Technicians in the workplace: Ethnographic evidence for bringing work into organization studies

Administrative Science Quarterly

Volumn 41, Issue 3, 1996, Pages 404-441

  Barley, Stephen R ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0030305439     PISSN: 00018392     EISSN: None     Source Type: Journal    
DOI: 10.2307/2393937     Document Type: Article

References (97)

1. Adler, Paul 1992 Technology and the Future of Work. New York: Oxford University Press.
2. Attewell, Paul 1987 "The de-skilling controversy." Work and Occupations, 14: 323-346.
3. 1990 "What is skill?" Work and Occupations, 17: 422-448.
4. Baran, Barbara 1987 "The technological transformation of white-collar work: A case study of the insurance industry." In Heidi I. Hartman (ed.), Computer Chips and Paper Clips: Technology and Women's Employment: 25-62. Washington, DC: National Academy Press.
5. Barker, James R. 1993 "Tightening the iron cage: Concertive control in self-managing teams." Administrative Science Quarterly, 38: 408-437.
6. Barley, Stephen R. 1986 "Technology as an occasion for structuring: Evidence from observations of CT scanners and the social order of radiology departments." Administrative Science Quarterly, 31: 78-108.
7. 1990 "The alignment of technology and structure through roles and networks." Administrative bcience Quarterly, 35: 61-103.
8. 1996 The New World of Work. London: British North-American Research.
9. Barley, Stephen R., and Beth Bechky 1994 "In the backrooms of science: The work of technicians in science labs." Work and Occupations, 21: 85-126.
10. Becker, Howard S., Blanche Geer, Everett C. Hughes, and Anselm L. Strauss 1961 Boys in White. Chicago University of Chicago Press.
11. Beniger, James R. 1986 The Control Revolution: Technological and Economic Origins of the Information Society. Boston: Harvard University Press.
12. Blackler, Frank, Michael Reed, and Alan Whitaker 1993 "Editorial introduction: Knowledge workers and contemporary organizations." Journal of Management Studies, 30: 851-862.
13. Blau, Peter M. 1964 Exchange and Power in Social Life. New York: Wiley.
14. Blauner, Robert 1964 Alienation and Freedom: The Factory Worker and His Industry. Chicago: University of Chicago Press.
15. Braverman, Harry 1973 Labor and Monopoly Capital. New York: Monthly Labor Review Press.
16. Byrne, John A. 1993 "The virtual corporation." Businessweek, October 18: 66-72.
17. Cain, Pamela S., and Donald J. Treiman 1981 "The Dictionary of Occupational Titles as a source of occupational data." American Sociological Review, 46: 253-278.
18. Carey, Max, and Alan Eck 1984 "How workers get their training." Occupational Outlook Quarterly, Winter: 3-21.
19. Chandler, Alfred D. 1977 The Visible Hand: The Managerial Revolution in American Business. Boston: Harvard University Press.
20. Crompton, Rosemary, and Stuart Reid 1982 "The deskilling of clerical work." In Stephen Wood (ed.), The Degradation of Work: Skill, Deskilling and the Labour Process: 146-162. London: Hutchinson.
21. Crozier, Michel 1964 The Bureaucratic Phenomenon. Chicago: University of Chicago Press.
22. Darr, Asaf 1994 "Science, art and craft in engineering: A comparative study of sales and R&D engineers." Working paper, School of Industrial and Labor Relations, Cornell University.
23. Derber, Charles, and William A. Schwartz 1991 "New mandarins or new proletariat? Professional power at work." In Pamela Tolbert and Stephen R. Barley (eds.), Research in the Sociology of Organizations, 8: 71-96. Greenwich, CT: JAI Press.
24. Dertouszos, Michael L., Richard K. Lester, and Robert M. Solow 1989 Made in America: Regaining the Productive Edge. Cambridge, MA: MIT Press.
25. Diprete, Thomas A. 1988 "The upgrading and downgrading of occupations: Status redefinition vs deskilling as alternative theories of change." Social Forces, 66: 725-746.
26. Dougherty, Deborah 1992 "Interpretive barriers to successful product innovation in large firms." Organization Science, 3: 179-202.
27. Etzioni, Amitai 1969 The Semi-Professions and Their Organization. New York: Free Press.
28. Evan, William M. 1964 "On the margin: The engineering technician." In Peter L. Berger (ed.), The Human Shape of Work: 83-112. South Bend, IN: Gateway.
29. Faunce, William A. 1965 "Automation and the division of labor." Social Problems, 13: 147-160.
30. Franke, Walter, and Irvin Sobel 1970 The Shortage of Skilled and Technical Workers. Lexington, MA: Heath Lexington.
31. Freidson, Eliot 1973 "Professions and the occupational principle." In Eliot Freidson (ed.), Professions and Their Prospects: 19-37. Beverly Hills, CA: Sage.
32. Glenn, Evelyn Nakano, and Roslyn L. Feldberg 1979 "Proletarianizing clerical work: Technology and organizational control in the office." In Andrew Zimbalist (ed.), Case Studies in the Labor Process: 51-72. New York: Monthly Review Press.
