When the chips are down: Social and technical aspects of computer failure and repair

Interacting with Computers

Volumn 18, Issue 6, 2006, Pages 1260-1277

  Quayle, Michael ^a   Durrheim, Kevin ^a  

^a UNIVERSITY OF KWAZULU NATAL   (South Africa)

Author keywords

Computer failure; Dependable computing; HCI; Help desk; Human factors; Reliability; Social aspects

Indexed keywords

HUMAN COMPUTER INTERACTION; INTERFACES (COMPUTER); PERSONNEL; RELIABILITY; SOCIAL ASPECTS;

COMPUTER FAILURE; DEPENDABLE COMPUTING; HELP-DESK; HUMAN FACTORS;

COMPUTER SYSTEM RECOVERY;

EID: 33750714028     PISSN: 09535438     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.intcom.2006.03.003     Document Type: Article

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