Online Support Systems

ACM Computing Surveys

Volumn 28, Issue 1, 1996, Pages 197-200

  Selber, Stuart A ^a   Johnson Eilola, Johndan ^b   Mehlenbacher, Brad ^c  

^a CLARKSON UNIVERSITY   (United States)

^b PURDUE UNIVERSITY   (United States)

^c NORTH CAROLINA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0007575476     PISSN: 03600300     EISSN: 15577341     Source Type: Journal    
DOI: 10.1145/234313.234397     Document Type: Article

References (6)

1. Brockmann, R. 1992. Writing Better Computer User Documentation: From Paper to Online 2nd ed. Wiley, New York.
2. Caernarven-Smith, P. 1990. Annotated bibliography on costs, productivity, quality, and profitability in technical publishing: 1956-1988. Tech. Commun. 37 2, 116-121.
3. Duffy, T. M., Palmer, J. E., and Mehlenbacher, B. 1992. Online Help: Design and Evaluation. Ablex, Norwood, NJ.
4. Horton, W. 1990. Designing and Writing Online Documentation: Help Files to Hypertext. Wiley, New York.
5. Rubens, P. and Krull, R. 1985. Applications of research on document design to online displays. Tech. Commun. 37 4, 29-34.
6. Shneiderman, B. 1987. Designing the User Interface: Strategies for Effective Human-Computer Interaction. Addison-Wesley, Reading, MA.