Measuring user perceptions of Web site reputation

Information Processing and Management

Volumn 40, Issue 2, 2004, Pages 291-317

  Toms, Elaine G ^a   Taves, Adam R ^a  

^a UNIVERSITY OF TORONTO   (Canada)

Author keywords

AltaVista; Evaluation; Google; Lycos; Search output; TOPIC; Web site assessment; Web site reputation

Indexed keywords

ALGORITHMS; INDEXING (OF INFORMATION); ONLINE SEARCHING; SEARCH ENGINES; SEMANTICS; WEBSITES;

PUBLIC ORGANIZATIONS;

INFORMATION RETRIEVAL SYSTEMS;

EID: 0346266392     PISSN: 03064573     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ipm.2003.08.007     Document Type: Article

References (55)

1. About.com. (2001a). About - the human Internet. Available: http://www.about.com.
2. About.com. (2001b). About - our story. Available: http://ourstory.about.com/index.htm?PM=59_1100_T.
3. Alexa. (2001). The Web Information Company. Available: http://www.alexa.com.
4. Allen F. Reputation and product quality. The RAND Journal of Economics. 15(3):1984;311-327.
5. Amazon. (2002). Amazon.com - earth's biggest selection. Available: http://www.amazon.com.
6. Argus Associates. (2001). The Argus clearinghouse. Available: http://www.clearinghouse.net.
7. Bailey, B. P., Gurak, L. J., & Konstan, J. A. (2001). An examination of trust production in computer-mediated exchange. In Proceedings of the 7th conference on human factors and the Web. Available: http://www.optavia.com/hfweb/7thconferenceproceedings.zip/Bailey.pdf.
8. Barry C.L., Schamber L. Users' criteria for relevance evaluation: a cross-situational comparison. Information Processing and Management. 34(2/3):1998;219-236.
9. Brin, S., & Page, L. (1998). The anatomy of a large-scale hypertextual Web search engine. In 7th international World Wide Web conference, Brisbane, Australia. Available: http://www7.scu.edu.au/programme/fullpapers/1921/com1921.htm.
10. Chen M., Singh J.P. Computing and using reputations for Internet ratings. Wellman M.P., Shoham Y. Proceedings of the third ACM conference on electronic commerce. 2001;154-162 ACM, New York.
11. Chu W., Chu W. Signalling quality by selling through a reputable retailer: an example of renting the reputation of another agent. Marketing Science. 13(2):1994;177-189.
12. Dellarocas C. Analyzing the economic efficiency of ebay-like online reputation reporting mechanisms. Wellman M.P., Shoham Y. Proceedings of the third ACM conference on electronic commerce. 2001;171-179 ACM, New York.
13. D'Esposito J.E., Gardner R.M. University students' perceptions of the Internet: an exploratory study. The Journal of Academic Librarianship. 25(6):1999;456-461.
14. Dillon A., Vaughan M.W. It's the journey and the destination: shape and the emergent property of genre in digital documents. New Review of Multimedia and Hypermedia. 3:1997;91-106.
15. Doby V.J., Caplan R.D. Organizational stress as threat to reputation: effects on anxiety at work and at home. The Academy of Management Journal. 38(4):1995;1105-1123.
16. eBay. (2002). eBay - the world's online marketplace. Available: http://www.ebay.com.
17. Epinions. (2001). Epinions.com - welcome. Available: http://www.epinions.com/.
18. Fogg B.J., Marshall J., Laraki O., Osipovich A., Varma C., Fang N., Paul J., Trangnekar A., Shon J., Preeti S., Treinen M. What makes Web sites credible? A report on a large quantitative study. Jacko J., Sears A. Proceedings of the ACM CHI 2001 conference on human factors in computing systems. 2001;61-68 ACM, New York.
19. Fogg B.J., Tseng H. The elements of computer credibility. Williams M., Altom M. Proceedings of ACM CHI 99 conference on human factors in computing systems. 1999;80-87 ACM, New York.
20. Fombrun C., Shanley M. What's in a name? Reputation building and corporate strategy. The Academy of Management Journal. 33(2):1990;233-258.
21. Fombrun, C. J. (2001). Reputations: measurable, valuable, and manageable. American Banker Online, May 25, 2001. Available: http://www.americanbanker.com/.
22. Hill C.W.L. Cooperation, opportunism, and the invisible hand: implications for transaction cost theory. The Academy of Management Review. 15(3):1990;500-513.
23. Hosmer L.T. Trust: the connecting link between organizational theory and philosophical ethics. The Academy of Management Review. 20(2):1995;379-403.
24. Hovland C.I., Janis I.L., Kelley H.H. Communication and persuasion: Psychological studies of opinion change. 1953;Yale University Press, New Haven.
25. Ivory, M. Y., Sinha, R. R., & Hearst, M. A. (2000). Preliminary findings on quantitative measures for distinguishing highly rated information-centric Web pages. In Proceedings of the 6th conference on human factors and the Web. Available: http://www.tri.sbc.com/hfweb/ivory/paper.html.
