Customer satisfaction with patient care: "Where's the beef?"

Journal of Hospital Marketing and Public Relations

Volumn 17, Issue 1, 2006, Pages 79-107

  Vukmir, Rade B ^a  

^a Northwest 931 Montefiore Hospital   (United States)

Author keywords

Customer satisfaction; Customer service; Emergency department; Health care; Quality

Indexed keywords

ARTICLE; BACKACHE; CONFIDENCE INTERVAL; CONTROLLED STUDY; DEMOGRAPHY; EMERGENCY CARE; EMERGENCY WARD; EMPATHY; FATIGUE; HEALTH CARE; HEALTH CARE QUALITY; HEALTH SERVICE; HUMAN; INTERPERSONAL COMMUNICATION; MEDICAL DECISION MAKING; MEDICAL LITERATURE; MEDICAL PRACTICE; PATIENT CARE; PATIENT SATISFACTION; PEER REVIEW; PHYSICIAN; PRIORITY JOURNAL; QUESTIONNAIRE; SATISFACTION;

BENCHMARKING; EMERGENCY SERVICE, HOSPITAL; HOSPITAL-PATIENT RELATIONS; HUMANS; PATIENT SATISFACTION; PROFESSIONAL-PATIENT RELATIONS; QUALITY OF HEALTH CARE;

EID: 33750405223     PISSN: 15390942     EISSN: 15390934     Source Type: Journal    
DOI: 10.1300/J375v17n01_06     Document Type: Article

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