How safe is triage by an after-hours telephone call center?

Pediatrics

Volumn 118, Issue 2, 2006, Pages 457-463

  Kempe, Allison ^a,b,c   Bunik, Maya ^a,c   Ellis, Jennifer ^d   Magid, David ^d   Hegarty, Teresa ^c   Dickinson, L Miriam ^b   Steiner, John F ^b  

^a Children's Hospital Colorado   (United States)

^b UNIVERSITY OF COLORADO   (United States)

^c CHILDREN S HOSPITAL   (United States)

^d KAISER PERMANENTE   (United States)

Author keywords

Call center; Health care delivery; Telephone medicine; Telephone triage

Indexed keywords

ADOLESCENT; ARTICLE; CHILD; CHILD HEALTH CARE; DEATH; EMERGENCY HEALTH SERVICE; FEMALE; HEALTH CARE ACCESS; HOME CARE; HOSPITALIZATION; HUMAN; INFANT; MALE; NURSE; PATIENT REFERRAL; PEDIATRIC HOSPITAL; PRIORITY JOURNAL; TELEPHONE; TREATMENT OUTCOME; AMBULATORY CARE; DIAGNOSIS RELATED GROUP; EMERGENCY; EVALUATION; HEALTH CARE DELIVERY; HEALTH MAINTENANCE ORGANIZATION; HOSPITAL; HOSPITAL MANAGEMENT; NEWBORN; NURSING; ORGANIZATION AND MANAGEMENT; PARENT; PATIENT COMPLIANCE; PRESCHOOL CHILD; PSYCHOLOGICAL ASPECT; RETROSPECTIVE STUDY; SAFETY; STATISTICS; UNITED STATES;

ADOLESCENT; AFTER-HOURS CARE; APPOINTMENTS AND SCHEDULES; CHILD; CHILD, PRESCHOOL; COLORADO; DIAGNOSIS-RELATED GROUPS; EMERGENCIES; FEMALE; HEALTH MAINTENANCE ORGANIZATIONS; HOSPITALIZATION; HOSPITALS, PEDIATRIC; HUMANS; INFANT; INFANT, NEWBORN; MALE; NURSES; OFFICE VISITS; PARENTS; PATIENT COMPLIANCE; REFERRAL AND CONSULTATION; RETROSPECTIVE STUDIES; SAFETY; TELEPHONE; TRIAGE;

EID: 33748432001     PISSN: 00314005     EISSN: 02105721     Source Type: Journal    
DOI: 10.1542/peds.2005-3073     Document Type: Article

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