33. Gorz, Andre 1982 Farewell to the Working Class. London: Pluto.
34. Hammer, Michael, and James Champy 1993 Reengineering the Corporation: A Manifesto for Business Revolution. New York: Harper Business.
35. Handy, Charles 1989 The Age of Unreason. Boston: Harvard University Press.
36. Harper, Douglas 1987 Working Knowledge: Skill and Community in a Small Shop. Chicago: University of Chicago Press.
37. Hirschhorn, Larry 1984 Beyond Mechanization. Cambridge, MA: MIT Press.
38. Hounshell, David A. 1984 From American System to Mass Production: 1800-1932. Baltimore: Johns Hopkins University Press.
39. Hull, Daniel M. 1986 "Introduction: Preparing technicians for tomorrow's jobs." In Technician Education Directory: vii-xvii. Ann Arbor, MI: Prakken Publications.
40. Jacoby, Sanford M. 1991 Masters to Managers: Historical and Comparative Perspectives on American Employers. New York: Columbia University Press.
41. Keefe, Jeffrey, Adrienne Eaton, Ruth Milkman, and Cydney Pullman 1992 "High tech auto work: The dynamics of worker alienation, boredom, and job pressures in the modern auto plant." Working paper, Institute of Management and Labor Relations, Rutgers University.
42. Keefe, Jeffrey, and Denise Potosky 1996 "Technical dissonance: Conflicting portraits of technicians." In Stephen R. Barley and Julian Orr (eds.), Between Craft and Science: Technical Workers in U.S. Settings. Ithaca, NY: ILR Press (forthcoming).
43. Kern, Horst, and Michael Schumman. 1992 "New concepts of production and the emergence of the systems controller." In Paul Adler (ed.), Technology and the Future of Work: 111-148. New York: Oxford University Press.
44. Koch, James L. 1977 "Status inconsistency and the technician's work adjustment." Journal of Occupational Psychology, 50: 121-128.
45. Kraft, Philip 1979 "The industrialization of computer programming: From programming to software production." In Andrew Zimbalist (ed.), Case Studies in the Labor Process: 1-17. New York: Monthly Review Press.
46. Kuhn, Sarah 1989 "The limits to industrialization: Computer software development in a large commercial bank." In Stephen Wood (ed.), The Transformation of Work?: Skill, Flexibility and the Labour Process: 266-278. London: Unwin Hyman.
47. Lave, Jean, and Etienne Wenger 1991 Situated Learning: Legitimate Peripheral Participation. Cambridge: Cambridge University Press.
48. Lockwood, David 1958 The Black-coated Worker. London: Allen and Unwin.
49. Majchrzak, Ann 1988 The Human Side of Factory Automation. San Francisco: Jossey-Bass.
50. Mallet, Serge 1975 The New Working Class. Nottingham: Spokesman.
51. Mann, Floyd C., and Richard C. Hoffman 1960 Automation and the Worker. New York: Holt.
52. Mechanic, David 1962 "Sources of power of lower participation in complex organizations." Administrative Science Quarterly, 7: 349-364.
53. Milkman, Ruth, and Cydney Pullman 1991 "Technological change in an auto assembly plant: The impact on workers' tasks and skills." Work and Occupations, 18: 123-147.
54. Miller, A., D. J. Treiman, P. S. Cain, and P. A. Roos 1980 Jobs and Occupations: A Critical Review of the Dictionary of Occupational Titles. Washington, DC: National Academy Press.
55. Mintzberg, Henry 1979 The Structuring of Organizations. New York: Prentice-Hall.
56. Nadel, Siegfried F. 1957 The Theory of Social Structure. Glencoe, IL: Free Press.
57. Nelsen, Bonalyn 1996a "Work as a moral act: How emergency medical technicians understand their work." In Stephen R. Barley and Julian Orr (eds.), Between Craft and Science: Technical Workers in U.S. Settings. Ithaca, NY: ILR Press (forthcoming).
58. 1996b "Building a better worker: An investigation of the nature and implications of technological change and the rise of knowledge work." Unpublished doctoral dissertation, School of Industrial and Labor Relations, Cornell University.
59. Nelsen, Bonalyn, and Stephen R. Barley 1993a "Toward an emic understanding of professionalism among technical workers." Working paper, National Center for the Educational Quality of the Workforce, University of Pennsylvania.
60. 1993b "The social negotiation of a recognized occupational identity." Working paper, Program on Technology and Work, School of Industrial and Labor Relations, Cornell University.
61. Nelson, Daniel 1975 Origins of the New Factory System in the United States: 1880-1920. Madison, WI: University of Wisconsin Press
62. Neuhauser, Peg C. 1988 Tribal Warfare in Organizations. Cambridge, MA: Ballinger.
63. Noble, David 1984 Forces of Production: A Social History of Industrial Automation. New York: Knopf.
64. Orr, Julian E. 1996 Talking about Machines: An Ethnography of a Modern Job. Ithaca, NY: ILR Press.
65. Owen, James H. 1984 Technician Supply and Demand: How Can Community and Technical Colleges Help Fill the Need? Washington, DC: Council for Occupational Education.
