Virtual teams and group member dissimilarity: Consequences for the development of trust

Small Group Research

Volumn 37, Issue 6, 2006, Pages 721-741

  Krebs, Scott A ^a   Hobman, Elizabeth V ^a   Bordia, Prashant ^b  

^a UNIVERSITY OF QUEENSLAND   (Australia)

^b UNIVERSITY OF SOUTH AUSTRALIA   (Australia)

Author keywords

Computer mediated communication; Diversity; Trust; Virtual teams

Indexed keywords

EID: 33750892920     PISSN: 10464964     EISSN: 15528278     Source Type: Journal    
DOI: 10.1177/1046496406294886     Document Type: Article

References (45)

1. Aiken, L. S., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. London: Sage.
2. Bhappu, A. D., Meader, D. K., Erwin, C. R., & Crews, J. M. (2000, August). For better or worse? Demographic diversity and computer-mediated communication in decision-making teams. Paper presented at the 60th annual meeting of the Academy of Management, Toronto, Canada.
3. Bond, M. H., & Wang, S. H. (1983). Aggressive behavior in Chinese society: The problem of maintaining order and harmony. In A. P. Goldstein & M. Segall (Eds.), Global perspectives on aggression (pp. 58-74). New York: Pergamon.
4. Bontempo, R., Lobel, S. A., & Triandis, H. C. (1990). Compliance and value internalization in Brazil and the U.S.: Effects of allocentrism and anonymity. Journal of Cross-Cultural Psychology, 21, 200-213.
5. Bordia, P. (1997). Face-to-face versus computer-mediated communication: A synthesis of the experimental literature. Journal of Business Communication, 34, 99-120.
6. Brewer, M. (1979). In-group bias in the minimal intergroup situation: A cognitive motivational analysis. Psychological Bulletin, 86, 307-324.
7. Chang, A., Irmer, B., Bordia, P., & Hobman, E. (2004). How much more time is needed? The development of social and task cohesion in computer-mediated and face-to-face task groups. Manuscript submitted for publication.
8. Chattopadhyay, P. (1999). Beyond direct and symmetrical effects: The influence of demographic dissimilarity on organizational citizenship behavior. Academy of Management Journal, 42, 273-287.
9. Chidambaram, L. (1996). Relational development in computer-supported groups. MIS Quarterly, 20 (2). 143-165.
10. Dubrivsky, V. J., Kiesler, S., & Sethna, B. N. (1991). The equalization phenomenon: Status effects in computer-mediated and face-to-face decision-making groups. Human Computer Interaction, 6, 119-146.
11. Gabarro, L. (1978). The development of trust: Influence and expectations. In A. G. Athos & J. J. Gabarro (Eds.), Interpersonal behavior: Communication and understanding relationships (pp. 290-303). Englewood Cliffs, NJ: Prentice Hall.
12. Handy, C. (1995). Trust and the virtual organization. Harvard Business Review, 73 (3). 40-49.
13. Harrison, D. A., Price, K. H., Gavin, J. H., & Florey, A. T. (2002). Time, teams, and task performance: Changing effects of surface-and deep-level diversity on group functioning. Academy of Management Journal, 45 (5). 1029-1045.
14. Hartel, C. E., & Fujimoto, Y. (1999). Explaining why diversity sometimes has positive effects in organizations and sometimes has negative effects in organizations: The perceived dissimilarity openness moderator model. In L. N. Dosier & J. B. Keys (Eds.), Academy of Management best papers proceedings [CD-ROM]. Pleasantville, NY: Academy of Management.
15. Hobman, E. V., Bordia, P., & Gallois, C. (2003). Consequences of feeling dissimilar from others in a work team. Journal of Business and Psychology, 17, 301-325.
16. Hobman, E. V., Bordia, P., & Gallois, C. (2004). Perceived dissimilarity and work group involvement: The moderating effects of group openness to diversity. Group & Organization Management, 29, 560-587.
17. Hobman, E. V., Bordia, P., Irmer, B., & Chang, A. (2002). The expression of conflict in computer-mediated and face-to-face groups. Small Group Research, 33, 439-465.
18. Hofstede, G. (1997). Cultures and organizations: Software of the mind. New York: McGraw-Hill.
19. Irmer, B., Chang, A., & Bordia, P. (2000, August). The development of social and task cohesion in face-to-face and computer-mediated communication task groups. Best Paper Proceedings, Academy of Management Annual Conference, Toronto, Canada.
