Outcomes of a nurse-led telephone triage service in Australia

International Journal of Nursing Practice

Volumn 11, Issue 1, 2005, Pages 5-12

  Keatinge, Diana ^a   Rawlings, Kate ^b  

^a UNIVERSITY OF NEWCASTLE   (Australia)

^b JOHN HUNTER CHILDREN S HOSPITAL   (Australia)

Author keywords

Paediatric; Parents' satisfaction; Telephone triage

Indexed keywords

ADOLESCENT; ADULT; ARTICLE; AUSTRALIA; CHILD; EMERGENCY HEALTH SERVICE; EPIDEMIOLOGY; FEMALE; HUMAN; INFANT; MALE; METHODOLOGY; NURSE ATTITUDE; NURSING RESEARCH; OUTCOME ASSESSMENT; PATIENT SATISFACTION; PEDIATRIC NURSING; PRESCHOOL CHILD; QUESTIONNAIRE; RISK ASSESSMENT; STANDARD; STATISTICS; TELECONSULTATION; TELEPHONE; UTILIZATION REVIEW;

ADOLESCENT; ADULT; CHILD; CHILD, PRESCHOOL; FEMALE; HEALTH CARE SURVEYS; HOTLINES; HUMANS; INFANT; MALE; NEW SOUTH WALES; NURSE'S ROLE; NURSING RESEARCH; OUTCOME ASSESSMENT (HEALTH CARE); PATIENT SATISFACTION; PEDIATRIC NURSING; QUESTIONNAIRES; REMOTE CONSULTATION; RISK ASSESSMENT; TELEPHONE; TRIAGE;

EID: 16644362235     PISSN: 13227114     EISSN: 1440172X     Source Type: Journal    
DOI: 10.1111/j.1440-172X.2005.00495.x     Document Type: Article

References (19)

1. Chobanuk J, Pituskin E, Kashuba L, Bates J. Telephone triage in acute oncology. Canadian Nurse 1999; 95 : 30-32.
2. Shorter N, Matthews L. An ED-based health information line staffed by emergency nurses. Journal of Emergency Nurses 1996; 22 : 293-295.
3. Coleman A. Where do I stand? Legal implications of telephone triage. Journal of Clinical Nursing 1997; 6 : 227- 231.
4. Dale H, Williams S, Crouch R. Development of telephone advice in A & E: Establishing the view of staff. Nursing Standard 1995; 9 : 28-31.
5. Robinson DL, Anderson MM, Acheson PM. Telephone advice: Lessons learning and considerations for starting programs. Journal of Emergency Nursing 1996; 22 : 409- 415.
6. Wilkinson CS, Przestrzelski D, Duff I, Hite KJ. Competency-based telephone triage curriculum. Lippincott's Case Management 2000; 5 : 141-147.
7. Perrin EC, Goodman HC. Telephone management of acute pediatric illnesses. New England Journal of Medicine 1978; 298 : 130-135.
8. Edwards B. Telephone triage: How experienced nurses reach decisions. Journal of Advanced Nursing 1994; 19 : 717- 724.
9. Glasper A. Telephone triage: A step forward for nursing practice? British Journal of Nursing 1993; 2 : 108.
10. Rutenberg CD. What do we really KNOW about telephone triage? Journal of Emergency Nursing 2000; 26: 76-78.
11. Kalman C, Jugan L, Pochron C, Sherman C. Computerized telephone triage: The Kids Care perspective: A pediatric primary care facility uses a new system to inform families and reduce unnecessary visits to the ED. American Journal of Nursing 2001; 101: 30a-31a.
12. Marsden J. An evaluation of the safety and effectiveness of telephone triage as a method of patient prioritization in an ophthalmic accident and emergency service. Journal of Advanced Nursing 2000; 31: 401-409.
13. Bakken Henry S, Borchelt D, Schreiner J, Musen MA. A computer-based approach to quality improvement for telephone triage in a community AIDS clinic. Nursing Administration Quarterly 1994; 18: 65-73.
14. Buckles E, Carew-McColl M. Triage by telephone. Nursing Times 1991; 87: 26-28.
15. Dale J, Crouch R, Lloyd D. Primary care: Nurse-led telephone triage and advice out-of-hours. Nursing Standard 1998; 12: 41-45.
16. Fifield M. Telephone triage: Protocols for unacknowledged practice. Australian Journal of Advanced Nursing 1995/6; 13: 5-9.
17. Poole SR, Schmitt BD, Carruth T, Peterson-Smith A, Slusarski M. After-hours telephone coverage: The application of an area-wide telephone triage and advice system for pediatric patients. Pediatrics 1993; 92: 670-679.
18. Crouch R, Patel A, Dale J. Paediatric calls to an inner city Accident and Emergency department: Service demand and advice given. Accident and Emergency Nursing 1996; 4: 170- 174.
19. Brink PJ, Wood MJ. Basic Steps in Planning Nursing Research: From Question to Response, 4th edn. Boston: Jones and Bartlett, 1994.