66. Pentland, Brian T. 1992 "Organizing moves in software support hotlines." Administrative Science Quarterly, 37: 527-548.
67. 1996 "Bleeding edge epistemology: Practical problem solving in software support hotlines." In Stephen R. Barley and Julian Orr (eds.), Between Craft and Science: Technical Workers in U.S. Settings. Ithaca, NY: ILR Press (forthcoming).
68. Poulantzas, Nicos 1978 Classes in Contemporary Capitalism. London: Verso.
69. Powell, Walter W. 1990 "Neither market nor hierarchy: Network forms of organization." In Barry M. Staw and L. L. Cummings (eds.), Research in Organizational Behavior, 12: 295-335. Greenwich, CT: JAI Press.
70. Prechel, Harland 1994 "Economic crisis and the centralization of control over the managerial process: Corporate restructuring and neo-Fordist decision-making. American Sociological Review, 59: 723-745.
71. Quinn, James Brian 1992 Intelligent Enterprise. New York. Free Press.
72. Roberts, B. C., Ray Loveridge, John Gennard, and J. V. Eason 1972 Reluctant Militants: A Study of Industrial Technicians. London: Heinemann.
73. Ruzic, Nil P. 1981 "The automated factory." In Tom Forester (ed.), The Microelectronics Revolution: 165-173. Cambridge. MA: MIT Press.
74. Scarselletta, Mario 1996 "The infamous lab error: Education, skill and quality in medical technicians' work." In Stephen R. Barley and Julian Orr (eds.), Between Craft and Science: Technical Workers in U.S. Settings. Ithaca, NY: ILR Press (forthcoming).
75. Scherer, F. M., and Keun Huh 1992 "Top managers' education and r&d investment." Research Policy, 21: 507-511.
76. Scott, W. Richard 1981 Organizations: Rational, Natural and Open Systems. New York: Prentice-Hall.
77. Shaiken, Harley 1984 Work Transformed: Automation and Labor in the Computer Age. New York: Holt, Rinehart, and Winston.
78. Silvestri, George, and John Lucasiewicz 1991 "Occupational employment projections." Monthly Labor Review, Winter: 64-94.
79. Smith, Chris 1987 Technical Workers: Class, Labour and Trade Unionism. London: MacMillan.
80. Spenner, Kenneth I. 1979 "Temporal changes in work content." American Sociological Review, 44: 968-975.
81. 1983 "Temporal change in the skill level of work." American Sociological Review, 48: 824-837.
82. Steinberg, Ronnie J. 1990 "Social construction of skill: Gender, power, and comparable worth." Work and Occupations, 17: 449-482.
83. Strauss, Anselm, Leonard Schatzman, Rue Bucher, Danuta Ehrlich, and Melvin Sabshin 1964 Psychiatric Ideologies and Institutions. Glencoe, IL: Free Press.
84. Szafran, Robert F. 1992 "Measuring occupational change over four decennial censuses: 1950-1980." Work and Occupations, 19: 293-327.
85. Taitro, Donna 1992 "The impact of information technology of office personnel staff at Cornell University." Working paper, Cornell Information Technologies, Cornell University.
86. Taylor, Frederick Winslow 1911 The Principles of Scientific Management. New York: Norton.
87. Thompson, James D. 1967 Organizations in Action. New York: McGraw-Hill.
88. U.S. Department of Labor 1977 Dictionary of Occupational Titles. Washington, DC: U.S. Government Printing Office.
89. Van Maanen, John, and Stephen R. Barley 1984 "Occupational communities: Culture and control in organizations." In Barry M. Staw and Larry L. Cummings (eds.), Research in Organizational Behavior, 6: 287-365. Greenwich, CT: JAI Press.
90. Wallace, Jean E. 1995 "Organizational and professional commitment in professional and nonprofessional organizations." Administrative Science Quarterly, 40: 228-255.
91. Weber, Max 1968 Economy and Society. Berkeley, CA: University of California Press.
92. Whalley, Peter, and Stephen R. Barley 1996 "Technical work in the division of labor: Stalking the wily anomaly." In Stephen R. Barley and Julian Orr (eds.), Between Craft and Science: Technical Workers in U.S. Settings. Ithaca, NY: ILR Press (forthcoming).
93. Winch, Graham, and Eric Schneider 1993 "Managing the knowledge-based organization: The case of architectural practice." Journal of Management Studies, 40: 923-938.
94. Womack, James P., Daniel T. Jones, and Daniel Roos 1990 The Machine That Changed the World: The Story of Lean Production. Cambridge, MA: MIT Press.
95. Zabusky, Stacia 1996 "Computers, clients and expertise: Negotiating technical identities in a non-technical world." In Stephen R. Barley and Julian Orr (eds.), Between Craft and Science: Technical Workers in U.S. Settings. Ithaca, NY: ILR Press (forthcoming).
96. Zabusky, Stacia, and Stephen R. Barley 1996 "Redefining success: Ethnographic observations on the careers of technicians." In Paul Osterman (ed.), Broken Ladders: White-Collar Careers in Transition. Cambridge: Cambridge University Press (forthcoming).
97. Zuboff, Shoshana 1989 In the Age of the Smart Machine. New York: Basic Books.