A survey of patient's rights representatives in Israeli hospitals: 1999-2000

Medicine and Law

Volumn 20, Issue 1, 2001, Pages 17-36

  Kismodi, Eszter ^a   Hakimian, Rina ^b  

^a RN Patients Rights Consult Center   (Hungary)

^b GERTNER INSTITUTE FOR EPIDEMIOLOGY AND HEALTH POLICY RESEARCH   (Israel)

Author keywords

1996 Patients' Rights Act; Patients' complaints; Patients' representative; Patients' rights; Training of staff

Indexed keywords

ARTICLE; AWARENESS; DATA ANALYSIS; EDUCATION PROGRAM; HEALTH MAINTENANCE ORGANIZATION; HEALTH SERVICE; HEALTH SURVEY; HOSPITAL; HOSPITAL ADMINISTRATOR; HUMAN; INFORMATION PROCESSING; INTERVIEW; ISRAEL; LAW; MEDICAL EDUCATION; MEDICAL PRACTICE; MEDICAL RECORD; MEDICAL STAFF; MEDICOLEGAL ASPECT; PATIENT INFORMATION; PATIENT RIGHT; PHYSICIAN ATTITUDE; ADMINISTRATIVE PERSONNEL; EMPIRICAL APPROACH; HOSPITAL MANAGEMENT; IN SERVICE TRAINING; INFORMATION SERVICE; LEGAL ASPECT; METHODOLOGY; PATIENT ADVOCACY; PATIENT SATISFACTION; PROFESSIONAL PATIENT RELATIONSHIP; ROLE PLAYING; STANDARD; WORK;

EMPIRICAL APPROACH; PROFESSIONAL PATIENT RELATIONSHIP;

ADMINISTRATIVE PERSONNEL; DATA COLLECTION; HOSPITAL ADMINISTRATION; HUMANS; INFORMATION SERVICES; INSERVICE TRAINING; ISRAEL; JOB DESCRIPTION; PATIENT ADVOCACY; PATIENT SATISFACTION; ROLE;

EID: 0034744153     PISSN: 07231393     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (6)

1. The Patients' Rights Act enumerated the following rights: The fundamental right to medical care, a prohibition on discrimination, the right to receive medical care in a "proper" manner, the right to be informed of the identity and position of those providing medical treatment, the right to obtain a second opinion, the right to continuity of care, the right to receive visitors, the right to measures which preserve one's dignity and privacy, the right to care in medical emergencies, the right to obtain a medical examination by a physician in the emergency department.
2. The law also mandates the establishment of ethics committees at hospitals, and enumerates several other duties of medical staff and hospitals.
3. The Act provides this instruction: "The director of a medical facility shall designate a person to be responsible for the observance of patients' rights, whose duties shall be: (1) to give advice and assistance to a patient as to the realization of his rights under this Act; (2) to receive, investigate, and process patients' complaints; complaints regarding the quality of medical care shall be referred to the attention of the facility director; (3) to educate and instruct all medical and administrative staff in the facility in all matters regarding the provisions of the Act."
4. For more information regarding the specific hospitals and the results of the interview, please contact the authors.
5. The Questionnaire is attached as an appendix.
6. The law states that the duties of the responsible individual are as follows: " (1) to give advice and assistance to a patient as to the realization of his rights under this Act. (2) To receive, investigate, and process patients' complaints; complaints regarding the quality of medical care shall be referred to the attention of the facility director.