Academic library managers at work: Relationships, contacts and foci of attention

Advances in Library Administration and Organization

Volumn 19, Issue , 2002, Pages 101-136

  Kingston, Diana ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33751061458     PISSN: 07320671     EISSN: None     Source Type: Book Series    
DOI: None     Document Type: Article

References (46)

1. Anthony W.P. Perrewe P.L. Kacmar K.M. Strategic Human Resource Management 1996 Dryden Press New York
2. Baldwin D.A. The academic librarian's human resources handbook: Employer rights and responsibilities 1996 Libraries Unlimited Fort Worth
3. Beardwell I. Holden L. Human resources management: A contemporary perspective 2nd ed. 1997 Pitman Englewood Cliffs, CO
4. Becker T.E. Integrity in organizations: beyond honesty and conscientiousness Academy of Management Review 23 1 1998 154 161
5. Berry L.L. Relationship marketing L.L. Berry G.L. Shostack G.D. Upa Emerging Perspectives On Services Marketing 1983 American Marketing Association London 25 28
6. Brass D.J. Butterfield K.D. Skaggs B.C. Relationships and unethical behavior: A social network perspective Academy of Management Review 23 1 1998 14 31
7. Bundy A. Investing for a future: Client-focussed Australian academic libraries in the 1990s Australian Library Journal 46 4 1997 354 369
8. Carroll G.R. Teo A.C. On the social networks of managers Academy of Management Journal 39 2 1996 421 440
9. Cherrett C. Bringing the services together: How partnerships add value for the client Australian Library Journal 46 4 1997 370 375
10. Christopher M. Payne A. Ballantyne D. Relationship marketing: Bringing quality, customer service and marketing together 1991 Butterworth-Heinemann Chicago
11. Denison D.R. What is the difference between organizational culture and organizational climate? A native's point of view on a decade of paradigm wars Academy of Management Review 21 3 1996 619 654
12. Fisher W. Library management: The latest fad, a dismal science or just plain work Library Acquisition: Practice and Theory 20 1 1996 49 56
13. Giesecke J. Practical help for new supervisors 3rd ed. 1997 American Library Association Oxford
14. Grogan D.J. Practical Reference Work 2nd ed. 1992 Library Association Publishing Chicago, IL
15. Guillen M.F. Models of management: Work, authority, and organization in a comparative perspective 1994 University of Chicago Press London
16. Heery M. Morgan S. Practical strategies for the modern academic library 1996 Aslib Chicago
17. Hernon P. Service quality in libraries and treating users as customers and non-users as lost or never-gained customers: Editorial Journal of Academic Librarianship 22 3 1996 171 172
18. Hernon P. Altman E. Service quality in academic libraries 1996 Ablex Publishing Corporation London
19. (October) Jones C. Hesterly W.S. Borgatti S.P. A general theory of network governance: Exchange conditions and social mechanisms Academy of Management Review 22 1997 911 945
20. Katzenbach J.R. Smith D.K. The wisdom of teams: Creating the high-performance organization 1993 Harvard Business School Press Norwood, NJ
21. Kim J.T. Management, Contingency J.M. Shafritz International Encyclopedia of Public Policy and Administration 1998 Westview Boston 1344 1348
22. Unpublished Kingston D.E. Academic library managers at work: An analysis of five cases doctoral dissertation 1999 University of New South Wales Boulder
23. Kingston D.E. Themes and sub-themes in managers' work Australian Academic and Research Libraries 32 4 2001 308 320
24. Kong L.M. Academic reference librarians: Under the microscope Reference Librarian 54 1996 21 27
25. Kotler P. Andreasen A.R. Strategic marketing for nonprofit organizations 3rd ed. 1987 Prentice Hall Kensington
26. Linstead S. Understanding management: Culture, critique and change S. Linstead R.G. Small P. Jeffcutt Understanding Management 1996 Sage Englewood Cliffs, N.J. 11 33
27. Lipow A.G. Creth S.D. Building partnerships: Computing and library professionals: The proceedings of Library Solutions Institute Number 3 Chicago, Illinois, May 12–14, 1994 1995 Library Solutions Press London
28. McGregor F. Quality assessment: Combating complacency Australian Library Journal 46 1 1997 82 92
29. McKenna R. Relationship marketing: Successful strategies for the age of the customer 1991 Addison-Wesley Berkeley, CA
30. Mintzberg H. The nature of managerial work 1973 Harper and Row Reading, MA
31. Moorman R.H. Blakely G.L. Niehoff B.P. Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior? Academy of Management Journal 41 3 1998 351 357
32. Osborn R.N. Hagedoorn J. The institutionalization and evolutionary dynamics of interorganizational alliances and networks Academy of Management Journal 40 2 1997 261 278
33. Owen T. Success at the enquiry desk 1996 Library Association Publishing New York
34. Pfeffer J. Power in organizations 1981 Pitman London
35. Powell J. Peoplework: Communication dynamics for librarians 1979 American Library Association Boston
36. Prytherch R. Barthel J. The basics of readers' advisory work 1988 Clive Bingley Chicago
37. Sayles L.R. Leadership: What effective managers really do … and how they do it 1979 McGraw-Hill London
38. Schultz M. Hatch M.J. Living with multiple paradigms: The case of paradigm interplay in organizational culture studies Academy of Management Review 21 2 1996 529 557
39. Stewart R. Studies of managerial jobs and behavior: The ways forward Journal of Management Studies 26 1 1989 1 10
40. Thomas P.A. Ward V.A. Management activities of librarians in the UK EURIM: A European Conference on Research into the Management of Information Services and Libraries 20–22 November, 1973 1974 Aslib New York 55 65
41. Townley B. Reframing human resource management: Power, ethics and the subject at work 1994 Sage London
42. Watson T.J. search of management: Culture, chaos and control in managerial work 1994 Routledge London
43. Whitlatch J.B. Customer service: Implications for reference practice Reference Librarian, 49/50 1995 5 24
44. Xu H. Type and level of position in academic libraries related to communication behavior Journal of Academic Librarianship 22 4 1996 257 266
45. Yin R.K. Case study research: Design and methods 2nd ed. 1994 Sage Publications London
46. Zineldin M. Johannisson B. Dandridge T.C. Strategic relationship management: A multi-dimensional perspective: Towards a new co-opetive framework on managing, marketing and organizing 1997 Almqvist & Wiksell International Thousand Oaks, CA