Multiunit restaurant productivity assessment using three-phase data envelopment analysis

International Journal of Hospitality Management

Volumn 26, Issue 1, 2007, Pages 20-32

  Reynolds, Dennis ^a   Thompson, Gary M ^b  

^a WASHINGTON STATE UNIVERSITY   (United States)

^b 335 Statler Hall   (United States)

Author keywords

Data envelopment analysis; Productivity; Restaurants; Service management

Indexed keywords

EID: 33751162631     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2005.08.004     Document Type: Article

References (45)

1. Anderson R.I., Fok R., and Scott J. Hotel industry efficiency: an advanced linear programming examination. American Business Review 18 1 (2000) 40-48
2. Banker R.D., and Morey R. The use of categorical variables in data envelopment analysis. Management Science 32 1 (1986) 1613-1627
3. Barrett A., and O'Connell P.J. Does training generally work? The returns of in-company training. Industrial and Labor Relations Review 54 3 (2001) 647-662
4. Bayard K., and Troske K.R. Examining the employer-size wage premium in the manufacturing, retail trade, and service industries using employer-employee matched data. The American Economic Review 89 2 (1999) 99-103
5. Bloom G.F. Productivity in the Food Industry: Problems and Potential (1972), MIT Press, Cambridge, MA
6. Bodvarsson O.B., and Gibson W.A. Economics and restaurant gratuities: determining tip rates. American Journal of Economics and Sociology 56 2 (1997) 187-203
7. Bolton R. A dynamic model of the duration of customer's relationship with a continuous service provider: the role of satisfaction. Marketing Science 17 1 (1998) 45-65
8. Broholm A.A. Selecting sites for restaurant chains. Commercial Investment Real Estate Journal 10 1 (1991) 43-46
9. Brown J.R., and Dev C.S. Looking beyond RevPAR: productivity consequences of hotel strategies. Cornell Hotel and Restaurant Administration Quarterly 40 2 (1999) 23-33
10. Brown D.M., and Hoover L.W. Productivity measurement in foodservice: past accomplishments-a future alternative. Journal of the American Dietetic Association 90 (1990) 973-981
11. Cazals C., Florens J.P., and Simar L. Nonparametric frontier estimation: a robust approach. Journal of Econometrics 106 1 (2002) 1-25
12. Charnes A.C., Cooper W.W., and Rhodes E. Measuring efficiency of decision making units. European Journal of Operations Research 2 (1978) 429-449
13. Charnes, A.C., Cooper, W.W., Lewin, A.Y., Seiford, L.M. (Eds.), 2001. Data Envelopment Analysis: Theory, Methodology, and Application. Kluwer Academic Publishers, Norwell, MA.
14. Cooper W.W., Seiford L.M., and Tone K. Data Envelopment Analysis: A Comprehensive Text with Models, Applications, References, and DEA-solver Software (2000), Kluwer Academic Publishers, Boston
15. Donthu N., and Yoo B. Retail productivity assessment: using data envelopment analysis. Journal of Retailing 74 1 (1998) 89-105
16. Doutt J.T. Comparative productivity performance in fast-food retail distribution. Journal of Retailing 60 (1984) 98-106
17. Eccles R.G. The performance measurement manifesto. Harvard Business Review 69 (1991) 131-137
18. Farrell M. The measurement of productive efficiency. Journal of the Royal Statistical Society Series A, General 120 Part 3 (1957) 253-281
19. Ferrier, G. D., Kerstens, K., Vanden Eeckaut, P., 1994. Radial and nonradial technical efficiency measures on a DEA reference technology: a comparison using US banking data. Discussion Paper, Universitéé Catholique de Louvain (CORE).
20. Filley R.D. Putting the 'fast' in fast foods: Burger King. Industrial Engineering 15 1 (1983) 44-47
21. Goldman A. Evaluating the performance of the Japanese distribution system. Journal of Retailing 68 (1992) 11-39
22. Hammond C.J. A data envelopment analysis of UK public library systems. Applied Economics 34 5 (2002) 649-657
