ellie A. Fogarty, "Reference Questions: Who, What, Where, When, How, and Why?" New Jersey Libraries 28 (summer 1995): 19-21;
23. Zana Etter, "Using Reference Questions to Analyze Collections and Service," New Jersey Libraries 28 (summer 1995): 21-23.
24. William A. Katz, Introduction to Reference Work (New York: McGraw-Hill, 1987), cited in Baker and Lancaster, The Measurement and Evaluation of Library Services, 236.
25. Nancy Calabretta and Rosalinda Ross, "Analysis of Reference Transactions Using Packaged Computer Programs," Medical Reference Services Quarterly 3 (fall 1984): 23-47.
26. A. Virginia Witucke, "Analyzing Reference Activities: The Affordable Solution," RQ 31 (fall 1991): 58-69.
27. Wyma J. Hood and Monte J. Gittings, "Evaluation of Service at the General Reference Desk," University of Oregon Library (Eugene, Ore.: ERIC Document Reproduction Service, ED 110 038, 1975). In Baker and Lancaster, The Measurement and Evaluation of Library Services, 237.
28. John M. Maxstadt, "A New Approach to Reference Statistics," College & Research Libraries News (Feb. 1988): 85-88;
29. Kesselman, "The Measurement of Reference and Information Services";
30. Witucke, "Analyzing Reference Activities."
31. Russell F. Dennison, "Usage-Based Staffing of the Reference Desk," Reference & User Services Quarterly 39 (winter 1999): 158-65.