Analysis and synthesis of help-desk responses

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 3683 LNAI, Issue , 2005, Pages 890-897

  Marom, Yuval ^a   Zukerman, Ingrid ^a  

^a MONASH UNIVERSITY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

ASSOCIATIVE PROCESSING; ELECTRONIC MAIL; INFORMATION ANALYSIS; RELIABILITY;

CORPUS-BASED APPROACH; HELP-DESK OPERATORS; HELP-DESK RESPONSES; HIGH-PRECISION RESPONSES;

USER INTERFACES;

EID: 33745326154     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/11553939_126     Document Type: Conference Paper

References (7)

1. Marom, Y., Zukerman, I.: Corpus-based generation of easy help-desk responses. Technical Report 2005/166, School of Computer Science and Software Engineering, Monash University, Clayton, Australia (2005)
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