26. Ivory M.Y., Sinha R.R., Hearst M.A. Empirically validated Web page design metrics. Jacko J., Sears A. Proceedings of the ACM CHI 2001 conference on human factors in computing systems. 2001;53-60 ACM, New York.
27. Jadad A.R., Gagliardi A. Rating health information on the Internet. Journal of the American Medical Association. 279(8):1998;611-614.
28. Jarvenpaa S.L., Tractinsky N., Saarinen L., Vitale M. Consumer trust in an Internet store: a cross-cultural validation. The Journal of Computer-Mediated Communication. 5(2):1999; http://www.ascusc.org/jcmc/vol5/issue2/jarvenpaa.html.
29. Jarvenpaa S.L., Tractinsky N., Vitale M. Consumer trust in an Internet store. Information Technology Management. 1(1-2):2000;45-71.
30. Keast G., Toms E.G., Cherry J. Measuring the reputation of Web sites: a preliminary exploration. Fox E.A., Borgman C.L. Proceedings of first ACM-IEEE-CS joint conference on digital libraries. 2001;77-78 ACM, New York.
31. Klang M. Who do you trust? Beyond encryption, secure e-business. Decision Support Systems. 31(3):2001;293-301.
32. Kleinberg J.M. Authoritative sources in a hyperlinked environment. Journal of the Association for Computing Machinery. 46(5):1999;604-632.
33. Kollock P. The emergence of exchange structures: an experimental study of uncertainty, commitment, and trust. American Journal of Sociology. 100(2):1994;313-345.
34. Lee J., Kim J., Moon J.Y. What makes Internet users visit cyber stores again? Key design factors for customer loyalty. Turner T., Szwillus G. Proceedings of the SIG CHI conference on human factors in computing systems. 2000;305-312 ACM, New York.
35. Lynch P.D., Kent R.J., Srinivasan S.S. The global Internet shopper: evidence from shopping tasks in twelve countries. Journal of Advertising Research. 41(3):2001;15-23.
36. Media metrix. (2001). Media metrix global landing. Available: http://www.mediametrix.com.
37. Nielsen, J. (1999). Reputation managers are happening. Available: http://www.useit.com/alertbox/990905.html.
38. Netratings. (2001). Nielsen//Netratings. Available: http://www.netratings.com.
39. Netscape. (2001). ODP - open directory project. Available: http://www.dmoz.org.
40. Rafiei D., Mendelzon A.O. What is this page known for? Computing Web page reputation. Computer Networks. 33(6):2000;823-835.
41. Reagle J.M. Trust in electronic markets: the convergence of cryptographers and economists. First Monday. 1(2):1996; http://www.firstmonday.dk/issues/issue2/markets/index.html.
42. Resnick P., Zeckhauser R., Friedman E., Kuwabara K. Reputation systems. Communications of the Association for Computing Machinery. 43(12):2000;45-48.
43. Rieh S.Y., Belkin N.J. Understanding judgment of information quality and cognitive authority in the WWW. Preston C.M. Proceedings of the 61st annual meeting of the american society for information science, 35. 1998;279-289 Information Today, Medford, NJ.
44. Schurr P.H., Ozanne J.L. Influences on exchange processes - buyers perceptions of a sellers trustworthiness and bargaining toughness. Journal of Consumer Research. 11(4):1985;939-953.
45. Science Academy. (2001). How to find information on the Web. Available: http://www.scienceacademy.com/find.html.
46. Shapiro C. Consumer information, product quality, and seller reputation. The Bell Journal of Economics. 13(1):1982;20-35.
47. Simpson J.A., Weiner E.S.C. Oxford English dictionary. 2nd ed. 1989;Clarendon Press, Oxford.
48. Sridhar S.S. Managerial reputation and internal reporting. The Accounting Review. 69(2):1994;343-363.
49. Toms, E. G., & Campbell, D. G. (1999). Genre as interface metaphor: exploiting form and function in digital environments. In Proceedings of the Hawaii international conference on system sciences, January 5-8, 1999, Maui (HICSS-32). IEEE (on CDROM).
50. Toms E.G., Campbell D.G., Blades R. Does genre define the shape of information: the role of form and function in user interaction with digital documents. Woods L. Proceedings of the 62nd annual meeting of the American society for information science. 1999;693-704 Information Today, Medford, NJ.
51. Wathen C.N., Burkell J. Believe it or not: factors influencing credibility on the Web. Journal of the American Society for Information Science and Technology. 53(2):2002;134-144.
52. Weigelt K., Camerer C. Reputation and corporate strategy: a review of recent theory and applications. Strategic Management Journal. 9(5):1988;443-454.
53. Whitmeyer J.M. Effects of positive reputation systems. Social Science Research. 29(2):2000;188-207.
54. Wilson P. Second-hand knowledge: An inquiry into cognitive authority. 1983;Greenwood Press, Westport, CT.
55. Yahoo. (2001). Yahoo! Available: http://www.yahoo.com.