A longitudinal examination of the asymmetric impact of employee and customer satisfaction on retail sales

Managing Service Quality: An International Journal

Volumn 16, Issue 5, 2006, Pages 442-459

  Keiningham, Timothy L ^a   Aksoy, Lerzan ^b   Cooil, Bruce ^c   Peterson, Kenneth ^a   Vavra, Terry G ^a  

^a Ipsos   (United States)

^b KOÇ UNIVERSITY   (Turkey)

^c VANDERBILT UNIVERSITY   (United States)

Author keywords

Business performance; Customer satisfaction; Job satisfaction; United States of America

Indexed keywords

EID: 33749329182     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520610686124     Document Type: Article

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