23. Jablonsky M. Productivity in industry and government. Monthly Labor Review 117 8 (1994) 49-57
24. Jayashree M. A data envelopment analytic model for assessing the relative efficiency of the selling function. European Journal of Operational Research 53 2 (1991) 189-206
25. Jemric I., and Vujcic B. Efficiency of banks in Croatia: a DEA approach. Comparative Economic Studies 44 2/3 (2002) 169-193
26. Kimes S.E., Chase R.B., Choi S., Lee P.Y., and Ngonzi E.N. Restaurant revenue management: applying yield management to the restaurant industry. Cornell Hotel and Restaurant Administration Quarterly 39 3 (1998) 32-39
27. Lothgren M., and Tambour M. Productivity and customer satisfaction in Swedish pharmacies. European Journal of Operational Research 115 3 (1999) 449-458
28. Lynn M. Restaurant tipping and service quality: a tenuous relationship. Cornell Hotel and Restaurant Administration Quarterly 42 1 (2001) 14-20
29. Mahajan J. Data envelopment analytic model for assessing the relative efficiency of the selling function. European Journal of Operational Research 53 (1991) 189-205
30. Morey R.C., and Dittman D.A. Evaluating a hotel GM's performance: a case study in benchmarking. Cornell Hotel and Restaurant Administration Quarterly 36 5 (1995) 30-36
31. Norman M., and Stoker B. Data Envelopment Analysis: The Assessment of Performance (1991), Wiley, New York
32. Nunamaker T.R. Measuring routine nursing service efficiency: a comparison of cost per patient day and data envelopment analysis models. Health Services Research 18 2, Part 1 (1983) 183-205
33. Ortiz-Buonafina M. The evolution of retail institutions: a case study of the Guatemalan retail sector. Journal of Macromarketing 12 (1992) 16-27
34. Parasuraman A., Zeithaml V.A., and Berry L.L. Alternative scales for measuring service quality: a comparative assessment based on psychometric and diagnostic criteria. Journal of Retailing 70 (1994) 193-199
35. Pilling B.K., Donthu N., and Henson S. Accounting for the impact of territory characteristics on sales performance: relative efficiency as a measure of salesperson performance. Journal of Personal Selling and Sales Management 19 2 (1999) 35-45
36. Powers T.F. Productivity in the service restaurant. Cornell Hotel and Restaurant Administration Quarterly 15 (1974) 49-57
37. Pullig C., Maxham J.G., and Hair J.F. Salesforce automation systems: an exploratory examination of organizational factors associated with effective implementation and salesforce productivity. Journal of Business Research 55 5 (2002) 401-415
38. Reynolds D. Productivity analysis in the on-site food-service segment. Cornell Hotel and Restaurant Administration Quarterly 39 3 (1998) 22-31
39. Reynolds D. Hospitality productivity assessment using data envelopment analysis. Cornell Hotel and Restaurant Administration Quarterly 44 2 (2003) 130-138
40. Sexton T.R., Sleeper S., and Taggart Jr. R.E. Improving pupil transportation in North Carolina. Interfaces 24 1 (1994) 87-103
41. Sherman H.D., and Ladino G. Managing bank productivity using data envelopment analysis. Interfaces 25 2 (1995) 60-73
42. Sturman M.C. The compensation conundrum: does the hospitality industry shortchange its employees-and itself?. Cornell Hotel and Restaurant Administration Quarterly 42 4 (2001) 70-76
43. Thore S., Phillips F., Ruefle T.W., and Yue P. DEA and the management of the product cycle: the U.S. computer industry. Computers and operations Research 23 4 (1996) 341-347
44. Uri N.D. Changing productive efficiency in telecommunications in the United States. International Journal of Production Economics 72 2 (2001) 121-137
45. Yoo B., Donthu N., and Pilling B.K. Channel efficiency: franchise versus non-franchise systems. Journal of Marketing Channels 4 1 (1997) 211-223