20. Jarvenpaa, S. L., Knoll, K., & Leidner, D. (1998). Is anybody out there? Antecedents of trust in global virtual teams. Journal of Management Information Systems, 14 (4). 29-64.
21. Jarvenpaa, S. L., & Leidner, D. (1999). Communication and trust in global virtual teams. Organization Science, 10, 791-815.
22. Jehn, K. A., Chadwick, C., & Thatcher, S. (1997). To agree or not to agree: Diversity, conflict, and group outcomes. International Journal of Conflict Management, 8, 287-306.
23. Jehn, K. A., Northcraft, G. B., & Neale, M. A. (1999). Why differences make a difference: A field study of diversity, conflict, and performance in workgroups. Administrative Science Quarterly, 44 (4). 741-763.
24. Jones, T. W., & Bowie, N. E. (1998). Moral hazards on the road to the "virtual" corporation. Business Ethics Quarterly, 8, 273-292.
25. Kayworth, T., & Leidner, D. (2000). The global virtual manager: A prescription for success. European Management Journal, 18, 183-194.
26. Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20, 709-734.
27. McAllister, D. J. (1995). Affect-and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38, 24-59.
28. McGrath, J. E., Arrow, H., Gruenfeld, D. H., Hollingshead, A. B., & O'Connor, K. M. (1993). Group tasks and technology: The effect of experience and change. Small Group Research, 24, 406-420.
29. Meyerson, D., Weick, K. E., & Kramer, R. M. (1996). Swift trust and temporary groups. In R. M. Kramer & T. R. Tyler (Eds.), Trust in organizations: Frontiers of theory and research (pp. 166-195). Thousand Oaks, CA: Sage.
30. Nohria, N., & Eccles, R. G. (1992). Face-to-face: Making network organizations work. In N. Nohria & R. G. Eccles (Eds.), Networks and organizations: Structure, form, and action (pp. 228-308). Boston: Harvard Business School Press.
31. Oetzel, J. G. (1998). Explaining individual communication processes in homogeneous and heterogeneous groups through individualism-collectivism and self-construal. Human Communication Research, 25, 202-224.
32. O'Hara-Devereaux, M., & Johansen, B. (1994). Global work: Bridging distance, culture, and time. San Francisco: Jossey-Bass.
33. Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioural research: A critical review of the literature and recommended strategies. Journal of Applied Psychology, 88, 879-903.
34. Popovich, P. M., Hyde, K. R., Zakarajesk, T., & Blumer, C. (1987). The development of the attitudes toward computer usage scale. Educational and Psychological Measurement, 47, 261-298.
35. Porter, T. W., & Lilly, B. S. (1996). The effects of conflict, trust, and task commitment on project team performance. The International Journal of Conflict Management, 7, 361-376.
36. Rousseau, D., & Parks, J. M. (1993). The contracts of individuals and organizations. In B. Staw & L. Cummings (Eds.), Research in organizational behavior (Vol. 15, pp. 1-43). Greenwich, CT: JAI.
37. Thomas, D. C. (1999). Cultural diversity and work group effectiveness. An experimental study. Journal of Cross-Cultural Psychology, 30, 242-263.
38. Tsui, A., Egan, T., & O'Reilly, C. (1992). Being different: Relational demography and organizational attachment. Administrative Science Quarterly, 37, 549-579.
39. Turner, J. C. (1982). Toward a cognitive definition of the group. In H. Tajfel (Ed.), Social identity and intergroup relations (pp. 15-40). Cambridge, UK: Cambridge University Press.
40. Turner, J. C., Hogg, M. A., Oakes, P. J., Reicher, S. D., & Wetherell, M. S. (1987). Rediscovering the social group: A self-categorisation theory. Oxford, UK: Basil Blackwell.
41. Walther, J. B. (1992). Interpersonal effects in computer-mediated communication: A relational perspective. Communication Research, 19, 52-90.
42. Walther, J. B. (1996). Computer-mediated communication: Impersonal, interpersonal, and hyperpersonal interaction. Communication Research, 23, 3-43.
43. Williams, K. Y., & O'Reilly, C. A. (1998). Demography and diversity in organizations: A review of 40 years of research. Research in Organizational Behavior, 20, 77-140.
44. Williams, M. (2001). In whom we trust: Group membership as an affective context for trust development. Academy of Management Review, 26, 377-396.
45. Zenger, T. R., & Lawrence, B. S. (1989). Organizational demography: The differential effects of age and tenure distributions on technical communication. Academy of Management Journal, 32, 353-376.